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MultiChoice Africa / DSTV
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1.1 2288 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2238 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2288

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R
9:46 am EDT

MultiChoice Africa / DSTV pathetic service received!

To whomever it may concern,

On or around 20th August I called DSTV to downgrade my package from the Premium to the Compact package.

On 8th September, I had trouble renting the movie Pitch Perfect 2 on Box Office. I had sms'd the code through numerous times and did not receive the movie. I eventually called the call centre and the consultant I spoke to also requested a code twice which he entered but I still did not receive the movie. After spending a long time on the phone trying to figure out what the problem was, his eventual advice to me was to "just give it some time". The movie was made available to me approximately an hour later.

On 9th September I received 4 bank notification sms's informing that I was charged 4 times for renting the movie the previous night. I again called the call centre to query the charges. The consultant told me he had reversed the charges and I will only be charged once for renting the movie. During the course of our conversation, he also established that I was still on the Premium package. He picked up that I had been downgraded when I called last month, however, due to a system error, I had been once again upgraded, without my knowledge or consent. The debit order that was supposed to have gone off my account on 25th September would have been for the Premium package, not the Compact package. I did not budget for this and if the increased premium had gone off it would have been unpaid and caused a negative impact on my credit record. This is totally unacceptable and I am sure goes against the consumer protection act in a number of ways.

On 12th September I called the call centre once again as I decided to upgrade to the Premium package as there was a movie showing that evening that I wanted to watch. The consultant I spoke to requested the upgrade but told me that it was pending and he did not know why. It should upgrade shortly. A few hours later it had still not upgraded so I called the call centre again! The consultant could not tell me why my upgrade was still pending. All he told me was that it is a system problem. I then asked to speak to his supervisor. The lady I spoke to sounded very exasperated and annoyed to even be speaking to me. When I asked her what the problem was she sighed and told me she doesn't know what to tell me as they are experiencing problems with the new upgraded system and many other customers are also experiencing the same problem. I then told her that if the upgraded system is so troublesome it should not have been upgraded at all as the purpose of an upgrade is for improvement. She then told me to write a letter to the head office! What a nerve! I told her she was not being very helpful at all and I put the phone down on her. If supervisors at your call centre are so nonchalant no wonder the service provided is of such an inferior service!

I later realized that my PVR functionality was not working either. I had to once AGAIN call the call centre to query this. The consultant did not know why my PVR functions had been switched off. No surprise there! According to her it was a system error! She apparently escalated my query and told me I will have to wait till the technical department attends to my query. She also discovered that my package had not yet been upgraded as I had not made a pro rata payment of R165.67. How does one become a supervisor but is unable to inform a customer that a payment must be made before one can be upgraded? This was the first I had heard of a pro rata payment being needed to be made. However it was apparently part of the new system "upgrade". Makes sense now! I asked the consultant to email the banking details to me but she said she did not have access to email and could not do so, but I could find the banking details on the self service website. Already very frustrated, I went onto the website to find the banking details, but I could not find it. It only makes mention that payment can be made via EFT using the bank approved beneficiary option. I tried doing this but the payment would not go through due to an invalid narration? Yes, you guessed it, I had to once again call the call centre! I called and had to get the banking details telephonically. I made the payment and was told I should be upgraded within an hour.

On 13th September my PVR functions still had not been activated and neither was my package upgraded to the Premium package. For what seemed like the 100th time that weekend I had to CALL THE CALL CENTRE AGAIN! I spent almost one hour with a consultant who had to apparently recalculate the pro rata amount. She established that the previous amount I was given and subsequently paid was incorrect. There was a further R26 that needed to be paid before I could be upgraded. According to her the previous consultant had incorrectly calculated the pro rata payment due and she had now calculated it "the right way". You can imagine how frustrated I already was after spending so long with her on the phone as well as my previous calls made. I requested her to email the banking details to me which she said she could not do as she had no access to email. I then told her to tell her supervisor to email the banking details and amount outstanding to me as surely her supervisor had access to email. She said her supervisor was on the phone but she will speak to her and see if she can do it. I ended the call by telling her if her supervisor cannot send me the email she must call me on my cellphone and tell me why she can't send me the email. I am still waiting for her call.

