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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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10:39 am EDT
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Volkswagen birds and bees commercial

As a father with young children, I find your commercial tasteless and dispicable. I was watching an NBA game with my twelve year old son and it hurt and frustrated me that there are actually people who could care less about the moral fiber of our families and country in the manner that Volkswagen has exhibited I don't understand how your company and its employees could look your families, friends, or coworkers in the face each day knowing that you've endorsed such immoral behavior u

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tjgabes
, US
May 27, 2017 2:14 pm EDT

If any of your children have access to the internet, they've seen worse.

Prudes.

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Irritated parent
, US
Apr 25, 2017 10:00 pm EDT

Tasteless commercial!

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Mlw526
, US
Apr 25, 2017 8:54 pm EDT
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Please pull this commercial. The implications are more than highly suggestive. I have two tweens that understand what is taking place in the cars. It's inappropriate and unconfortable and sending the wrong message. I don't care if the people in the commercial are married, sex is a sacred act andnot to be on display no matter how "subtle" the people at VW think they are being (which they are not being subtle at all!)

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Joe Fitts
, US
Apr 23, 2017 7:16 pm EDT

I agree completely. As a father of four girls I find this completely inappropriate for it to come on TV when I'm watching with my family. Completely tasteless that you have to resort to such cheap attention to sell cars. How can I watch television with my daughters and not feel completely awkward when this trash comes on? I don't find any humor in this at all. Am I supposed to laugh when this comes on them explain to my youngest the meaning behind this? As parents we teach our children to respect themselves and their bodies. Never to seek cheap attention by acting trashy. You trying to pretend to act as a family oriented car maker do go home and explain this to your daughters and the meaning? Garbage.

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Chrisnchris
, US
Apr 23, 2017 1:41 pm EDT
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I totally agree with Orlando04...it's annoying and disappointing every time the commercial comes on and I end up changing the channel.

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10:48 pm EDT

Volkswagen volkswagen commercial.. birds and bees

Because of your vulgar commercial the birds and the bees..I decided to get rid of my Volkswagen, traded it for a Toyota ( who's commercials aren't vulgar). My four sons also traded their VW'S as did my sister. We just are so upset about the vulgarity of the commercials now a days that the only way to convey this to companies is to boycott their product. I'm very happy with my new Toyota.

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Teresa Fermin (moderationmom)
, US
Apr 25, 2017 11:12 pm EDT

I am really disappointed that it's still showing. How tacky! VW has already been caught with their pants down so to speak with the emissions fraud now they're doing it in cars at night..Just capitalizing on a catchy old song and the "love bug" phrase will not get you back in our good graces. Have some class.

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Mlw526
, US
Apr 25, 2017 8:42 pm EDT
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Please pull that commercial. I have two tweens who understand what is happening in the cars. The imlication is inappropriate. Poor choice in presentation

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Mlw526
, US
Apr 25, 2017 8:43 pm EDT
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Replying to comment of Mlw526

Implication not imlication.

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Chrisnchris
, US
Apr 23, 2017 1:42 pm EDT
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Good for you!

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Orlando04
, US
Apr 22, 2017 10:25 am EDT
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As a Sinner, Christian, husband, father, and friend, I was very disappointed and upset that I had to witness this immoral, Satanic commercial while watching television with my twelve year old son. We were spending quality time watching an NBA basketball game and the commercial totally caught me/ us off guard.What do you say to a twelve year old that you're attempting to raise with morals, integrity and character? All of us will have to answer for our heartfelt actions and however produced, approved, sanctioned, and allowed this immoral, sinful, disgusting commercial to enter the airwaves should really be ashamed of themselves and their families should be as well And to those anticipating the purchase of a vehicle, remember that Volkswagen was fined recently for being dishonest concerning the physical value of their automobiles. Now they are using insidious, immoral commercials hoping to fill their pockets with our hard earned money. Please join me and others in calling on Volkswagen to cease this awful dierespectful attack on our families but mainly, our YOUNG CHILDREN.

