Nationstar Mortgagenot receiving a 1098 form for my taxes

Review updated:

I received a 1098 form giving me my interest paid and taxes paid and so on for tax purposes from Nationstar at the end of January, then about a week later they sent me a letter stating that the 1098 form they sent me had incorrect amounts on it and they would be sending me a new 1098 form for my taxes around February 7th. I have tried numerous time with phone calls to get a new 1098 with the proper amounts to do my taxes to no avail they said they would email with it and nothing in email or regular mail holding me up from doing my taxes. As you can see today's date is February 18th and no 1098 form as of yet. I thought it was the law that we have to receive them by the end of January or the first week of February, any help would be greatly appreciated as I am at my wits end with this Mortgage Company and their non responsive customer service. Thank You

Feb 18, 2015
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  • Am
      Feb 19, 2015

    We are going through the exact same
    Thing ! My husband keeps trying to call and
    When they transfer the call to the tax
    Department, he gets hung up on!

    0 Votes
  • Ja
      Mar 16, 2015

    I am having the same problem with them. I only got the year end statement but not the 1908. I called them and actually spoke with someone. She did send me an email directing them to their secure site but they only had it in zip format which I don't have the program to unzip it. I then tried to call them again and didn't get through after waiting 1 1/2 hours and emailed them to mail it to me. I got an assurance that it had been mailed to me. After waiting 2 weeks and not receiving it, I emailed them again. When I accessed my sent email there was no trace of my email. I also tried to get that zip file in my secure email with them but there was no trace of that either. So April 15 is coming up and I don't have my 1098 form with them yet.

    0 Votes

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