On 14th September, I was unable to watch any channels on my PVR decoder besides SABC 1, 2 and 3 as well as E TV. My PVR functions were still not working. However, my Extra View decoder was on the full package and the PVR functions were working?

On 15th September, I am able to watch Compact channels on my PVR and the PVR functions are still not working. My Extra View decoder is still on the full package and the PVR functions are working...

In total I have spent numerous hours and over R500 worth of airtime on your call centre trying to solve a problem that your apparent "upgraded system" caused. Besides the problem with your system, it seems that your staff are all given different training manuals. Not one of them know what is really going on and the supervisors seem to be the most ignorant of them all!

I have resorted to rather sending this email since your call centre is as useful as the Zimbabwean dollar!

I would appreciate a response to my query as soon as your "upgraded system" allows!

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R
7:40 am EDT

MultiChoice Africa / DSTV dstv wrong billing

Multichoice is a dubious company full of incompetent workers since June they have been deactivating my service and I have to call to reactivate and use my airtime to fix their error after numerous phone calls they sent me a letter stating all was resolved not even a week later they disconnect my service again I have never missed a payment still they insist I never paid in May not only that they keep debiting from an account I don't know because I never gave them the right to do that I'm strictly a cash payer which on it's own is fraud I am so angry with this company for wasting my time and money for a service I paid for and rightfully deserve they need to get their act together

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4:53 am EDT
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MultiChoice Africa / DSTV dstv box office

Sunday 13th September and we are with friends ready and looking forward to watching The Theory of Everything on DSTV Box Office. Advertised available on the website and box office until 14th Sept but alas, now not appearing on Box Office. How can you be proud of this shoddy service ?

Also unable to send complaint via website link or to [protected]@dstv.com - my message gets rejected...

Rgds Roger Kohne
[protected]

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4:19 am EDT

MultiChoice Africa / DSTV account payment

I called in on the 25 August 2015 to have my services activated. I was told that there was a balance of R218 and now the systems have been deactivated when calling to confirm I'm told I must pay r380 to have this reinstated. I'm fed up with calling this call centre and I was about to make the payment of R218 and now I am not sure which amount I should pay and I want my services activated today.

Customer Name :Nora de Waal
Customer account number :[protected]

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5:01 am EDT

MultiChoice Africa / DSTV pro rata service for temporary upgrade

I called-in on 11.09.15 at 11:31am spoke to jesicca. My request was that I be upgraded to package that allows me to watch all sports channels for the weekend. She said she couldnt do it although I advised her that I had done it before for the the weekend of 1-3 may 2015. Now I would like to do it again for this weekend of 11-13 of september 2015. Please advise why I can not be on pro rata payment schedual this time around.
Moitheri vincent sofe-[protected]

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6:30 am EDT

MultiChoice Africa / DSTV refund

I am struggling since beginning of August to get Multichoice to refund me an amount of R687. Every week I phone and every week they say it will go into my account without any luck. I've been phoning them since beginning of august every week and everytime I am on the phone with them more more than 40 minutes to explain to the new customer care consultant what my story is and every time he/she will help me and tell me ok if is at Finance and they will pay. It is already the 10th of Sept and still nothing. They have deducted the R60 for box offices this month of that amount and according to them they now owe me R624 something and that after someone also told me that they will deduct the R687 off my monthly premium end of August and that did not happen either. I want my money back before the weekend. Multichoice disconnect services if someone does not pay but now I must wait for more that a month to get my money back - This is not on! I will go to Hello Peter with this and to the Beeld newspaper as well as to the record and send emails to carte blanche of multichoice stealing people's money? Regards Mariaan Van Deventer ID: [protected]

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7:55 am EDT

MultiChoice Africa / DSTV problem with the dstv web site prevents online credit card payments

The DSTV web site when logged in, says that the smart card is linked to another profile. The call center says that there should be an unlink option. There is no unlink option. The call center say that that is impossible. It is possible because that is what has happened. Because the smart card cannot be linked to the log in account, it is not possible to pay by credit card.
The call center simply said that I must go an pay cash at a shop. I have sent several requests for technical assistance since Saturday. As yet, no one has contacted me to resolve this issue.

