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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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1:31 am EST

MultiChoice Africa / DSTV supersport

I'm a Manchester City fan and we playing against a Premier league rival Crystal Palace in the FA Cup today at 17:00. And Supersport is not broadcasting the game, I would like to know why! Instead they broadcasting Tottenham against a lower league team. Please make me understand why because I'm a premium subscriber and I'm not getting what I'm paying for!

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5:42 am EST
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MultiChoice Africa / DSTV multichoice call centre

Dear multic choice

I have no joy dealing with your call centre! Probably the most incompetent and rude people work at your call centre.

After I phoned to cancel my multichoice account on saturday 21 january 2017, I now get a call (Friday 27 january 2017) from your call centre wanting to activate a dstv account for me... ?
So when I politely informed ms. Pillay [protected] that I cancelled my account and my debit order, why would I want to activate a new account, she couldn't get off the phone quickly enough. I stopped her and explained, but she didn't want to listen. She cut me off and put the phone down in my ear.
Wonderful client service you guys offer! I'm not even sure if you have actually cancelled/stopped my do. I'm waiting to see if it goes off. Because of dealing with you previously and messing up my account, I completely mistrust multichoice!
Regards,
M. Groenewald

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8:18 am EST

MultiChoice Africa / DSTV pricing

Good day, I am not having any joy calling your customer service number with regarding to the pricing option for the Indian package I have recently taken out. On the 10th of January I call in as a new customer and spoke to Gregory to discuss the options as per above, he advise me to take out a R 29 package and the Indian package as an add on for R 220.00. I then had a decoder installed, then called in and spoke to a lady to have the package activated and a debit order set up. She advised me I cannot take up the above package and I could have the Indian package for R 220.00 On the 21st when my debit order was collected I was charged R 345.00. I then called on the 24/01/17 and spoke to Portia Ref: [protected]-I12 who advised me that she will listen to the call if that was the agreement call me within 24 hours with feedback. I am still awaiting her call. I call back on the 25/01/2017 and spoke to Simphiwe Ref: [protected]-I17 who advised me the same and promised sincerely to call me back and I am still waiting. I expect a response and answer urgently or I am going to social media as I am paying extra for something that I did my homework on and it is a breach of agreement. I did not authorise you to debit my account for R 345.00 per month.

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5:21 am EST
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MultiChoice Africa / DSTV dstv service and follow up complaint

Hi there
 
I have had the worst experience i've had a very long time with a service provider, and I really hope that someone at dstv / multichoice south africa could at least acknowledge all my concerns below and get back to me urgently. I don’t have the time during the day to speak to a service centre who anyway has no authority to do anything.
 
I ordered an explora about 2 months ago. That is a whole long story by itself, after being decline credit (Where clearly that was a mistake)
Nobody bothered at any stage to explain what this process is like and that you have to deal with 4 different departments to get this thing approved and delivered, and when you speak to call centres nobody can actually help and I have to call a new nr each time.   horrible experience.
 
Anyway, after more than a month, they emailed me late dec, and when I returned back to work 9th jan, approved the credit and I completed the process for a delivery.   so here is further issues that I please need urgent feedback on.
 
Package:  r949 monthly subscription with dish and installation.
My id nr:  800706****089 - natasha marshall
My phone nr: ‪082 *** *000
 
1. Delivery
They delivered my explora last week, without the dish.
I have logged 2 request to ask why it was not delivered, ive had no feedback yet.  
My order nr was 403088 - when a. Allan signed for it he did write on there that the dish was not received.   pls advise when I will receive this.
And they just rocked up at our house, no phone call, luckily someone was there?
 
2. Dual view
We called and they are installing this morning with our current dish.
When I spoke to the call centre in december - I asked about the dual view specifically.   they specifically said there is no additional cost.
When we called the installer yesterday, they said its r600 extra.
So today they will not be installing the dual view but I need someone to go to my recordings with dstv and find that call where the lady confired no cost.
Then I hope that dstv will call another installer to come and put up the dual view for us at no cost, as I wasnt going to take that risk today and then I get billed.
 
3. High bill
I just received a debit order of r1811.   can someone please explain why this is so high? My new package is r949 and was activated as per my sms on thursday, 19th jan, device nr a100143748.
 