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10:34 am EDT

Volkswagen customer service

Terrible terrible terrible customer service from the dealership all the way to volkswagen customer service line. I will never buy a car from them again which is sad because I really like my tiguan and I want out of my lease! Terrible service! I will never recommend ganley westside volkswagen to anyone or volkswagen because of the customer service from their complaint line. No empathy

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4:57 pm EDT

Volkswagen volkswagen commercial, birds and the bees"

As a mom to 3 young girls, I am very disappointed in vw. These highly sexual "birds and the bees" commercials have aired on daytime television for all american children to see. Thanks for looking out for the innocence of our children, vw! I wish to be the one to explain the "birds and bees" to my own children, at the time that I deem right. My daughters do not deserve to have their innocence influenced by a t. V. Car commercial. Vw will never have our family's business!

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Theresak
, US
May 01, 2017 8:02 pm EDT
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I am stunned and so sad over the new Volkswagen commercial of a family going to dump the grandfathers ashes from an urn. Are you kidding. It's disgusting and very upsetting.

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Sl4
, US
Apr 30, 2017 9:17 pm EDT
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I agree. My 13 year old has even mentioned that the commercial has no class. Lets not promote inappropriate behavior in public. If they are representing a married couple would they be in a dark car illegally parked waiting to be charged with indecent exposure or would they be in their own home? Please get this commercial off the air during the day and prime time hours. I want my daughters to know what respecting themselves and having values means in relationships.

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CharLeigh
, US
Apr 30, 2017 8:44 pm EDT

Even with our friends and family's various sense humors, I would NOT buy a VW based on this commercial. How much tolerance to this highly sexualized vehicle are we to accept. Shows VW had no respect for US consumers! More normalization of based instincts.

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rodney tames
Baltimore, US
Apr 29, 2017 1:56 pm EDT

Plus their cars suck!

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Teresa Fermin (moderationmom)
, US
Apr 25, 2017 10:56 pm EDT

This is such a tacky and inappropriate commercial. I can't believe you allowed this to pass. Just because it's a catchy song and you want to capitalize on the "love bug" phrase it's s not worth alienating more potential customers. I'm no prude but come on. Have some class. VW messed up their reputation bad enough already now they gotta go have sex in the car like some date rapists?

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Mlw526
, US
Apr 25, 2017 8:49 pm EDT
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Please pull this commercial. The implications are more than highly suggestive. I have two tweens that understand what is taking place in the cars. It's inappropriate and unconfortable and sending the wrong message. I don't care if the people in the commercial are married, sex is a sacred act andnot to be on display no matter how "subtle" the people at VW think they are being (which they are not being subtle at all!)

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Grand1
, US
Apr 25, 2017 8:01 am EDT

The commercial is beyond suggestive. Totally inappropriate!

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Ab2000
, US
Apr 24, 2017 10:42 pm EDT

I agree...this commercial is super inappropriate.

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Grand1
, US
Apr 25, 2017 8:00 am EDT
Replying to comment of Ab2000

Totally agree that the commercial is inappropriate!

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Ab2000
, US
Apr 24, 2017 10:42 pm EDT

I agree...super inappropriate commercial.

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Chrisnchris
, US
Apr 23, 2017 1:44 pm EDT
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Good for you! It's very unresponsible for VW to make such a commercial.

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Cristóbal Colón
, US
Apr 23, 2017 7:33 pm EDT

they're married...sheeeezzzz what a bunch of whiners

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7:11 am EST
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Volkswagen autohaus windhoek never has stock on hand and they do not revert back to me as customer if I do not call them every time

I have called the emergency cell phone number for Autohaus Windhoek on 26 January 2017 with regards to a problem I encountered with my vehicle. I bought a Golf 7 TDi from them in November 2013. In 2015 we had a problem with the clutch and the booster cylinders were replaced.

On Friday, 26 January 2017, exactly the same issue with the clutch happens again. This is just over a year that the cylinders were replaced.

My vehicle has been standing on their premises since 26 January 2017 - I am making use of a rental vehicle which is quite costly!