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R
7:29 am EDT

MultiChoice Africa / DSTV disconnection

On the

27th october I paid r470. 00
30th august... I was disconnected
30th I was told to pay r89. For connection
30th I paid again r90. 00
31st the r470. 00 that I have paid on the 27th was allocated

1st september I called customer care why my account was disconnected and I was told I did not pay on time
But I have paid on the 27th

01st september the r90. 00 that I have paid was not showing on my account..

In july the money that I have paid reflected immediatley there was no issues.. So why was this one not done on time...
[protected]

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1:29 am EDT

MultiChoice Africa / DSTV misrepresentation of information by their call centre agents

Following the installation of the On the Air package during July as offered to me by Multichoice everything that could possibly go wrong on my account did go wrong. I had to make multiple calls, speak to multiple supervisors after which not a single supervisor called me back to discuss what is still an outstanding issue.
Access to supervisors for problem solving and accurate information is limited and that is damaging to Multichoice's reputation. Wondering how long it will be before my multiple queries are resolved...Customer nr [protected].

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1:02 am EDT

MultiChoice Africa / DSTV incorrect billing

R799 was debited from my account on 1/08 by Multichoice for my premium bouquet. I then registered for explore package, I was advised that my account needs to be debited with R849 which was processed on 19/08 then only can the this be connected to my tv. I called the call centre to enquire how much will be debited off my bank account at the end of August, I was told that a pro rata will be charged i.e. R849 less R799. I then receive a sms today (2/09/2015) that a further R1074 was debited for Multichoice. So a total of R2722 was debited from my bank account for the month of August, is this legal? This is not the first time Multichoice has incorrectly debited my account. It's month end, I have not budgeted for this extra amount of R1074, when will receive this refund in my bank account?

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2:46 pm EDT
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MultiChoice Africa / DSTV incompetent staff

Hello david

Book peter | home logout
david mogale complaint
Previous report | next report
Supplier
David mogale
Industry telecommunications
Branch / area call centre country south africa
Time / date 21:26 tue 1 sep person responsible zimkita, puleng, nltan...
Customer davidmogale view all reports by user 0
1
Problem
Billing / accounts

Multichoice and its incompitent staff members
On the the 29 july 2015 I phoned multi-choice call center to increase my channels for the 29, 30 and the 31. then I phoned again to find out what happened and the next consultant: ntombifikile informed me that multi choice cannot increase for only 3 days they can only increase from the 1 august for the whole month. I therefore made it clear that I want to stay on easy view n she should not give me compact and we had an agreement. on the 1 august channels were increased to compact without my concern. on the 14 august my all channels were cut off. I therefore phoned them on the 17 to find out whats wrong n I was told that they will lessen to the recording and get back to me withing 24 to 48 hours and I therefore did not receive any call till I called on the 18, august, consultant lessened to my call and guaranteed that my account will be fixed. I got reconnected on the 19 and then cut off on the 24 I phoned again on the 25 got reconnected then cut off on the 26 called on the 29 promised a call back and no call, called today and clint schoeman promised to call me and im still weighting. no one is willing to help me. sameone please help me im out of options. radio 702 john robbie please.

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2:09 pm EDT

MultiChoice Africa / DSTV call centre and my account

Dear incompetent dstv

I have been querying since sunday my dstv account and I am now fed up and seriously over the pathetic service of your company.

