Nike Pavilion / cosumer service
I am writing in regards to my recent visit to the Nike store in Pavilion Shopping Mall, Kuala Lumpur in August 2009.
I have made a purchase of a pair of Nike sneakers which is an on sale item discounted for 30%. I did not manage to double check the purchase as payment was made, due to the huge mess on the check- out desk as staffs were conducting routine stock checks.
On the next day, we discovered both shoes differ noticeably in colour. After a telephone call to your store personnel, he mentioned without an apology, that it is common for promotional items to have defects. We did not receive any form of acknowledgement when making this purchase, thus we felt decepted as a trusting customer.
We were rudely serviced by 2 female sales personnel; also we were not given option other than to pick the remaining sizes but with the same kind of defect. It wasn’t until we insisted to meet the store manager then we were allowed to select another design.
It is important for me to stress that we were most upset to receive rude treatment from staff, when this could have been amicably solved between both parties. It is crucial that your company provides training for quality staff as appalling customer services does tarnish your reputation as a branded sports gear’s name. We were very distressed with this experience at your store; we will look forward to hear from you soon.
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