If I am not phoning them to check, I will probably not hear anything from them.

I have been told in the beginning of this week that the truck with the parts are at Ariamsvlei border (this is the border between Namibia and South Africa) and that the parts will be here by Friday 10 February 2017 (tomorrow).

I just got a call from Nazarene (service advisor) - advising me that the part now has to come from Germany and that I have to wait till 21 February 2017 for it to arrive.

Someone from Volkswagen (I did not catch her name) did offer us a courtesy vehicle @ NAD2, 000.00 per day - this is insane! I am currently using a rental vehicle as mentioned above, but this is costing me a lot of money and now they want to extend it tfor a further 12 days!?!?

This is not the first time that VW Autohaus Windhoek does not stock on hand and I can imagine how frustrated other customers must be who is experiencing the same problem.

This will definately be the last time that I invest in VW.

Can someone check into this matter and let me have URGENT feedback please?

Thank you in advance

Adel Coetzee
+[protected]

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10:16 am EST
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Volkswagen VW Tiguan

In 2008 I purchased a brand new VW Tiguan. As I sit today, the turbo has been replaced x 3 times which I believe could have something to do with the media exposure of the pollution emission programme/flow. My car struggles to go up hills leaving me exposed. The roof of the car interior is falling down and the airbag in the front - warning light is on constantly. I am just worried as a single woman that VW is not being totally responsible to us and leaving us vulnerable with the cars we drive.

I am finding the quality of this car at the end of the day with the interior roof falling down, the airbag not being functional I would imagine now that the warning light is on constantly and this pollution process is causing my turbo to cause ongoing problems. Please advise urgently as I don't feel safe driving my car.

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Update by CarolJones
Jan 21, 2017 10:18 am EST

Await a response from VW South Africa.

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9:44 am EST

Volkswagen Touran 1.4tsi

Ek was n vw voorstaander todat ek kennis gemaak het met bogenoemde voertuig. Ek het die kar as n demo met 6000km by Lanie Motors gekoop.
Van dag een af was daar iets wat my gepla het omtrent die voertuig, en dit was nie lank nie of die probleme het begin.Die petrol verbruik is swak en na n paar probeer slae om dit reg te stel het ek moet opgegee. Ek leef met n kar wat as ek mooi ry 10L/100km gee.
Reg Nommer: CFX 137L
Onderstel nommer: WVGZZZ1TZBW022894
Probleme tot nou toe:
1) Km lesing :21606km. Invoice [protected]. - Electrical repair. Engine light coming on
2) Km lesing :37333km. Invoice [protected]. - EPC light on and no power
3) Km lesing :37710km. Invoice [protected]. - EPC light on again
4) Km lesing :49354km. Invoice 10J30762. - EPC light on again
5) Km lesing :49355km. Invoice 10J42412. - Repair Rear Airvent
6) Km lesing :56650km. Invoice 10J71802. - Coolant leak. Water lost. Water light goes on.
Item 1 - 6 repaired under warrany
7) Km lesing :76359km. Invoice 10L33340. - CAT Warning light on. R/H Front Window knock noise when used.
Invoice paid by me. R36275.05
Soos julle kan sien was die kar meer by die garage as by my.
Ek is moeg om met die kar te ry en het geen vertroe meer in vw nie. Ek glo ook nie ek sal julle handels merk meer kan aanbeveel nie, want Vw is swak en die parte is onbekostigbaar duur. Dan praat ons nie eers van herstel werk nie.
So groet ek dus na 30 jaar as Vw ondersteuner en ek hoop om beter diens uit my volgende fabrikaat te kry. Kan nie slegter wees nie.
W.S.Greyvenstein
Phalaborwa

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5:15 am EDT
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Volkswagen polo vivo starting problems

I currently own a 2010 polo 1.6 .the car seems to have a problem starting on hot and humid days .upon researching and consulting other polo owners i have discovered its a common fault and vw might be aware of this but remains quiet about it and due to it beign a manufacture default don't want to rectify this due to cost factors but prefers to make ud unsuspecting owners bear the cost involved .vw please man up and fix up this mess up .we know this is yourls fault and its not as bad as the emissions scandal .thank you .pls advise us .