I reactivated my dstv on the 25/07 2015 and scheduled a disconnect on the 31/07. my dstv did not come on and I called the call center [protected] from my cell. the woman I spoke to said there is a problem with the online system as there are upgrades been done and that she will do the reconnection and downgrade schedule on her side.

When I was on holiday now I asked the people living there if the dstv was disconnected on the 31sy july 2015 and they said no. I asked them this on the 3 august 2015 and then immediately sent an online enquiry to dstv via your website which I have proof that it was sent.

Upon my return last week I went online to check my account and noticed it said I was owing r400 for dstv, I do not owe you a cent. I paid for julys connection and asked for a disconnect.

I called the center on sunday and logged a case
I called the center on monday to follow up to which a lady told me she would get it done
I called the center on tuesday morning to which a man told me that the refund was approved and he would follow up with credit control why the account had not been done and then get back to me.
When I called the center again tonight to reactivate my dstv the refund was not done and then I asked to speak to a manager.
The rude manager, who eventually put the phone down in my face, told me that there are no records of me calling on sunday, monday or tuesday morning. on each call you say that they are recorded. I will send you my cellphone history to prove I made these calls and the durations will show I did. also when I called tonight, the first lady I spoke to said she managed to find the lady I spoke to last night to ask what is going on, now if there was no record of my calls how could she have known which lady I spoke to?

It seems like your call center is run by people who could not give a damn and lie to clients to save their own #. they are rude, unfriendly and have zero client relations skills what so ever. except for the lady I spoke to monday night and tuesday morning they were helpful.

I want to see my account sitting on a nil balance and don’t dare write my account off as a bad debt otherwise you will be hearing from my lawyer and I will hand you over the bccsa and cpa.

I cannot stand that I have to resort to online media and letter writing to resolve an issue which was clearly a mistake from the start from your side yet the client is being treated as the wrong person.

I expect as reply within 24 hours of my mail been sent and this issue resolved immediately.

Regards
Nicholas stephenson
Id [protected]
Cell: [protected]

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2:43 am EDT
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MultiChoice Africa / DSTV incorrect programme

On Wednesday 19 August, Channel 138 (True M) had a mini series on called 'In a Child's name', Part one of 2 parts. Last night, 20 August, the same Part 1 was on again. There is no indication as to where Part 2 is. Its annoying when you watch the first part, only to be met with the first part again the following evening in the same time slot, being 7pm! Are the guys at DSTV so stupid that they cannot see they put the same one on again? When are they going to rectify this?

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3:34 am EDT

MultiChoice Africa / DSTV reconnection

I made payment for my package and I was told to pay an extra. R80 and I did. I called the call centre but I ran out of airtime while I was made to listen to songs and what to watch on dstv. I then sent your enquiries an email which I attached the proof of payment and I was told that my payment does not reflect. I dont understand how that is my problem because I made payment and I gave you proof of payment. My dstv was reconnected but today, it is off again. What is going on guys, the same thing cannot happen twice. I will not pay the dstv amount twice.please fix your things.

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Karabo2
, ZA
Aug 17, 2015 7:00 am EDT

they erroneously cut me off, then asked me to send proof of payment. I have sent the proof of payment, now they have me holding for an hour, waiting for someone that can help

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2:07 am EDT

MultiChoice Africa / DSTV incorrect allocation of payment

Multichoice box office call centre gave us an incorrect reference number to use in making a payment. Many calls and emails later we gave info of payment to multichoice. They have payment on system but just do not bother to allocate the payment to correct account. This has been 10 days now. They said they might allocate it next week only. Have been promising the same thing since we made payment. Cannot get the proper response from them. Always dealing with a different person at call centre. Supervisors refuse to take our calls.
ID nr of account holder: P D Vosloo [protected] reference number (correct) [protected]
incorrect number given by Multichoice into which payment was made is: [protected]

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12:54 am EDT
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MultiChoice Africa / DSTV provision of service

