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NYC Housing Authority [NYCHA] Customer Care Service

NYC Housing Authority

478 East Fordham Road (1 Fordham Plaza), 2nd Floor
New York
United States - 10458

Customer Support Phone Numbers

+1 718 707 7771(Customer Contact Center) 3 3
+1 718 649 6400(Brooklyn) 1 1
+1 718 409 8626(Bronx) 2 1
+1 212 427 8542(Manhattan) 3 3
+1 718 657 8300(Queens/Staten Island) 2 1
+1 212 306 4652(Service for People with Disabilities Hotline) 2 1
+1 888 692 4279(Prevailing Wage Hotline) 1 1
+1 212 306 4845(TTY) 1 1
Work days:
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
Sat8:00 AM - 5:00 PM
Sun8:00 AM - 5:00 PM
478 East Fordham Road (1 Fordham Plaza), 2nd Floor, Bronx, NY 10458
Brooklyn/Staten Island/Queens
787 Atlantic Avenue, 2nd Floor, Brooklyn, NY 11238

NYC Housing Authority [NYCHA] Complaints & Reviews

NYC Housing Authority [NYCHA] / I am not allowed to prepare food, landlord womt accept my rent voucher , illegal rentimg

Annagitano on Nov 17, 2017
My bf and i are renting a room at the address of 47 featherbed lane apt 5h in the beonx ny. The other tenant in the next room is the landords cousin. I have debitating depression and anxiety stemming from Ptsd that doesent allow me to Work. On top ofbeing a stressful atmosphere, in which...

NYC Housing Authority [NYCHA] / Cat has been registed for years.

Dee1400 on Nov 16, 2017
To whom it may concern : My name is Diana Baldwin and my family lived in N.y.c.h.a for 12 years. I am writing cause i recieved a letter and it saids third warning about my animal being registered. Two times the manger office got it wrong.They were saying you better register your dog and I...

NYC Housing Authority [NYCHA] / maintenance

Skyprincess02 on Nov 15, 2017
I put in a request initially for my kitchen sink because the water was leaking onto the floor. I put it in through the my Nycha app and it stated that there would be no need to schedule a appt appropriate staff would respond in 24 hours. I did this on fri evening around 7 pm. Come sat by 7...

NYC Housing Authority [NYCHA] / unethical behavior & incorrect annual income salary

miss79tina on Nov 10, 2017
I am from Amsterdam Addition Houses and Ms. Smith the housing assistant from the housing office has a terrible attitude and isn't helpful at all. She's always out sick and when she is in the office she rarely answers her phone or when you finally get to speak with her she will hang up on...

NYC Housing Authority [NYCHA] / no heat

Balberto on Nov 9, 2017
I am suffering from the lack of heat in my apartment. I am currently with two sick children (asthma) and I can't afford to live in an apartment without heat or the basic needs. I called the calling center but tickets keep getting closed (54933429, 54959851) it is now Thursday and since the...

NYC Housing Authority [NYCHA] / receptionist

iamgapper on Nov 8, 2017
This letter is to complaint about the housing receptionist named Ms. Joseph at 1562 east New York Avenue Howard Housing. It doesn't matter what time you call she always never helps or even attempts to try to help you with your situation. It was numerous of times I've personally called to...

NYC Housing Authority [NYCHA] / repairs / electrical work

Sr0driguez on Nov 5, 2017
I am a tenant that is in urgent need of repairs done in my apartment. I suffer from lupus and my children ages 14 and 3 are developing health issues related to the repairs that are attached to this letter. I have contacted the management office several times and put in several repair...

NYC Housing Authority [NYCHA] / rat infestation

Eliza462 on Nov 3, 2017
Everyday I come across an army of rats. They are everywhere. They have chased my grandson and myself on many occasions. I have called numerous times to complain and yet nothing is being done. This is a dangerous situation. These rats carry diseases and can attack at any moment. I should...

NYC Housing Authority [NYCHA] / gas/plaster

Lisriv on Nov 2, 2017
I live in 3125 park ave in the Bronx. The gas has been out for a little over 2 months. We are not currently being compensated for this. When they have the weekly meetings on Thursday the two men they send are clueless to when this will be fixed. I also have a hole in my bathroom for the...

