[Resolved] Netspend Reloadable Spending Card / funds frozen
I have had several reloadable netspend cards, since I cashed a check at a local check cashing center and they suggested I could load funds on one to pay my bills online. My disabled brother has his social security being deposited onto one of their cards, also. This month we were supposed to move on 9/1/09. I've been saving the money on one card. On 8/25/09 I received a credit onto my reloadable card from returning a clawfoot tub faucet. Ever since the credit, netspend has frozen my account and all the funds!!! This means my brother and I can't move... And their customer service center in austin, tx is all esl people that are rude and hard to understand. They wanted the faucet co. To send proof of my purchase. They faxed it. Then they wanted my receipt. I faxed it 3 times. They still won't allow me to take my money. I have held on the phone for hours every day, and they just repeat their stupid policies over and over. They said it's against "visa/mastercard rules" for them to accept a credit from a purchase I made with another card. They keep saying my faxes are "invalid" because they are not "the original receipt. " yet they accepted the refund into the account. I asked for a copy of their policy and they said "it is not our policy to give customers a copy of our policy. " I have had to postpone my move, and file complaints with tx better business bureau and the tx attorney general. I have no idea when I will get my money. This is fraud with a capital [censored]
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NetSpend Corporation Customer Care's Response, Apr 25, 2013
We understand you are experiencing problems with loading your reload packs.
Please send your information to [protected]@netspend.com and we will be glad to assist you with this.
NetSpend Corporation Customer Care's Response, Oct 16, 2014
We would appreciate the opportunity to assist you with this. Please send your information to [protected]@netspend.com and we will make sure this is addressed.
NetSpend Corporation Customer Care's Response, Jan 05, 2017
We understand your concern and we would appreciate the opportunity to assist you. Please email us at [protected]@netspend.com and we will get back to you as soon as possible.
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