The facility allows you to up grade your service twice per month but down grade only once. The downgrade can only take place on the last day of the month. go figure? I upgraded my service to the full package and requested to be down graded to my original service, DSTV Select, at the end of the month. I was downgraded as discussed, but to a Northern Indian package. I then made the following phone calls in an attempt to rectify the problem.
1) 2 August total of 36 minutes on the phone, and I was told the service would be restored at 24h00.
Nothing happened
2) 4 August total of 13 minutes on phone and assured service would be restored after about 2 hours.
Nothing happened
3) 7 August total of 11 minutes on the phone. Again I was assured service would be restored by the following day.
Nothing happened
4) 8 August total of 14 minutes on phone. Again assured service would be restored.
Service restored back to an unwanted package?
So after over an hour on the phone and 10 days later, the provider is still not providing the desired service. The service provider has NEVER come back to me the customer. So where to next? More telephone calls? So far call centre has not been able to assist. Self service? If the well trained call centre staff ( and I mean that sincerely) cannot assist with what is obviously an operational issue how on earth will a self service centre? It is sad when a company becomes too big for their customers and no longer recognise the reason to have a service to provide.

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6:59 am EDT
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MultiChoice Africa / DSTV unwillingness to do their job

My DSTV decoder works on and off. It will work for 15 min, then show E32 and go off. Then I normally reset from my phone or just go to channel 189 (witch by some miracle) still works! It is the only channel that works. After a minute of being on channel 189, I can go back to my normal channel and continue for 15min before E32 shows up again. The longer I keep channel 189 on, the longer it takes for E32 to appear. I have phoned DSTV a hundred times and they just sent signal (that doesn't help). They told me to go to a multichoice near me. I went to Henberg, and when the lady heard no insurance she didn't want to help us. Did not ever test anything. I replaced my satellite dish, eye and cables, is there any one in this universe that can tell me what is wrong with my decoder?

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Vangile Buthelezi
, US
May 15, 2018 4:09 am EDT

Good Morning,

I trust I find you well. I moved to Vaal Park in October 2017 and physically went to Multichoice Vaal Park Branch only to be told they will send installers in 5 days. 5 days really? I looked around for an accredited installer who assisted me within a matter of hours. fast forward to May 2018, I bought an Explora, my husband called the above mentioned dstv branch. They promised to send installers on a Monday, Monday passed and nothing. When I call them on Tuesday they claim to have called my husband number but spoke to a lady who then cancelled an installation because someone had already came and installed the Explora. On records nobody from the branch called my husband and no installation was done. Can Multichoice Head office look into this matter or should we include media?

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4:30 am EDT

MultiChoice Africa / DSTV blasphemy

During dstv's transmission of vsr chiefs v hurricanes on ch201 on 13 june 2015 (9.35-11.00) one of the commentators blasphemed the name of the lord twice during the three minutes I was watching (55 mins - 58 mins game time).
I strongly object to this.

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9:30 am EDT

MultiChoice Africa / DSTV charged for service not subscribed too

Suddenly started receiving invoice for charges for DSTV explora subscription [protected]. Tried to stop service long ago and thought it had been delt with. Send them email to no avail. I was on month to month dstv explora account and tried to set up credit card but never got it working properly. Reset my password and went in to account and it shows dormant or inactive subscription but suddenly get account again. This is properly the most fraudulent and racist company in South Africa. At this point all I want done is get them to stop sending me accounts and refund the illegal money they have taken.

Nothing is happening besides the autoresponder message.

Dear DStv Customer

CASE NUMBER: 6326800

This is an automated response to let you know that we've received your email and we will respond shortly. Please take note of your case number listed above for any further queries or follow ups to your email.

