NetSpend / poor business
Netspend! What ever you do do not use netspend and here is why. I am in the us military and I decided to have my pay deposited to netspend as I had previously had that account before I joined, this is how they treated me. On halloween of o8 I went to an atm on post to get some cash, put the card in and it was to my shock retained by the bank. All my money was on that card. I call netspend after calling the bank that owned the atm in question and netspend informed me that at that particular time that their systems were down so that when the bank that owned the atm tried to request funds from nestspend they received no answer. Hence why my card was retained. Now after calling netspend and learning of their inability to provide any funds and or information to me I was certainly angry and was promptly hung up on by their rep I call again and received the same treatment finally after several attempts I spoke to someone ask for a manager and was told there were none.
Not that they werent available just that they were not there. After several colorful threats I was put on the phone with someone that was said to be important and I demanded a new card. Oh I forgot to mention on the previous calls where I had been rudely hung up on I had also demanded a new card and was told they would send me one but it would cost me 10 dollars.
That of course was unacceptable. Finally after about 2 hours of dealing with theese people I was assured I would not be charged for the new card and that it would arrive in 7-10 days. Granted at this point, now I am for all intents and purposes broke even though I had just gotton paid. That was part 1. Part 2 comes when I call then again on tue nov 11 to confirm that the card was on its way if not allready here I was informed that they had not sent the card because it was an invalid addres its a miltary post, company, battalion etc they had not even attempted to contact me via phone or internet and very smugly proclaimed it was not their problem. So what I had to do was actually go to a local retailer of the cards purchase another one and transfer all funds over which in and of itself was also an hour long nightmare in short if you or anyone you know are thinking about opening an account with netspend do not, and inform as many people as possible to not as well. I am also going to go to the military i. G. To hopefully ban this company from being able to do any military business at al. L get the word out this is a company that simply does not need to exist.
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