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1 MUNICH GERMANY, United Kingdom
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I purchased boots Isabel Marant for 480 eur and received them with manual factory fault. One shoe was shorter than the other. I was expecting straight forward replacement for the new one as I was not able the wear them. Customer service will not replace them as the shoes are last season. They still sell them on the website but saying is last season! They understand my claim but they can't do anything as is last season boots. Completely not competent customer service with no knowledge of trading standards. NOT RESPECTING GUARANTY FOR CUSTOMER. BREACHING CONTRACT OF SALE. They have no knowledge of CUSTOMER RIGHTS. They represent SCAM and only want to sale. Don't respect customer rights and will ignore your emails. AVOID AVOID AVOID

Nov 22, 2016

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