National Family Solutions
Reviews and Complaints

I'm just a mother trying to get help for my daughter visitation agreement I spoke with troy 2/7/2017 I was told how the program worked, I agreed to do the program, I paid my $100, 2/8/2017, I was told I would get a email to start the next step, no email. I have been calling and now no one picks up my call. I was able to speak with someone until after I paid my money. I'm highly upset and I want a refund for my $100.

I am not satisfied with the services I paid for. I send questions in an email to tara nixion and get no answers back half of the time she skips over the important ones and only answers what she wants! I spoke to another male on the phone named eric and he was so rude! Wouldn't let me talk ask me a question I would go to answer and he totally started talking and wouldn't let me explain at all to where he had me crying said I need to be patient that they are doing what they can. I feel they are not helping me in any way and I want my money back. I want to go else where where I am treated respectfully! The $100 you can keep but I want my $800 back!

This company is a rip off. They call you and email you constantly and then you talk to them and they act like they will help you . They feed you full of crap and then you pay them 100.00 . After they get it they tell you they are not certified Lawyers. and do not go to court with you or anything else. Just give you advice. So you tell them not to charge your account because you don't want to do that. Guess what as you are still talking they have already taken out of your account, and tell you it's nonrefundable. Please do not use these people. All they are therevfor is to take your money.

I seriously JUST spoke with the company and I noticed that the man kept interrupting me and not even allowing me to explain anything.. but he sure was very pushy about the $100.00 fee. When I told him I dont get paid till Friday he immediately cut me off and said what time can I call you on Friday. This made me very worried and decided to google issues with the company, . great! right back to square one. ughhhhh! ONE STRESSED OUT SINGLE MOMMY

I used National Family Solutions to lift my hold to be able to move out of the current county I was in to another not touching mine... That being said I was nervous knowing I was not going to have legal representation with me present at the time of my court date. The case manager assigned to me answered any and all questions and the court prep that I received was awesome! Keep in mind I am shaking in my boots while talking to the Judge, but I rocked it with NFS help! I recommend NFS to anyone that is living pay check to pay check to get any legal help.

I spent the last 5 months going through a custody case and am happy to say its over. It really did take a lot of work for everyone involved but it was worth it. I got the visitation with my kids that i wanted and the judge made sure the mother knew not to keep my kids from me again. The company asked my to write a review here because of so many negative comments. here. The truth is the process is tough and there will be bumps in the road but it was a life saver to have people to work with through the process. There would be no way i would be able to get through my case without their help.

I called National Family Solutions for help getting my daughter back I spoke with a man I don't remember his name right now but he referred me to Tara Mason, after I had given them the $100 for their help I was told even after I pay 1, 00 to 1, 500 for a lawyer that I would have to collect all the information for the case after almost a month I was told I would be charged another $59.00 charge for using their website and I would have to pay that each month. I told them I could not afford that they just kept trying. also I was informed that they would not be going to court with me. So I told them I was not going to pay all this money and have to do all the work and also was not going to pay 59.00 a month. So I told them I wanted my mo ey bavk. So something needs to be done I would like theone to be put back ony sisters card asap.

A couple years ago I finally decided to take care of some issues with my legal guardianship of my son since I had moved back to Texas from Virginia and his mother had given me sole custody in a notarized and written document. Well, I needed to change his birth certificate to show that I was the biological father and wanted to try and get this done as cheap as possible since I was a single dad working hard to keep our geographical and residential change as minimally harmful as possible. I found these guys online and they seemed legitimate so I gave them a call. We talked a couple a times to make sure everything was on the up and up, so I figured I'd give them my money to get started. They were very quick to call when needing the money and when trying to get my court paperwork in order, but after my first trial date, i could not get anyone to help me out at all. I come to find out from some local lawyers that this company does not even have actual lawyers working and writing their documents. They won't even help you when filing or going to court, but they will never tell you that up-front of course! Well, I had a couple court dates and the judge literally threw out all my paperwork because none of it was up to current standards, and even the judge told me that I had gotten taken by these guys because, I myself, could have found the paperwork they gave me online and I could have filled everything out myself. All they did was find public records online, have some underwriting law student to fill in the blanks and they charged me over $1, 000 of my hard-earned money to keep my impending trial filing in the wind. Two years later, i cannot get anyone to call me back or at least reimburse me half the money they took me for on this issue! PLEASE-PLEASE, PLEASE...find someone local to help you with your troubles even if you have to save the money up-front to get them started on your legal issues!
I still haven't been able to get my legal issues in order and when I do get back on track, i'll have to pay a REAL lawyer to re-do all my paperwork! WHAT A WASTE!

I called this company to ask for some help about a custody case .I spoke with a lady
Tara Nixion she send a questionaire via email so that they could get started on my case
but, then they told me that they will charge my debit card after a week 59.99 for the web site [protected]@nationalfamilysolutions after i had just payed them 100.00 three days before.I don't think its fair my case hasn't even gotten to court yet now their charging me more money? I am a single mom I don't money to be giving away.

i was completelylied to from the bat and tricked into by their smooth talking, told them i wanted my money back right away after they told me they would not be able to show up to court for me or set up telephone conference. then i talked to eric he wrote a letter to the court for me, i had to send though. then they told me the day before i went to court to file for emergency custody which i told the judge like they said. the judge told me i needed new paperwork, i told nfs and they never got the paperwork to me before court so now I've lied to a judge. thanks ifs. you guys screwed me. this is the worst company and is a total scam. i could of paid an attorney what i paid them and already been done. screw job, never use these guys.