Did you know that you can perform the following services via our Online and Mobile (SMS or *120*68584#) Self Service tools:

Clear Onscreen Errors (SMS Error Code + Smartcard Number to 32472**)
Get Your Account Balance (SMS 'bal' + Your Smartcard Number OR I.D Number to 31401*)
Find an installer (SMS Your Suburb Name to 32445*)
Get DCC (SMS 'DCC' to 32445*)
*SMS cost R1.00/ **SMS cost R1.50
Click on the tabs at the top for more Online Self Service options

Best wishes
The MultiChoice Enquiries team

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10:52 am EDT

MultiChoice Africa / DSTV channel deletion

What a greedy, selfish company! Keep closing down channels but when a new one launches, it's only for 'premium' viewers e.g channel 123 tonight at 17.30. Some folk just cannot afford R700 a month for premium channels but those same folk miss the channels that were included in their cheaper bouquet now deleted and not replaced! e.g 171. Disgusting and should be addressed, particularly for pensioners who rely on TV for company and have a limited budget!

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Anton Opperman
, US
Apr 04, 2016 12:35 am EDT

I tried calling and using Facebook and it seems that the removed channel sage continue. I don't want to move to a package without Kyknet as I was told on the other Select package the particular channel is still available at the same price. This is discrimination against people choosing an Afrikaans channel and probably because I am white. Why can't somebody intervene to correct the unfairness or must one take it to the Public Protector to get the channel back that was remove without notice or explanation. DStv is not responding to my complaint.

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JP Vanderveen
, US
Nov 05, 2015 3:08 pm EST

I am disturbed that despite the fact that there is a gospel channel on DSTV Audio that The Light, which is marketed as a new age channel is almost exclusively a gospel channel as well. Why is this ?

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j h purdy
, ZA
Aug 06, 2015 11:03 am EDT
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you advertise that no matter what program package you have, you can still record any program .
I am in a retirement village and we have the same package as a guesthouse have but can not record the programs . I feel this is discriminating .
unhappy customer
J H Purdy

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RAB frustrated
, ZA
Dec 05, 2011 10:21 am EST

I have not had delivery of the Dish Magazine for 4 months. My address has been unchanged for 10 years. When I do phone I am told that they cannot send me another book. Despite several telephone calls and emails, nobody is prepared to deal with this matter. Rather shameful considering the costs of the Premium subscription.

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jvdm
, ZA
Sep 06, 2011 3:18 pm EDT
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After suspending my account in May 2011, i reconnected it on August 1, 2011, but paid for it on 30 July 2011 via internet banking. The amount I paid still doesn't reflect on my account. I have been swicthed off three times during August 6, 2011 and September 6, 2011. Now who has pockted the money, or was it put aside for the boss annual bonus or year end fucntion for the staff or did some make out credit note to pay some else account.

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Vileonore
, US
Oct 06, 2010 12:17 pm EDT

My account fell in arrears due to multichoice deciding to stop charginmg my credit card. I then paid the arreas amount and 1 month in advance. The service was connected and then cut-off again 12 hours later. We have raised it with multichoice again, but they have not yet reconnected teh service or responded after 7 hours.

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Waananbe
, US
Aug 28, 2010 11:19 am EDT

We also experienced the delayed soundtrack on the English soundtrack during the rugby. And all of the other DSTV channels were fine, so it was definitely a Multichoice problem, regardless of the denials.

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vasantasena
, ZA
Oct 19, 2013 1:57 am EDT
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subtitles not always available even on the same programme series or movies. complaints to the call centre only result in an explanation of what subtitles are. As a hard -of-hearing person, this feature makes for viewing pleasure and quite frustrating and disappointing when it is not available on a regular basis

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angeliqueD
, ZA
Dec 03, 2012 3:10 am EST

Iive paid my dstv and its still not reconnected...I phoned more than 12 times since yesterday.nobody can tell me what the reason is and the they stiil put the phone down in my ear...iam wasting airtime to phone them but still no answers!

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Bongile862398
, US
Dec 23, 2011 3:47 pm EST

My sister T.Z Sithebe has paid her dstv account at absa bank on the19th of December 2011 on the smartcard no [protected].She has phoned your call centre and could not find any help.Please reconnect her DSTV service.

MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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MultiChoice Africa / DSTV contacts

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. You can find contact details for MultiChoice Africa / DSTV above.

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Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution.