I bought nokia cell phone model no.6233 on 06.09.07 from m/s. Monalisa dlw varanasi (Up) vide bill no.39 dtd.06.09.07 for rupees 8200/-
The detail of cell phone is as under.
Imei no. [protected]
Battery no. 06705053932130315510680488
After 15 days it started getting switched off of its own. The moment its put on automatically it gets off. Also battery back is very very poor.
I went to the shop from where I bought the set on 26.09.07 & shown him the set, he in turn spoke to mr. Ankit agrawal perhaps nokia dealer in varanasi. Mr. Ankit agrawal asked me to hand over the set to m/s. Monalisa dlw varanasi, I gave the set in original packing along with original bill same time, mr. Agarawal said I will try my best to replace this set with new one. Again on 28.09.07 I asked mr. Agarawal the status I was told that 99.9% it will be accepted for replacement as this has gone to lucknow. On 03.10.07 again I asked the status I was told request for replacement has been accepted & your replacement will be sent to m/s. Monalisa dlw varanasi & you can collect from him, I told him that I shall be out on official tour till 10.10.07, he said when you come back you can collect your set. When I called on 11.10.07 to mr. Agarawal, to my surprise I was told that request has been rejected & this has to be given to nokia care for repair. Then I contacted mr. Divesh ajmera & explained him the problem he also said that it can not be replaced & has to go to care, I told him if this was the ultimate result why it has been delayed somuch, where is my set, it was in lucknow. Mr. Divesh ajmera said that he will find out & call me back. But no response. Again I called him then he spoke to mr. Agarawal & asked him how he has said so, but ultimately I am victim.
To day I spoke to mr. Agarawal then he said that my set is given to nokia care varanasi by his staff. I do not know whwn I shall get back my cell.In this regard I spoke to mr. Sujeet chakborty & mr. Vivek dixit they are from sales of nokia in up east. I tried to contact tele. No.30303838 but could not get.
My humble request is to please help me to get my set replaced.
Nokia should work on its quality & quality control, why there should be problem in very short span of time. Nokia is very reputed company, but as I have seen on many many complaints in short span & their service (Nokia care) is very very poor.
Why should one wait for so much time for repair to get his small problem encounterd 2-3 weeks time.
Please provide me the contact no. & name of the authority responsible for such type of problem.
I can see in the complaints that sets of nokia giving repeated problem after repair. Please take it serious, else I shall be forced to knock the door of consumer forum in varanasi.
With best regards
C/o. Sy jamal
Section engineer/service improvement
Diesel locomotive works/varanasi (Up)