MultiChoice Africa / DSTV

On the 09th October 2017, I was offered a Pricelock contract by Dstv, application was made and it was approved, I was told delivery will be make n the next coming 2-3 days...nothing. On the 15 Oct, I received an sums saying the explorers will be delivered no later that the 18 Oct...nothing, I called them numerous times on different dates, and overtime I speak to a different consultant and get a different story always.I then told the other consultant that he must cancel the contract, in 2 days 1 explorer was delivered, still missing the 2nd one...to this day since the 09/10/2017 I haven't received the 2nd decoder...

Firstly I am absolutely appaulled at the level of service and lack of professionalism from your staff and organisation. You decided to hand over my account to Debt Collectors for an amount of R187.11 without taking reasonable steps to get hold of me as a client who apparently owed you money. You have my email address however you have the incorrect mobile number. Then you decide to hand over the account and thus causing me to be constantly harassed while I am at work by your so called debt collecting company. I have paid the amount and would like you to update your collections agency.

For such a small amount you were willing to put my credit record in jeopardy, wow, should my credit record be affected in any negative manner. I can assure you I will take all reasonable legal steps against your organisation as I only became aware of this outstanding amount on 17/11/2017.

Today I received an SMS stating I owe R 9653.35 and my DTSV Services has been disconnected.
My account is up to date and is debited monthly.
I have the DSTV Premium package, Indian Bouquet and dual view.
This year from Jan to Oct I have paid R 11 770.50.
So how is my account in ARREARS ? for an amount of R 9653.35 ? This is FRAUD.
I am currently on hold and extremely frustrated.
The Agent assisting me has reconnected my services as she can see that my account is up to date and she will get someone to contact me and resolve the query.
So if my account is up to date then why did I receive an sms stating I owe R9653.35
I have proof from my Bank Account that my DSTV/Multichoice subscription is being debited from my Bank Account monthly and I am not in arrears.

So you need to clarify this error on your part and ensure that I am not inconvenience any further.

If you are unable to assist, let, e know I will be contacting Seniors and Logging further complaints as this is Fraud on the part of DSTV/Multi-choice.
Legally I have the proof and you should treat my COMPLAINT with urgency as the service is extremely disappointing and accusation that my account is in
Arrears is causing undue stress and frustration that I am not being assisted in the correct manner
Unfortunately the employee's have a bad, don't care attitude and fail to realise that they are empoyee's and without the Customer they will not have a job. I am tired of dealing with DSTV Staff that are ineffecient, incompetent, arrogant and blatantly disrespectful. I have bee complaing since 6 Nov and now I am being victimised for trying to resolve my query of R9653.35. I have asked for Senior Managers to assist but you are allowed to speak to them, they are uncontactable. Scary that this is the service we have to put up with. I am highly with DSTV and this fraudulent claim.

On the 15 of November 2017 I went to my nearest pep branch at soshanguve crossing to make a payment for my dstv so I am so annoyed and irritated by the fact that its almost a week now and its still not working or playing, I've called the So I called multi choice on012422222 and I still couldn't get help so currently am out of airtime and I can't call so please advise what to do because am so annoyed and out of airtime calling a landline is very costly and I don't have that much ...please and please help

I bought a dstv explora 2 fully installed from Makro to replace my current decoder which is faulty. They cannot do the installation as I am staying in Hartebeespoort. (20km from Pretoria) They advised me to contact multichoice but they do not have installers in Hartebeespoort. So now I have decoder in a box. Does this mean that I should get someone from Pretoria and pay extra for the "full" installation. Who should I get?
Should I bring back the decoder for a refund as at this stage I do not know what to do. I thought this is supposed to be an easy process.
Could I please get someone to give me a clear indication on what I should do to get this done.
Konrad Dillman
[protected]

I am a subscriber from Botswana. I am well aware of your decision to move Mnet from channel 101 to 102. I do not know what that means but I am assuming it excludes South Africa. And if it does I am also assuming it means the content on the new channel will be different from the original (South African) Mnet. This concerns me as a Dstv subscriber as there might be a possibility that the new Mnet will be subject censorship that is common in other African countries.
So please Mnet what could be the reason for moving the channel from 101 to 102? If is for the reasons similar to my assumptions, please reconsider your decision because Mnet and its content the way it is, is the major reason I am subscribing for Dstv.
Yours faithfully
Dstv subscriber

Good day.

I am rather upset and disapointed in the service i have received from Multichoice.

As a hotel we welcome numerous guest daily to our premises and was unable to provide a basic service in forms of televised entertainment to them what so ever on 15.11.2017& 16.11.2017

Our service was suspended on 15.11.2017 in the late afternoon. When I phoned customer care just after 5 pm, I was told that our account was in the rears.

