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Multichoice / incorrect allocation of payment

Aug 10, 2015
0% 1
Contact information:
ring rd, pretoria
Phone: +27829074248
Multichoice box office call centre gave us an incorrect reference number to use in making a payment. Many calls and emails later we gave info of payment to multichoice. They have payment on system but just do not bother to allocate the payment to correct account. This has been 10 days now. They said they might allocate it next week only. Have been promising the same thing since we made payment. Cannot get the proper response from them. Always dealing with a different person at call centre. Supervisors refuse to take our calls.
ID nr of account holder: P D Vosloo [protected] reference number (correct) 03142230
incorrect number given by Multichoice into which payment was made is: 03142230

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MultiChoice Africa / DSTV Logo MultiChoice Africa / DSTV
Customer Care Service
144 Bram Fischer Drive
South Africa
+27 11 289 2222
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