[Resolved] Netspend Corporation / netspend is so messed up!
First of all let me start off by saying that I have never encountered a pleasurable conversation or even close to being acceptable for that matter. The customer service reps are fearless in how they treat you omg!!
There has only been one time that I ever spoke to someone who spoke fluent english and all the rest can barely speak a lick of it first n foremost. Call for yourselves just for ### n giggles just to see what I am talking about.
Oh wait, you cant speak to a human unless you are a card holder, I forgot. So this means if you are a potential customer with questions and these questions cannot be answered by the place where the card was purchased (Because these places always say "call netspend") and if your questions cannot be answered on their little questionnaire "q&a" then you most likely will call them but you will run into a problem because the robot asks for your "card number" and if you don't punch it in, you don't speak to anyone!! Thats right!!
Now, lets just say that your card has been stolen, u must know all 16 numbers to that particular card memorized or they will not speak to you regarding this!!! Omfg!! They insist that you give your 16 digit card number at the beginning of the call no matter what the call is concerning!!! Questions!! Comments!! Do not matter!!
If you are not a card member guess how netspend claims they need to "identify the caller" folks? You guessed wrong!!! They ask for your social security number folks!!! Yes, thats right!! Your ssn!!! And your not even a card holder!!! How do I know this? Because I had some associates that had some questions and I was unable to answer them so I called netspend for them on a 3-way and we went through hell trying to get their questions answered.
I didn't feel like getting up out the bed to get my purse downstairs to get my freaking card so I can punch those digits in just so their questions could be answered but everytime we punched the option to speak with a live operator, it demands on a card number so naturally I thought to myself "what if my card was stolen" how would I get a live person? We finally got a live person after I got my card and after about 25 mins of being on hold. Amazing.
Anyways, as my friends had tried to ask their questions the rep asked for their card number and when they said they weren't customers as of yet, the rep asked for their ssn and it would only be used as a "one time" identification purpose. We were flabbergasted!!!
By the time I spoke to a supervisor they hung up and I spoke to erwin-00743 ext-5515 (I am willing to bet this isn't his name or his real ext or employee id number) he was so rude and deflected any responsibility off netspend and totally defended these other reps by saying that he was sure that the reason they were asked for their ssn was so they could pull up "their account" even though I repeated told him that they were not members. He then kept saying "well if there isn't anything else maam, i'm going to have to end this call".
Erwin had an excuse and explanation for everything and borderlined called me a liar in the beginning by saying he doubted this and that about not being able to get through without punching in the card number and then also sort of called me a liar by saying he doubted the [censored] about the ssn even though he managed to come up with what he thought would be a acceptable reason for the reps asking for their ssn.
This company is unethical. They are unprofessional & rude. And in my opinion alot of them are just plain old stupid. I mean dumb. Uneducated. Under achievers. Losers. Bums.
I am pulling everything off that little card and maying my exit. Goodbye netspend.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
NetSpend Corporation Customer Care's Response, Feb 19, 2013
We would like the opportunity to assist you with this pending hold, if it has not already been taken care of. Please send your information to email@example.com and we will look into this.
NetSpend Corporation Customer Care's Response, Mar 12, 2013
We have received your email and we are looking into this now.
NetSpend Corporation Customer Care's Response, Mar 13, 2013
We are looking into this for you and will get back with you.
NetSpend Corporation Customer Care's Response, Jan 25, 2014
We apologize for the problems you have experienced with our service and your transaction with Direct TV.
We would like the opportunity to assist you with this and we request that you send your information to firstname.lastname@example.org. We will get back with you as soon as possible.
NetSpend Corporation Customer Care's Response, Feb 27, 2015
We regret to hear that you have been unable to use your card. There could be a few different reasons why this is happening. Please contact us at email@example.com and we will make sure this is addressed.
NetSpend Corporation Customer Care's Response, Mar 08, 2016
Dear TaxPayer, We regret the problems you have experienced. Please email us your contact information to firstname.lastname@example.org and we will make sure to contact you as soon as possible. Thanks, NetSpend
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