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SamG23
, US
Nov 14, 2016 3:58 am EST

I am experiencing the exct same problem

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4:32 am EDT
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Volkswagen damaged goods

Good day,

I bought a vw polo 1. 2 tsi, my car is still under warranty, under 45000km, full service history from barons bellville cape town, the car is new, less than 2 years old!

The car abandoned me on a highway, now the damages are no fault to my own, but i’ve been told I need to foot the bill?

I am highly upset and very disappointed in the way this dealership treats it’s clients.

My car is under warranty but I need to foot a bill for something that I could not help?

Please resolve this matter urgently!

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5:16 am EDT
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Volkswagen second gear grinding - 3 years later

Bought a vw touran in 2013 from vw greenstone. 8 months later I took the car back as it was grinding into 2nd gear. They said I had to take the car vw craighall park, which I did. They kept my car and "fixed" the problem. 3 months later I had the same problem. I went straight to vw head office and complained. Then I had to take my car to vw mc dulings. They kept my car there for over a week and "fixed" the problem. 2 months later I am still sitting with the same problem, now mc dullings is saying I have to take my car back to vw craighall as they need to fix this problem. Vw service center are useless and are pushing me from pillar to post here and my car is going to go out of warranty and then I am going to be liable for cost that have not been fixed for over 3 years now.
I really don't know what to do anymore, who to speak to as this is really ridiculous.

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4:03 am EDT
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Volkswagen engine light

Good Day.

I have a VW 2013polo 1.2tdi bluemotion diesel vehicle which I bought brand new from VW Bellville Cape Town in 2013. My car has an engine light that keeps on appearing and broke down 3 times in a matter of 1 year and 3 months. On the 1st Incident, the engine appeared it was fixed and I was assured the matter was fixed. On the 2nd incident the engine light appeared again and the matter was fixed. On the 3rd incident the engine light appeared again and it could not be fixed as I had to pay an amount of R9975.00 in order for it to be fixed. I escalated the matter to Volkswagen SA and I'm still waiting for the matter to be resolved. As I cant afford to pay the amount of money that is due. These incidents have put my safety at risk and have caused me a high degree of inconvenience. What disturbs me is that I have had 2 of these incidents already during the 3 year warranty, which means I will be sitting with bigger problems now that the warrenty has ended last the 30 November 2015 . As a consumer, I either want my car fixed, with a guarantee that it won't happen again, or I want my car replaced or I want VW to take the car back and terminate the payment agreement. I refuse to pay for damaged goods that comes with a high level of stress and inconvieniance.

I am now turning to you in the hope that you will assist me, as I have tried everything in my power with VW south Africa but have failed.

Regards
Nonceba Ndube
[protected]

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3:09 am EDT

Volkswagen Service

I have taken my Amarok to Alberton Unitrans VW numerous times. I have had a problem in selecting 4x4. They connected the diagnostics laptop to my vehicle and determined that the issue (4x4 light continuesly flashing and not updating selector) was due to the diff actuator...They also picked up that the powersteering motor is faulty as its making a noise, they have replaced both. The powersteering is still making a noise and the 4x4 has the EXACT same problems...My cruize control also did not work briefly and my window washer...Again I was told that the whole switch and controls will have to be replaced...Since then I have had the same issues with the bakkie and nothing has been resolved although so much has been replaced...The switches had no faults as it was a fuse and the washer pump itself...Misdiagnosis..! I have taken my car to Rivonia which has excellent service and have been told that it is actually rodents that have eaten the wires and not the diff actuator.

