[Resolved] / rma fraud

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Purchased a Samsung M.2 SSD from No matter what I did, the performance of the drive was terrible. So I requested an RMA and was approved.

I packaged the drive back in the original retail packaging and returned to Newegg with their shipping label.

A week later I am contacted and told that they are sorry but that I returned an empty box so they cannot refund me.

Now I have no drive and am out $330.

They tell me that "there is no evidence of tampering or theft" however the box was opened, so I am not sure what sort of evidence there would be...

Now, looking around online, I see a lot of people with this complaint. It seems that Newegg is engaging in fraud.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Newegg International Customer Care's Response, Apr 04, 2017

    Hello Tobyh,
    Thank you for the time you took to reach out to us. I apologize for the experience you had with the return of your SSD. I would like the chance to review your situation and see what information I can gather and see if we can push forward with a resolution for you. Would you mind emailing us at [protected] with your order number and more info on this situation? I look forward to your response.
    Isaac [Newegg Support]

Mar 28, 2017

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