NYC Housing Authority [NYCHA] / an apartment being run illegally with tenants without lease

mariadelaluz on Oct 30, 2017
i believe I'm living in an illegal dwelling in a nycha building in astoria houses the original apartment was in the care of stephanie quinones I'm paying her $600 -800 monthly for me and my boyfriend I'm pregnant and afraid of my living situation because i don't feel safe here anymore we...

NYC Housing Authority [NYCHA] / I want to make a complaint about my nycha development.

Sade Douglas on Oct 26, 2017
I haven't had a stove since June of this year I've made tickets and wrote to the commissioner of nycha about it even wrote to the mayor's office. I put the ticket in the claim to have come out but nobody knocks on my door and then they close the tickets. I am really getting tired of...

NYC Housing Authority [NYCHA] / maintenance is terrible

GJav on Oct 7, 2017
10-5-2017---10-7-2018 The toilet at building 890 East 6th street has been clogged for the past two days. If the toliet is flushed, it rises up and the water overflows. Several complaints were filed and yet the Housing NYCHA maintenance worker have not fixed the issue. No one is able to...

NYC Housing Authority [NYCHA] / nobody is ever at the office. no repairs can be fixed

Nickesha on Sep 28, 2017
I have been living in my one bedroom with my 10 year old son for 7 years now. I have put in several intra transfer and not once have I gotten a follow up. When I call to find out about my transfer there is no answer and nobody is available. My apartment is falling apart and sometimes they...

NYC Housing Authority (NYCHA) / refrigerator/stove

Wana B Spoil on Sep 21, 2017
I had my stove and refrigerator since 5/15/2012 and the landlord refuses to fix the apartment or give me a new one..the fridge door is broken and the oven doesn't work and there is gas that smells strong...I have two kids ...a 7 year old and a 7 month old and complained numerous time...

NYC Housing Authority (NYCHA) / I am complaining about hallway and bathroom plastering and paint

Ibrahim Ahmed on Sep 20, 2017
My name is Ibrahim Ahmed residing at 1309 Washington Avenue apt 13C, Bronx NY 10456, and my telephone number is 347-819-8334. About six months ago, I made a complaint about my bathroom and hallway wall that leaking and still is, and as a result the wall started falling off. After carefully...

New York City Housing Authority / garages location

dick gibson on Sep 15, 2017
Dear Sir/Madam: my name is Tony Bobet, i resided at 1710 Seward Avenue, Bronx, New York City, 10473, Apartment#5-g, Bronx, New York City, the complaint to New York City Housing Authority, SoundView Houses. i have alot of issue. first, i suppose to get regular inspection for Repair Second...

NYC Housing Authority (NYCHA) / maintenance

Bonnie Rivera on Sep 13, 2017
My mother lives in Manhattanville Houses at 1470 Amsterdam Avenue and has been requesting new floors, doors, appliances and a paint job for over 5 Years. all requests have been denied stating that everything is fine. The paint is chipped, floor are seriously deteriorated and doors are almost...

NYC Housing Authority (NYCHA) / satellite dish

JJ Jones 0323 on Sep 12, 2017
I live in Weeksville Garden Dean St between Troy and Schenectady Ave. I called Albany Houses management office to get a form sign to get Direct Tv following protocol get permission. I was told we are not allowed to have a dish on the property. I proceed to let the young lady know there are...

NYC Housing Authority (NYCHA) / marlboro housing employee

Tamara Kudeykina on Aug 29, 2017
Every time I call Marlboro Housing and an employee by the name, I think, Mrs Williams picks up the phone, she puts you on hold for 10 minutes and never comes back to you. 08/29/2017 11:45 am - called regarding annual recertification notice on hold for 10 minutes, no anwer 8/29/2017 11:55am - called...

NYCHA Resident / incomplete maintenance in my apartment

Medda Hernandez on Aug 25, 2017
Good afternoon I live in first houses nycha on the Lower East Side of New York I've been a resident here for more than 20 years I'm writing to you today because I am outraged and frustrated and I'm tired of getting the runaround from the office to the Borough office back to...

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