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Navy Federal Credit Union (NFCU)misplaced car loan payments

During October I needed an extension on my car loan payment. A week later I was able to make 2 payments. After a couple of weeks I noticed that my balance didn't decrease. After a teller had no results with her investigation she directed me to the customer service number. They were unable to locate my payments either. After returning to the branch, the manager insisted on looking at my receipts again.See the Top 10 Worst Complaints in Stockbridge, GA I insisted to see the video tapes because the receipts were not showing the whole story. I remember the day I made the payments clearly. I was denied access to the video. The management assured me that they would view the tapes and call me, which was never done. I am very unsatisfied with how this situation has been unresolved. Can someone else help me in this matter? Thank You in advanced.
LaVonda Rogers

La
Jan 23, 2017

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