I am planning on filing a child support case against my ex-spouse for continued support and found a link to National Family Solutions while doing some research. I spoke to Steve Tanner during my first conversation with them and was asked to give my debit card information via a recorded call which I felt apprehensive about but did anyway hoping my bank account would not be compromised. I paid the initial $100.00 and the monthly membership fee for $59.00 was debited which was fine. I also completed the online questionnaire which took a while to complete because it was lengthy. Less than one week after I became a member, I discovered that unauthorized charges were made via my debit card which practically drained my account. I had not given my card number out to any other business or merchant between the time I signed up for the membership to the time these charges were made and I strongly suspect there is someone at National Family Solutions who may be involved. My bank is currently in the process of doing an investigation and I have cancelled my membership. I am not only upset about the money but also about the time I spent in completing the questionnaire which is now for nothing. I am going to hire an attorney because I have become distrustful of online companies and their payment tactics. Buyer beware!

I went to National Family Solutions to get help with a custody battle. They assured me when I hired them that there would be no problems and that they would make sure that my documents would be sent to the court. After I paid them in full, they sent me the documents that needed to be sent in and filled and told me that I would have to be the one to pay for the filing fee and the serving costs. When I try to contact them to find out what is going on, they either don't answer my phone calls or avoid me all together. The only communication I have with them is through email and my "case worker" only answers half of those.

My daughter went to this company for help for a child custody issue. One of their employees, named STEVE, called me on a Saturday morning. I agreed with him to assist my daughter with the down payment of 100.00 to get her case started. I stayed on the phone with him for quite some time stressing I was only paying the down payment and nothing else. Low and behold...they used my credit card information to bill my credit card several months of charges...THe signature they used for this was my daughters and not mine...I never signed any agreement with them...Unfortunately, I have not been able to recap my losses due to their fradualent use of my credit card. Warning...it is only their word against yours and never trust anyone with your credit card information.Despite my knowing what I agreed to...I have not yet to date recouped any of my losses...I consider what they done credit card theft...I would advise anyone to steer clear of this company...

This company did not give me the correct information for my case, it had to be resubmitted twice, they did not give me complete information about going to court, simple basic information that they stated I should know. My questions were not specific enough for them to be able to help. However I did tell them I had no idea what I was doing and to give me the basic info and they did not do that. And then told me I was wrong, that they did tell me in the instructions I was given over a year ago.

My husband went looking for a way to help get his fathers rights adjusted legally, he had been trying for the last few months. We came across national family solutions and for just 100.00 down and 59.00 a month they would totally prepare him to go into court, get his child support dropped and he would be awarded shared custody of his daughter 100% without a problem. My husband put the down payment, not realizing he was giving info for them to take money out of my bank account when they wanted, yet refused to send ANY paperwork or confirm his questions until all the 1050.00 was paid. I told my husband that we needed to go to the courthouse and ask their opinion. Our local courthouse gave us ALL the paperwork we needed UPFRONT..offered at NO cost a rep. to help us fill out the paperwork..and a small filing fee of only 50.00. YES saving us 1000.00 for info packet we could actually see and use in our very own hands...simple..easy ..free...just a filing fee of 50.00..after the help of professionals and our mind was at ease. thank you Laura

National family solutions are the rudest people I have ever dealt with. They do not listen to what you tell them, they do not know the laws of the states. I what to get guardianship of my step grandson and they told me that a 12 year old can tell the judge where they would like to live. They have you fill out a questionnaire, tell you to write out a stoy so they can proof read it and write the way the judge whats to see it. Then they get on the computer and pull the paper work off for that state and mark the boxes. I told them this is not a custody fight, but that is the paper work they filled out. Also they did not proof read the story that I wrote, I was told just attach it to the papers when I file. When I told them what they did was wrong, and the age for a child was 14 in Arizona, they tell me I'm wrong, even after I talked to the courts. When you try to talk to them on the phone they talk over you while you are talking and will not let you finish what you are trying to say. They charge you a monthly fee which they take out of your credit card, plus $1000.00 to do the paperwork. And when you cancel your membership even though you are still paid up they don't what to talk to you. I have been trying to get my money back, but having no luck. They will not let you talk to anyone that can make a decision, they say that they have been trying to call you, but my phone records show that they have not called, and no emails are sent by them, and when you tell them the facts the call you a lier. I have taken care of the guardianship paperwork myself, which only took 15 mins to fill out. Not worth the $1080.00 I spent.The only thing they what is your money, and they don't know the law like they say they do. And if you don't do things their way you are in trouble. And don't think you will get your money back.I have found out that what national family solutions does you can do yourself by pulling the paperwork off the computer, or go to the court house and get the paperwork from the library, and the people there will help you. After paying all this money to national family solutions you still have to pay for all your filling fees and any papers that have to be sent to the other party. Do not use these people for anything. Also I, m reporting them to BBB.