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1.1 234 Reviews

Indeed.com Complaints Summary

8 Resolved
223 Unresolved
Our verdict: If considering services from Indeed.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Indeed.com reviews & complaints 234

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3:29 am EST
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Indeed.com Your radio advert

I hear a radio advert of yours and it annoys me intensely.

It features an allegedly busy chef and he needs help; The chef yells across the kitchen: "MORE FLOUR IN THE BECHAMEL".

Either he wants to get fired and hopes Indeed will find him another job or he hasn't learned the basics of making a béchamel himself.

THE ROUX is mad up of FLOUR plus an equal amount of butter, whisked and then add milk. If you put flour in a béchamel, it causes lumps and looks disgusting.

You should advise your media company that they should re-voice this as it makes Indeed look complacent as they have not monitored the quality of the advertisement.

I am a qualified Hotel Manager and this is a mere basic! I am also a Radio Presenter and Professional Voiceover so I can even re-voice it for them just to get it corrected.

Claimed loss: None

Desired outcome: Professionalism

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6:08 am EST

Indeed.com Credit card payment issue

My job is closed but payment deducted from our bank account. Please stop the payment deduction immediately and solve the issue asap.

Thank you

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4:17 pm EST
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Indeed.com Indeed did not approve my small business

I created my indeed account to post job for my small medical practice. Indeed asked for verification and I called them. They asked for a whole list of documents, I submitted all to them. They denied again asking me to go through list of their terms and conditions. Even after requesting them and sending them my lease, insurance documents they denied.

I am highly disappointed that they discriminated against a small business and hampered people from applying to our small business job posting.

I will be sending my complaint against Indeed to the State Consumer complaints for discriminating us.

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5:57 pm EST
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Indeed.com Very Upset Job Seeker

I have used Indeed before and have trusted them without hesitation. For the last few months of job searching, almost every job that I have been offered is not what it seemed. They ask for money to be able to work there, and it is a monthly cost for quite a few of them. These are NOT JOBS! They are employment agencies advertising on Indeed, and Indeed does not care! I will not use them anymore, I would rather be broke then stupid.

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9:23 am EST

Indeed.com Fake jobs, used by recruifers posing as employers

I have used indeed in the uk for a longtime . Initally i found their platform to be great, but in the kast few years their services have become a pool of false advertisements. 99% of their job advertisements are fake, a majority being recruitment agencies( other agencies ie job centres) posing as employers. Over the last few months it has become more obvious in the style in which the processes are carried out . I would advise to apply directly to employers. I do not understand how they remain in business and profit off the exploitation of job seekers. Likeihood they are paid by the government

Claimed loss: Time and money

Desired outcome: Indeed be investigated and shut down

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2:55 pm EST

Indeed.com APEX Group Ltd

This company is a fraud.

Went through process after contacting them on your website. They interview via Microsoft team. I was approved for data entry with them. They indicated they would send a start up check to cover buying software and supplies from them. Bank determined check was fraudulent. If I bought from their venders I would actually be using MY funds to obtain their products.

Total fraud take them down and do your due diligence to report them to authorities.

Claimed loss: Avoided loss by doing research and involved my bank

Desired outcome: Please, Please report this company to allow appropriate fraudulent claims to be processed.

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12:40 am EST
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Indeed.com I am complaining about job offered to me is a fake job

Mr.Aman is a company employee called me and arrange fake interview withthe HDFC official and arranged fake offer letter and collected Rs.27.80 lacs in different stages indicating that the HDFC will reimbursement to me after completing the appointment. Since it is fake transactions my money to be refund and the same was not happened. Mr. Aman has used his mobile NO.

[protected] but he switched off his phone no. It is a fake and cheating call the proper officila to be resolve the issue other wise there may be a chance of initiating the legal action by HDFC againthe culpruts

Claimed loss: Rs.27.80 lacs

Desired outcome: Please refund the amount at the given numbers

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9:33 pm EST

Indeed.com bc job, french not require.

Hi, I see few job where they mentionne ` french not require `

Ok, but why specified this?

I' m french canadian myself in an english communauty where it is my second language but I talk since half of 17 years!

I know french is not required in bc!

Please if someone is able to just avoid that `french not required`,

I think that can give me more chance with the job!

I don't like it and find it is not necessary and disciminatory.

Thank you.

Claimed loss: no

Desired outcome: no

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9:32 am EST
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Indeed.com Indeed.com

Indeed.com keeps sending me low paying jobs even though I placed a block on this company bypassing my filters on gmail. I have done my fair share of manual labor and they just ignore my 122 U.S. , Canada, and EU copyrights, several trademarks, and Ph.d Computer Information sciences. I am not interested in low paying manual jobs at 60 years old. I would like to add if indeed.com thinks I am low value and worthless than I view them the same way as a worthless company who has nothing to offer me.

