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Multichoicedstv explora installation

On Sunday 21 March I did my application to upgrade my decoder to an Explora. The application went well and I did advice the consultant who was doing my application that I stay in a complex and the dish is a communal dish. The Explora got delivered on Tuesday and I was told that the installation is free. So when i call the accredited installers I was that i would need a multi switch in order for my Explora to work and with the delivery i only got a smart LNB which will not work at the place I’m staying. So my installer advised me to go back to Dstv and ask them to swop the smart LNB to a multi switch. I called the call centre and I sill have not yet received any feedback with regards to this. And now is becoming very frustration because I have basically have an Explora that doesn’t work because DSTV delivered the wrong installation. So im just wondering now when this will be sorted out and now im basically paying for nothing.

Re
Feb 26, 2016

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