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Nokia Care - Mumbai / repair problems of n91 model

1 India

This is regarding repair of my NOKIA - N91 SR. NO.[protected] Product Code - 0535354
Above instrument was given for repair and estimate given was for Rs.3000 ( Replacement of I.C.) and we had given our approval for the same.

The handset is just 14 months old.

To our surprise we were told on 24.7.07 that repair would cost Rs.15000/- and warranty would be only ONE MONTH. We feel that our MOTHER BOARD was OK when instrument was given for repair,however during repair either this was replaced or the same was damaged by your technician.

Also I would like to know what was being done to mu handset for 30 days.

From your Job Card you will notice that the Estimate given was for Rs.3000 only and nowhere it was mentioned that Mother Board needs repair...

Also please notice that the helpline numbers and the customer care executives at your HCL Andheri East, Mumbai, India repair center are so unprofessional. They cant even speak good english and just keep on transferring the call to each other.


Yours truly,
Siddharth Sharma
[protected]

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