Desired outcome: To sending insulting email

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5:17 am EDT
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Indeed.com Advertising a job

I am going around in circles trying to get my positions advertised. I have paid the money. I have done everything asked. Sent copy of business details, removed wording that was asked to be removed, even though this is a legal requirement for one of the positions and yet my Ads are still not live for people to apply for the jobs. I am just going in circles and not getting any where with the system you have in place

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10:48 pm EDT
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Indeed.com What a rip off you are truly

Someone in your org is very "work" and has been shadow banning me applying online on your site if this s not corrected i'm going to sue you in small claims court as I can prob=ve iam being discriminated against as before when I was applying for would get follow up conformations which I am np longer getting or anything from inas per employers request for interview because indeed has stopped relying such as they did before.

Desired outcome: you bunch of work maggots are [censored]ing sick!!

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1:11 pm EDT
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Indeed.com Algorithm

This email is in reference to the Indeed created resume I paid $155, my email address was wrong on the Indeed Resume even though I submitted my own resume to assist with the information.

I spent the money because I felt I needed to invest in myself, to get work other than what I am exactly doing.

I have a problem with the algorithms that are used to search a resume.

I am not getting any hits for any work in IT, clerical or, Data Entry, only for DSP’s, DCC or nurses.

I am sorry, I have no desire to be a DCC or DSP or anything in that nature.

I am not a nurse, I worked at Visiting Nurse Service of New York as an IT Production Specialist.

All I desire is a job at a desk, at the computer doing what I love most.

This has me extremely saddened and dismayed.

I would like to know how can we get pass the algorithms that are picking up on the unintended information?

How can we get the algorithms to point to IT, clerical or data entry jobs?

Please advise.

Desired outcome: I would like to receive hits in reference to IT, clerical or, Data Entry work.

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10:20 am EDT
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Indeed.com Job scam post

This post was on your job seeker site. According to mr. Shawn sullivan it is a scam and he has been getting calls all weekend long about the posting. His company is in oklahoma and has advised me that there's no branch in south florida. How in the world do scammers have access to post on your site!? you need to do better. That post should be removed especially after the business owner have contacted you.

Desired outcome: YOU NEED TO DO BETTER! I WILL LET EVERYONE KNOW NOT TO USE YOUR SITE SINCE YOU HAVE NEGLECTED TO PROTECT YOUR END USERS.

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5:03 am EDT
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Indeed.com charging without consent

Stop taking unauthorised funds from our business bank account. We have not employed anyone off Indeed. We expect a full refund and immediate closure of all our accounts. We have not hired any candidates as they did not qualify. We also did not authorise these payment

30/09/2023

September advertising: Invoice No. [protected]

(75.00)

75.00

01/09/2023

Payment of Invoice No. [protected]

45.00

0.00

31/08/2023

August advertising: Invoice No. [protected]

(45.00)

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6:47 pm EDT
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Indeed.com Indeed destroying my business

I'm reaching out as the owner of Arshop LLC to share a frustrating experience I had recently while using Indeed. I decided to expand my team and hired a scheduler and a project manager via your platform. Everything seemed fine until about a week later when my account was blocked without any prior warning or explanation.

I tried reaching out through disputes, contact tickets, and multiple phone calls to customer service, but sadly, I received no response or clarity on why my account was blocked. It was especially frustrating when customer service claimed to have sent information via email, which I never received even after updating my email address.

The repercussions were significant, as Indeed's actions led to a hired scheduler not showing up for work after a message was sent to all applicants labeling our business as fraudulent. This has caused disruption and reputational harm to our legitimate business.

Desired outcome: Indeed to apologize for branding us as fraudulent, damaging our reputation. Reactivating account . Request a clarifying message to all applicants and compensation for the inflicted damages and defamation.

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10:05 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Indeed.com - Job posting

I recently got hired at a driving company by the name of Unicorn LLC / TPA Cargo Solutions which I found when I typed CDL in job subscription and Jacksonville, FL as my City/State. This company does in fact use both names. This company uses INDEED Jobs to advertise $2,400 - $3,000 per week to the driver after all deductions are made. This company issued a...

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9:38 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Indeed.com - Review posted on your job page

Hello I was made aware by a current employee that a negative review about our company had been published. I understand this is going to happen as we can't please everybody, but this one particular review is accusing us of a bullying culture and this is so far from the truth. We won employer of the year in 2019. We have only had one employee leave us thi...

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10:52 am EDT
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Indeed.com Nicholsons Solicitors

I believe you have been hacked. Over the past few months i have received multiple e-mails from "Nicholsons Solicitors" to pay a debt to "Aviation One Maintenance & Mod". I have never worked for nor have done business with Aviation One Maintenance & Mod. My research shows that Nicholsons Solicitors is out of Australia and Aviation One Maintenance & Mod is out of Orlando Florida. Over time, the e-mails have become more threatening. The names connected to these e-mails do not match Nicholsons Solicitors' list of employees. The attachment does not allow for a preview; download only.

Desired outcome: Stop threatening and scamming e-mails.

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11:40 am EDT
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Indeed.com Canceling ads

We set an ad for a graphic designer and we cancelled all applicants that we were not interested in. Indeed has billed me 553.00 for what I don't know because I cancelled everything. I tried to cancel the ad but found that it wasn't cancelled. I don't feel that I owe indeed for applicants that I didn't use or had any interest in or every saw. I need a refund of the 553.00 that was overcharged.

Desired outcome: DELETE ALL CHARGES EXCEPT MAYBE ONE

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2:00 pm EDT
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Indeed.com So many issues!

In the past I used free job postings on indeed, and that went fine. When we started using the pay per candidate method, that's when we had problems, and they make it almost impossible to reach them to get problems sorted out. The chat function is not working. I keep finding things that seem to be links but they don't link to anything -- like where it says "help" or "contact customer support". There is no phone number listed. They listed an email from within out own organization! Obviously minimal or no customer servicesaves them money, but I don't think I will use their services again.

We set a limit of 9 applications in our most recent search, but when we got to 7 that we were paying for, it showed numerous applicants that we would also be paying for if the 72 hour time period ran out, and it showed a total much higher than our limit. Since I can't reach them, I had to pause the listing and decline remaining applicants.

We are a department in a University, and for some reason they show us the listings of all other departments, even though we have our own account set up. This leads to problems because we could accidentally reject candidates from other searches.

The last time we did a search a few months ago, the cost was $9 per application. This time it was $18. Apparently that is because they based the price on demand for a certain kind of job. Unfortunately, they seem to be comparing our job to some much much higher paying jobs. We are a small university department seeking a marketing coordinator. In the corporate world, apparently there are similarly named jobs that pay a lot more -- so Indeed set the price based on those jobs it would seem, which is a rip-off in my opinion.

We also have had issues with old jobs accidentally getting re-posted. In one case, we have no idea how it happened, in the other, it happened because I started to re-post something, and then realized it was the wrong job, so I did not finish out answering the questions to set that up. But the site went ahead and posted it anyway, which I did not realize until the next day. There was no feedback function where it said this is about to go live. Terrible UX functionality.

Another issue is that we required a resume and a cover letter, but the system allowed submissions without the cover letter.

I could go on. Very frustrating company.

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Indeed.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Indeed.com has a clean and modern website design that is visually appealing. The layout is intuitive and well-organized, making it easy for users to find the information they need.

Ease of Navigation: The navigation on Indeed.com is straightforward and user-friendly. The main menu is well-structured, and the search bar is prominently displayed for quick access to job listings.

Search Functionality: The search functionality on Indeed.com is robust and efficient. Users can easily filter job listings based on location, industry, salary, and other criteria, allowing for a more targeted job search.

Job Search Experience:

Job Listing Accuracy: The job listings on Indeed.com are generally accurate and up-to-date. The platform has a large database of job openings from various sources, ensuring a wide range of opportunities for job seekers.

Job Filtering Options: Indeed.com offers a comprehensive set of filtering options to help users refine their job search. Users can specify their preferred job type, experience level, and other criteria to find the most relevant job listings.

Relevance of Search Results: The search results on Indeed.com are highly relevant to the user's search query. The platform's algorithm effectively matches job seekers with job openings that align with their skills and preferences.

Company Profiles and Reviews:

Quality and Quantity of Company Information: Indeed.com provides a wealth of company information, including company descriptions, locations, and contact details. Users can also access additional details such as company size, industry, and employee benefits.

Employee Reviews and Ratings: Indeed.com features a comprehensive collection of employee reviews and ratings for companies. These reviews provide valuable insights into the company culture, work-life balance, and overall employee satisfaction.

Integration with Glassdoor: Indeed.com integrates with Glassdoor, a popular platform for company reviews and salary information. This integration enhances the user experience by providing a more comprehensive view of companies and their reputations.

Application Process:

Application Submission Process: The application submission process on Indeed.com is straightforward and user-friendly. Users can easily apply to jobs directly through the platform, saving time and effort.

Resume Upload and Formatting: Indeed.com allows users to upload their resumes in various formats, including Word and PDF. The platform also provides a resume builder tool to help users create professional-looking resumes.

Communication with Employers: Indeed.com facilitates communication between job seekers and employers through its messaging system. Users can easily communicate with employers regarding job applications, interviews, and other inquiries.

Job Alerts and Notifications:

Customization Options: Indeed.com offers a range of customization options for job alerts and notifications. Users can specify their preferred job criteria and receive email or mobile notifications when new relevant job openings are posted.

Frequency and Timeliness of Alerts: The job alerts and notifications from Indeed.com are timely and reliable. Users can choose the frequency of alerts, ensuring they stay updated on new job opportunities without being overwhelmed.

Accuracy of Job Matches: Indeed.com's job matching algorithm is highly accurate, providing users with job recommendations that closely align with their skills and preferences. This ensures that users receive relevant job matches and save time in their job search.

Mobile Experience:

Mobile Website Design and Functionality: Indeed.com's mobile website design is responsive and user-friendly. The layout is optimized for mobile devices, allowing for easy navigation and access to job listings on the go.

Mobile App Features and Performance: Indeed.com's mobile app offers a seamless job search experience. Users can search for jobs, save job listings, and apply to jobs directly from their mobile devices. The app's performance is smooth and reliable.

Compatibility with Different Devices: Indeed.com's mobile experience is compatible with a wide range of devices, including smartphones and tablets. The platform is optimized for both iOS and Android operating systems, ensuring a consistent user experience across devices.

Salary Information:

Availability and Accuracy of Salary Data: Indeed.com provides salary information for many job listings. Users can access salary ranges, average salaries, and other relevant data to make informed decisions about job opportunities.

Comparison Tools and Insights: Indeed.com offers comparison tools and insights to help users understand how their salary compares to others in similar roles and industries. These tools provide valuable information for negotiating salaries and evaluating job offers.

Integration with PayScale or other platforms: Indeed.com integrates with PayScale, a leading platform for salary data and compensation insights. This integration enhances the salary information available to users, providing a more comprehensive view of job market trends.

Additional Features:

Resume Builder and Templates: Indeed.com offers a resume builder tool and a wide range of resume templates. Users can easily create professional resumes that highlight their skills and experience.

Career Advice and Resources: Indeed.com provides a wealth of career advice and resources to help job seekers navigate the job market. Users can access articles, guides, and videos on topics such as resume writing, interview tips, and career development.

Networking Opportunities: Indeed.com offers networking opportunities through its professional networking platform, Indeed Community. Users can connect with professionals in their industry, join groups, and participate in discussions to expand their professional network.

Customer Support:

Responsiveness and Availability: Indeed.com's customer support team is responsive and available to assist users with their inquiries and issues. Users can expect timely and helpful responses to their queries.

Channels of Communication: Indeed.com offers multiple channels of communication for customer support, including email, phone, and live chat. Users can choose the most convenient method to reach out for assistance.

Resolution of Issues or Complaints: Indeed.com strives to resolve user issues and complaints promptly and effectively. The customer support team is dedicated to ensuring user satisfaction and addressing any concerns that may arise.

Privacy and Security:

Data Protection Measures: Indeed.com has robust data protection measures in place to safeguard user information. The platform employs encryption and other security protocols to ensure the confidentiality and integrity of user data.

Privacy Policy Transparency: Indeed.com's privacy policy is transparent and clearly outlines how user data is collected, used, and shared. Users can easily access and review the privacy policy to understand how their personal information is handled.

Handling of Personal Information: Indeed.com handles personal information with utmost care and complies with relevant data protection regulations. User data is only used for the intended purposes, such as job applications and personalized job recommendations.

Overall User Satisfaction:

User Reviews and Ratings: Indeed.com has received positive user reviews and ratings for its job search platform. Users appreciate the extensive job listings, user-friendly interface, and helpful features that enhance their job search experience.

Overall User Experience: The overall user experience on Indeed.com is highly satisfactory. The platform's intuitive design, comprehensive job search capabilities, and valuable resources contribute to a positive user experience.

Comparison with Competitors: Compared to its competitors, Indeed.com stands out for its extensive job database, user-friendly interface, and integration with Glassdoor. These factors make Indeed.com a preferred choice for many job seekers.

Value for Money:

Pricing Structure and Plans: Indeed.com offers free access to its job search platform for job seekers. However, it also offers premium features and advertising options for employers who want to enhance their job listings and reach a wider audience.

Free vs. Premium Features: The free features on Indeed.com provide ample functionality for job seekers, including job search, application submission, and access to company information. Premium features offer additional visibility and customization options for employers.

Return on Investment for Job Seekers: Job seekers can benefit greatly from using Indeed.com's free features, as they provide access to a wide range of job opportunities and valuable resources. The platform's user-friendly interface and comprehensive job search capabilities contribute to a high return on investment for job seekers.

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