No prior notification was given of any kind nor was there any phone call. No attempt has been made to contact me in regards to an apparent outstanding balance on our account. I was asked to send my proof of payments to [protected]@multichoice.co.za of which I did but was told that being after 5pm we will not be reconnected. Needless to say I was rater unhappy with the situation as I had to explain to 176 guests as to why there is no DSTV in my hotel. Ref# for my second call to commercial is #[protected].

I then phoned this morning 16.11.2017 and was then told that I need to send my proof of payments (which dates back to November 2016) to [protected]@multichoice.co.za Ref# 9423469

Afterwards I phoned commercial again and was put through to billing. I am currently still holding the line to be assisted and the timer is standing on 1 hour and 53 mins waiting for someone to assist me. Honestly I don't think someone is going to assist me at all today.

Last night I lost over R10'000.00 in revenue and not to speak about the upset guests that is currently in-house. Am I going to be reimbursed for the service I have not received and the lost of revenue?

Earlier this month I did receive the statement but as you will see on the attached picture it does not reflect anything in 30days + outstanding.

Please could someone explain why your statements is not reflecting anything in the provided columns for outstanding amounts?
not yet due / 1-30 days / 31 -60 days / 61 -90 days / > 90 days
All these reflect 0 balance outstanding!

This type of service & customer care is appalling to say the least.

Very disapointed!

Why we regular see the same movies for the last five to six years their is very little new movies specially on my package channel 137 & 110 and why we need to pay every year more and the Dstv not provide us with new programs to watch.

I already be one of your client for more than six years and I'm not even that young but I see over and over the same stuff.

Susan Wilsenach

I purchased an Xplora to have the luxury of watching series at my convenience.

Today I coincidently see that a number of the series that I am following namely, Queen Sugar, Seal Team, Empire, Ray Donovan, etc are 2 or 3 episodes behind the regular scheduling.

I then notice a "Connect for more Catch Up Press Alt now" Fortune me to use data to access a benefit I should already have alternatively I must record all the Series like when I had an HD decoder.

NB: This is entrapment on the part of DSTV and is tantamount to price fixing in a very say manner! It seems DSTV is trying to cover the cost of their FINE and using this manner to fund their loss!

This is unethical corporate behaviour!

There is an existing account that was opened with my ID number around eastern cape, which I don't know about. I went to Ransburg to report the matter and I was told the matte will be dealt with and they will give me feedback, until this day I haven't got any feedback. I spoke to Three different emails which I can Gladly Provide proof of, no one is prioritizing my complain, I am unable to buy and register a dstv because of this Issue.
I spoke to the following people heading rock bottom:
-Thabiso Mthethwa she assisted me at head office
-Nombulelo Mazibuko which gave me this reference:[protected]-I34
-Maseroke Kganyago
This case has been Hanging since 07/12/2016
please contact me on [protected] or [protected]@gmail.com

It seems reading all the complaints it is not worth it to complaint. Never the less i try.

I bought the price-lock package from a consultant phoned and explained to me what it entails. I decide it is a good deal and go for it. Everything went well. few days and it was installed.

When i phone to activate the first consultant told me they will phone me back in a few minutes, half an hour an hour at the most. After an hour and a half i phoned back. The consultant inform me it can take up to 24 hours for activation! As i am on a waiting list. Really does it take so long to do an activation?

This is not the type of service you expect from a company as big as DSTV. Shame on you DSTV! Poor service!

I'm a premium multichoice subscriber and have always been all the years with DSTV.
I applied for a pricelock package and without reason or informing me their system downgrades me to compact from premium and the incompetent person that called me loaded an additional decoder payment plan.
After they delivered two decoders I realised something was wrong, I have tried for more than a week now, used over 300 minutes airtime, driven through to Randburg from Alberton and still have had no success revolving the issue.
All I get told is that its been escalated.
You as a customer may not contact the pricelock department directly and they just take their good old time.
I have thus cancelled my application as I did not get what I requested
I have spoken to the accounts department and explained that I can not afford a double debit order going through but they still don't come back to me to conclude the cancellation request.
I'm not sure who I can go to from here in order to get this matter sorted out as this department is totally unreachable.
The line managers and supervisors have not been able to resolve it either.

Good day I keep getting disconected after paying my subscrotion. I log a complain nobody get back to me get connected 24hr later same thing.Spending loads of money on airtime friday 7calls and R290 later still nothing. Sat same drill been doing this each night get connected next evening dis conected gain. Paid nearly R11 000 since May jst to hear im in areas.Call centre dnt give a dam. I fully understand why pple leave dstv. Dnt they know how to treat a customer.
Ag Burrows

I submitted an application for a Dstv price lock on the 23 October . After sending my document's twice! Im still waiting . I spoke to so called "Manager's " and "Supervisors " an NONE OF THEM assists ME ! I RESUBMITTED an application on the 8th November and was given a Case number for the second time and STILL NOTHING IS HAPPENINGS! It has been 17 day's now and I'm still wainting ...

