I have a website hosted through Network Solutions. They advertise that they have 24 x 7 support. Today I tried to get into my store to update product information, only to reach a message that said I do not have access to my own products. This is new since mid-week. I contacted support only to be told that the name of the primary contact on my storefront is now a person who is an employee of Network Solutions, and I need to have this person change my access level - to my own storefront! And, to make matters worse, this person will not be available until Monday! So, for an entire weekend I am locked out of product updates! This is completely unacceptable.