Diagnostic: Diff Actuator
Replaced : Diff Actuator
Result : No Difference in 4x4 problems
Actual Problem : Wiring

Diagnostic : Powersteering motor
Replaced : Powersteering Motor
Result : No Difference
Actual Problem : Some lubrication

Diagnostic : Switches and controls need replacement
Claim : Switches and controls
Actual Problem : Fuse and pump

So after phoning Vw Unitrans and asking why they needed to replace parts that had no need in replacing they just said it was the issue at the time and that something new has caused the issues to arrise again. So having the same issue with my 4x4 as before the actuator was replaced is a bit convenient and very unlikely. But thats the answer that they have.

VW alberton seem to be some sort of cowboy gang charging and claiming for parts not close to be needed for replacement...and then the customer has to still pay in for oil etc after a perfectly working part is "replaced" and still has the same issue. They are now shrugging their shoulders...

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5:18 am EST

Volkswagen No service bought car that has not been fixed

Good day I have received actually more than poor service from Martin the manager at Heidelberg Ntt Volkswagen. I bought this 2nd hand vehicle 6 months ago and still waiting for them to fix my car roof that is still squeking. They can take back their car and shove it deep where it matters. They passing the buck wherever they can I even contacted the ombudsman still nothing done on this issue. The 1st 4 months my car went back for numerous problems. Accordingly to another Vw my cars 9 point check was never done. Also had issues with the service book. Ntt Heidelberg is a disgrace just like the manager. My friend bought a new vehicle from them also sitting with numerous issues. I pay for this car monthly and I deserve as a loyal customer good service. MARTIN TALK THE TALK BUT DON'T DO THE WALK. rather get a manager who cares about his passion for his work commitment. HE IS UNNETHICAL.

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5:03 am EST

Volkswagen parts (side panel)

I have been waiting for a month now for a side panel for vw polo vivo 1.4 conceptline gp. What happend to the old vw... I really didnt expect this from them and it is so unbelievable. Lacking a sinlge panel for a month it really doesnt make sense

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Update by Sanele Samuel Mtshotana
Feb 09, 2016 5:03 am EST

I have been waiting for a month now for a side panel for VW polo vivo 1.4 Conceptline GP. What happend to the old VW... I really didnt expect this from them and it is so unbelievable. lacking a sinlge panel for a month it really doesnt make sense

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9:25 am EST

Volkswagen volkswagen cc 2012 2l

We have this vw cc for 1 1/2 years now. from a year ago the car broke down 6x at vw stellenbosch, - george (tavcor), - port elizabeth. all tree dealerships do not know what the problem is at first and then they fixed a fault and after "repairs" the same thing happens time and again.
What happens is that the car just go dead while driving 120 km/h on the highway or twice on the outeniqua pass! very save isn't it? the epc and battery lights go on and the car is just dead!
This is 2012 model cc, volkswagen sa does not want to take responsibility - no one not even tavcor george where we bought the vehicle from. the dealership-manager was even very rude to my husband telling him he is not prepared to do anything, this is our problem.
My husband traveled all the way to port elizabeth, yesterday, to fetch the car after its been with the dealership in pe for two weeks. drove back yesterday night. this morning the car broke down in sedgefield, with both my children in the car in the searing heat.
So now they picked-up the car, again, and will try 'fixing' it again! after doing some googling this seems to be a world wide problem with the vw cc.

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9:05 am EST
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Volkswagen bad service and no assistance

Hi I lodged 3 complaints with regards to my wife's polo she bought the car new and ever since then we had 3 issues the car has 24000km on the clock and we have had 3 issues first issue is when the car was serviced Vw the glen did not close the coolent cap which resulted in the engine over heating second issue was the cars handbrake failing after it was adjusted when the service was done, the third issue is the cars air on is leaking into the car resulting in the cars mats staying wet I have contacted Vw head office and the dealership nobody is willing to assist us the car is still under warranty and seems as if the car has many factory faults

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12:01 pm EST

Volkswagen volkswagen eos sunroof exploded

While driving my 2012 EOS at 45 mph on January 2, 2016 at 11:15 PM the panoramic sunroof just exploded into pieces. I immediately inspected the car. There was no evidence of any debris that impacted to the sunroof. The car did not pass under an overpass, there were no other cars in the vicinity and the car did not hit any potholes. The repair cost $1650.