I hope to hear from you soon.
Thanks
Natasha
 
 
Natasha marshall

Product development manager
 

 
 
T: ‪[protected]
F: ‪011 699 0943‬
E:natasha. [protected]@ebucks.com

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1:55 pm EST

MultiChoice Africa / DSTV the fixer

Good day.
I'm really frustrated as DSTV takes programs that were originally on M-net channel 101 away. Now its The Fixer.
As we travel all over in South Africa and Namibia, the one constant channel we have in hotels and guesthouses is 101, m-net or m-net terrestrial.
Please bring back the originals that were always on m-net first.
How will I now get to watch The Fixer.
Thanks
Tamara

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7:37 am EST

MultiChoice Africa / DSTV description of movie - war room

I know this may seem trivial, but it makes a huge difference in what one perceive as well as the message one receive from the movie. That's what movies are about? Please change the background or information given of the movie War Room. The woman who helps the main character is NOT a medium. She is merely an ordinary warm person giving advice. She's not using any magical devices or contacting any spirits, she's only using the Bible. It really changes the whole idea of the movie using this description, and it's not the truth.

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2:17 am EST
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MultiChoice Africa / DSTV disconnection of my service

Good day

My account number is :[protected]

I am seriously unhappy about the service I have been receiving from Multichoice due to staff incompetency. Last year August I cancelled my Indian bouquet and have not had it since .In October, November and December 2016 my service was disconnected at different times, I had to call into the customer care and was told the reversal was not done and was told it will be sorted out and apologies received. I am a good paying client, I pay my account before the time every single month and honestly am tired of calling into the centre and repeatedly explaining the same story. please check the record history with each consultant.

the reason for this complaint is that I now have received a sms once again saying my account is not paid and my service is disconnected! seriously this is ridiculous, my payment for January was made on the 28 Dec!

VERY DISAPPOINTED AND ANNOYED!

FAUZIA HALLIDAY

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3:17 am EST

MultiChoice Africa / DSTV dstv. service

We bought the DSTV Explorer in December and had it installed. It worked fine up until we tried to rent a movie for the first time in Box office on the 7th of January. We got an sms saying our Smart card is not registered and we should sms our Smart card number to 37569 to register. We immediately did that and then got a second sms saying "Apologies, we are experiencing temporary technical issues. We are working to resolve the problem as soon as possible. Please try later".
We have been trying later for 2 weeks and the problem was never fixed and samen sms kept on coming advising about the technical issue. During that time we even called, 5 times, to be exact, the call center for assistance. We were promised it will be fixed within an hour latest after 2 hours, again, 2 weeks elapse waiting for the fixed. And to mention that all the consultants we spoke to promised to escalate the problem which never happened. On our 3 call, following up, we spoke to a supervisor who was really helpful and advised that he will be going on leave however will escalate as all the other calls we have been making were never escalated, as they should have. Unfortunately as helpful as he was, he promised to email us or sms us to advised that the problem has been fixed, which never happened. We called the 4th time, and immediately demanded to speak to the team leader. Ronald was called who took not more than 10 minutes, and the 2 week problem was solved and we were finally registered for box office. We attempted renting out a movie, which did not become available after 2 hours, whilst we had received an sms ad iisngbthat IL the movie will be available withing 5 minutes. Our 5th call to DSTV, the consultant we spoke to advised to switch the decoder on and off, luckily the option to watch now became available. Immediately after cl8nk that option. The movie froze. We switched the decoder, once again, on and off, all movies on box office and everything on catch up disappeared and a message read "New movies and programs are being updated, try after 24 hours. The following day, the movie we rented out still did not show under Box Office. Now our 6th call to DSTV. The consultant advised us to again switch on and off the decoder, and as expected, nothing happens. She then advised she will escalate and someone will call us same day latest tomorrow.

Basically, we have lost all trust in this system. The umber of calls made to DSTV has exhausted our airtime, our family time consumed, and we only received endless frustration from DSTV. We had assumed that having the explora would be seamless, instead, it became a nightmare.

The last consultant even said she will ensure we get refunded as this is an error from DSTV side. I think we need to get more than a refund. We should be reimbursed with 3 movies on the house once all this mess is resolved.
We plead once again with DSTV to keep their promises. If a customer is promised a call back or an sms or an email, do just that. That is CUSTOMER SERVICE by the way since we are the once making DSTV profits, we deserve to be treated like wise.

Regards
Frustrated client Zama Myeni
Customer number [protected]
Cell: [protected] / [protected]

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1:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MultiChoice Africa / DSTV incorrect billing / very poor service

Customer Number: [protected]
28/11/2016 - Contacted Multichoice online, in response to a SMS I received stating that I need to pay RR112.32 by 1 Dec 2016 or else my services would be disconnected.
29/11/2016 - Response from DSTV, Enquiry Reference Number:
8295794, stating that I did not pay enough for the annual fee.
I replied to this email & included the email from the agent on the 9 Mar 2016, who did the conversion to annual and could not explain the additional amounts I had to pay, where she stated that I was paid up until 31st March 2017 and my account had a zero balance: Enquiry Reference Number 7581105 . No one responded to this email.
14/01/2017 - My DSTV is disconnected for a second time now, as there is apparently an outstanding payment.