nce

On 26 October I paid my account with their system called pay u successfully then I continued to get smses saying I hadn't paid eventually they suspended my service and I logged a query with an agent who demanded the pop wich I provided I still didn't get assistance I then ended up speaking to a manager called thabiso molefe who reinstated my services and later confirmed via email my query got sorted out I also got a sms confirming I paid Then again this past Saturday my services were suspended again I sent thabiso an email to call which never happened I then called the call centre with my damn mone and asked for a manager the agent put me in hold for 3 minutes only to tell me the Manger is awol I explained what happened and she reinstated my services I told her I stil wanna speak to thabiso she must tell him to call me that never happened of course I'm still waiting for that call This morning once again I switch on my TV and my services are suspended due to non payment I'm so disgusted by how everyone down the line does not do their jobs properly and as a client being promised lies and having to take time and money to resolve this **** they put me thru I don't understand how they can design a pay system like this I mEan even the manager is so incompetent no wonder such things are happening At this point I have such a bad taste in my mouth of these people that I want my money back and wanna cancel

My dual view has not been working for two months and I am expected to be paying for it for a product I don't have access to. I paid full amount for the month of October not having dual view and on top of that not all the channels are showing up to now. DSTV cause they don't care about they customers wants me to pay another full amount for November while I don't have access to dual view and all the channels are not showing. So I only paid R600 because DSTV is running a monopoly in the country they decided to cut my channels completely. I'm paying insurance for a faulty decoder which DSTV don't want to replace so why am I paying insurance for. DSTV staff don't have and understand customer service the day DSTV will get competition and start losing customers that is when they will treat they customers fairly.

In February 2017 I switched to the Price Lock plan consenting to my account be debited via debit order for payment. In June 2017 I got a letyer stating that my account was in arrears with about R4800. This was all due to the debit order never deducted from my account. A payment arrangement has been set up and it was agreed that R1664 be paid for the first month (June 2017) manually, whereafter it will be debited from my account. Different amounts have been deducted month after month and eventually November 2017 I got the rude awakening of R3365 being debited. After I spoke to the consultant she insisted I was in the wrong. Correspondence has been unhelpful when trying to resolve the issue, blatantly discarding the agreement terms of the debit order agreed upon stating I have to do manual payments.If the correct amounts have been deducted in the first place, I would not have been in this situation of owing money and now it has happened for the second time in the same department, causing me to be indebted for a longer period whete this month would have been the last down payment. I have been inconvenienced and embarrassed enough now, being put under the impression that I am the one in the wrong, when all along this issue is due to incompetency of the people working with the accounts.

Good day

I phoned Multichoice on 13/10/2017, because I discovered that there was some amounts not allocated to our Multichoice account.
The consultant, Gugu, and I telehonically compared all the payments that was done by me and she picked up that there definately was an amount for which I was not credited.
I did send her a bank statement with all the payments. On 20/10/2017 I phoned again and was told that my proof of payments was given to the financial department, but nothing was done by them as yet.
I paid an amount of R500 on 20/10/2017 as I knew there was still an amount for which I needed to be credited for once they resolved the problem, which WAS NOT MY FAULT.
This morning, 08/11/2017, my DSTV was disconnected.
When I phoned Multichoice AGAIN, the agent told me that I made a shortpayment and she cannot see anywhere that Multichoice needs to credit me with that amount and that I was told I need to pay an amount of R1000 + when I phoned on 20/10/2017.
I am absolutely furious. Nobody up till today can explain to me why some amounts were not allocated to my account and why it wasn't rectified by Multichoice.

On the 31st of October I called and requested a package change. As well as payment date change. I was provided with a total due amount which i paid the same day. Only a few days later to receive a notice for an outstanding amount. I Called on the 04 Nov as was then informed this is a pro rata total. If i was given this amount and explanation before hand I would have opted to change the package the following month. I requested for the pro-rata amount to be cancelled or for my package to be restored to the original and i would pay the difference. No one came back to me. Today 08 Nov 2017 i get an sms to say the dstv is suspended. Upon calling the service I am told that I requested for my Insurance to be cancelled as well Which i did not. DSTV now requires I pay in 405.73 to have package re-instated and also transfers me to the insurance company to follow up on why the insurance has been cancelled. NO responsibility taken on DSTV for any of the lack and miscommmunication. Couldnt care less didnt make any effort to meet me halfway or make me happy as a customer. Names of persons spoken with nonhlanhla - Insurannce consultant. Supervisor DSTV Lebo. Consultants spoken with DSTV Mwela + Philani + Portia

Good day

I have been a dstv premium customer for the last 12 years. My debit order returned in September, I paid an amount manually, that I was advised by your consultant.

Then my debit order returned again in October because dstv debited the incorrect amount.

I have more than a few conversations with a few consultants all giving different details as to why i must pay so.much. I disagree with the amount due. I have been paying R769 forever and now all of a sudden, a higher amount with no notification or communication.