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12:05 am EST

Volkswagen vehicle

I Mahlomola Ezekiel Maphaka with I'd no: [protected], am not happy about the vehicle. I bought VW Crafter in October 2014 as brand new car. After the second service the vehicle started to give me a problem by always lighting engine light, I complained about it but even after I took it in for overall checking and for it to be fixed, it's still continued. Vehicle just had 100 000 km but it broke the brackets and the cooler, as the brand new car was not expecting to be struggling with a car like this, I have other cars such as Toyota and Mercedes-Benz and I didn't encountered the problems like with volkswagen. Or just make cars temporary so that you know that immediately after motor plan is finish that when its shows true car? I am not happy at all I can't even encourage any person to buy volkswagen, think if you bought a brand new car for half a million then you encounter the problems that I am encouting?

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11:22 am EST
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Volkswagen jetta 1.4 dsg

I have for many years been loyal customer of Volkswagen. I could only say good things. I have bought brand new Volkswagen and second hand...but now I feel I have lost all faith in Volkswagen. As a single Mom I have not been able to use my vehicle for the past year and thanks to my parents I was able to use there Golf again Volkswagen. I have tried everything and have over spent but still sitting with the same problem after spending a fortune. No one once to take responsibility and have had so many different opinions. I have even been told by a Volkswagen specialist that my model was called back, I have spent at least R60 000 and still the vehicle is the same. No one knows what's going on or how to fix it once and for all. I have had to still pay my vehicle instalment and Insurance for a year. Plus maintain my parents vehicle, which is depreciating day by day. I have received a list from Volkswagen of all that is wrong but cannot afford to spend anymore money!I hoping someone can assist me because I don't feel it's fair on the next person who buys this car. I bought it second hand and just find out the major repairs were done on the car from the first owner (the car was still new), I also have had a gearbox replaced, clutch, turbo etc etc When trying to contact the original dealership to find out what I can do, they could not even find the purchase number and could not even give me a price of what I can trade it in for...not even in a trade book. Still I don't have answers and am so done with being unhappy. My vehicle is a 2010, Jetta 1.4 DSG...what can I do because no one knows exactly what the problem is, they fix it but the same thing happens again, within days. I have invoices to prove all and witnesses. I am in sales and without a vehicle I cannot earn a living.

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11:14 am EST
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Volkswagen product and service

I have for many years been loyal customer of Volkswagen. I could only say good things. I have bought brand new Volkswagen and second hand...but now I feel I have lost all faith in Volkswagen. As a single Mom I have not been able to use my vehicle for the past year and thanks to my parents I was able to use there Golf again Volkswagen. I have tried everything and have over spent but still sitting with the same problem after spending a fortune. No one once to take responsibility and have had so many different opinions. I have even been told by a Volkswagen specialist that my model was called back, I have spent at least R60 000 and still the vehicle is the same. No one knows what's going on or how to fix it once and for all. I have had to still pay my vehicle instalment and Insurance for a year. Plus maintain my parents vehicle, which is depreciating day by day. I have received a list from Volkswagen of all that is wrong but cannot afford to spend anymore money!I hoping someone can assist me because I don't feel it's fair on the next person who buys this car. I bought it second hand and just find out the major repairs were done on the car from the first owner (the car was still new), I also have had a gearbox replaced, clutch, turbo etc etc When trying to contact the original dealership to find out what I can do, they could not even find the purchase number and could not even give me a price of what I can trade it in for...not even in a trade book. Still I don't have answers and am so done with being unhappy. My vehicle is a 2010, Jetta 1.4 DSG...what can I do because no one knows exactly what the problem is, they fix it but the same thing happens again, within days.

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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Volkswagen in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Volkswagen. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file your complaint with Volkswagen on ComplaintsBoard.com.

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Contact Volkswagen customer service

Phone numbers

800 865 579 2436 1800 607 822 More phone numbers

Website

www.vw.com

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