NTT Volkswagen Heidelberg / No service bought car that has not been fixed

Good day I have received actually more than poor service from Martin the manager at Heidelberg Ntt Volkswagen. I bought this 2nd hand vehicle 6 months ago and still waiting for them to fix my car roof that is still squeking. They can take back their car and shove it deep where it matters. They passing the buck wherever they can I even contacted the ombudsman still nothing done on this issue. The 1st 4 months my car went back for numerous problems. Accordingly to another Vw my cars 9 point check was never done. Also had issues with the service book. Ntt Heidelberg is a disgrace just like the manager. My friend bought a new vehicle from them also sitting with numerous issues. I pay for this car monthly and I deserve as a loyal customer good service. MARTIN TALK THE TALK BUT DON'T DO THE WALK. rather get a manager who cares about his passion for his work commitment. HE IS UNNETHICAL.

Mar 10, 2016

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