SUBMIT A COMPLAINT

MyPerfectResume.combad service

Review updated:

Found the site doing an online search, started a resume. On 14 January 2015 I decided to pay the fee of $3.95 weekly until I cancel. Shortly after paying and while my resume was still in progress, I discovered three things. First, I was unable to access the site using my password. This lasted for a week over a week and cost me money. After many resets I finally gained access. The second discovery, and the more worst part, is the entire resume was deleted from their system. Apparently they do not have a tech department. I contacted the company via their instant chat function. First representative quoted company standards and practices, and even went as far as blaming me for the unauthorized deletion.See the Top 10 Worst Complaints in New York, NY This representative also informed me the product was not downloaded, just deleted. I was then disconnected and told i can take a survey. Second representative (or are these really just part of an algorithm like the service itself?) seemed more willing to assist and also informed me there was no download, just delete. The third fun discovery is that I was charged $36.16. They offered a refund of all but .36 cents. This is only because I pointed out that it was beyond odd that a job seeker would PAY for a resume THEN destroy it. I have contacted the bank. I expect a FULL refund. ALL of my money. How many thousand of people are being robbed in this manner. I was looking forward to a beautiful resume. instead, this.

Mi
Feb 03, 2015
Sort by: UpDate | Rating

Comments

  • Li
      Feb 05, 2015

    Hi Michel2015,

    I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.[protected]@livecareer-support.com

    I look forward to hearing from you.

    Best regards,

    Anna

    MyPerfectResume

    0 Votes

Post your comment