09/01/2017 - This after an agent responded 9 Jan, Enquiry Reference Number: 8295794, apologising and confirming that my account was not converted to annual payment, that this would be done and my services had been reconnected.
My DSTV was still disconnected after this and was only reconnected after I had to make 2 calls lasting 20 minutes in total.

This morning, my DSTV services is disconnected again, with error E16-4, with no warning this time.
Clearly, my account was not updated.

Could someone look into this and resolve the issue as soon as possible please?

Feb 2016 - Please start by reviewing my contact with you in February 2016 - the call was with an agent to resolve an issue with Xtraview.
During the call, I asked what the process was to change my account from monthly to annual payment – PLEASE REVIEW AND LISTEN TO THIS CALL.
In every contact with you thus far, this has been ignored.

26 Feb 2016 - Acting on the information given by your agent, I paid 1 (ONE) year’s subscription: DSTV at the old rate of R319 per month, plus Xtraview at the old rate of R80 per month, on the 26th Feb 2016, less 1 month which is free as part of your annual subscription deal.
I paid BEFORE the increase in tariffs, which means I should be charged at the rate of R319+R80 per month?
Why am I being charged at the increased rate?
Acting on the advice of your agent, I did not initiate further contact with you, to change my account to an annual subscription after my payment on the 26th Feb.

2 Mar 2016 - I contacted you on the 2nd of March to follow up, but no one replied to my email.
8 Mar 2016 - Only after sending a second email on the 8th, querying the non-response to my first email, was my account apparently changed to annual subscription, after I had to pay additional fees.
The agent could not tell me what this was for, just that the system generated it when my account was converted!
I was being charged for 8 days, as my account was only converted on the 8th? What was this charge?
She ignored my request that the annual payment be from 1 March 2016, as I paid before the 1st.
This despite the fact that I contacted you on the 2nd already to follow up on my annual payment.
This despite the fact that I paid on the 26th February already.
In fact, it looks as if I was charged extra, as I followed the advice of your agent.
My annual payment was for 1 Mar 2016 to 28 February 2017, not 1 April 2016 to 31 Mar 2017.

Could I have a reconciliation of my account please, with a detailed breakdown of payments from 1 February to date?
I would like to understand what I was charged for, what I paid and why additional payment was required then, and why it is required now.
I would also like to know why I have to pay the price for acting on the incorrect advice given by your agent.

Please contact me urgently.
I would like to understand what is going on and why I keep getting disconnected.

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Resolved

I had a very prompt response from Daniel Tshilombo, Multichoice Reply [#8295794], who gave me a detailed breakdown of my payments as I requested, which showed I owed R340, which has now been paid. Thank you

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9:46 am EST

MultiChoice Africa / DSTV bad service

I have received very bad service from multichoice I called in on the 20/12/2016 to cancell my subscription with multichoice I also request a refundcon the credit left and the explaind to me that they will switch it off on the 27/12/2016 on the 30/12/2016 I called in to tell them that my dstv is still on and they told me that they have no record of that and I requested that they switch it of and I want a refund the ladie still asked me if they must refund it back to my nedbank account and I said yes. On the 03/01/2017 I called in to check if all is in order and they said yes. On the 12/01/2017 I called in to find out when the money will be in my account and I spoke to a guy he said he will send the request through for the money to be paid back into my account it will take 4 to 7 days I told him I requested this on the 30th again impossible so I asked for a supervisor to call me back I waited and waited than I called in again I spoke to a different person she told me she will send request through to be paid back to my bank account.13/01/2017 I called in to find out when will the money be in then they told me the money is paid back to my dstv account I told them who requested that after a huge fight they told me they will forward it to finance departmertment to refund my told them I want the money in my account today. As I have been waiting 12days now if you have to take it from the 28/12/2017 and 9days from the 30/12/2016. At 14h00 I called them asking for answers they said they will call me back again I called them they promised to call me so they had no answers at 16h00 they call me to say finance department said I must email them my id copy and bank statement so went to the bank and they are closed why did they not tell me I need to send them this in the first place when I requested the refund no I must wait untill monday is this the way to treat your clients. The service is shocking and I am going to take this to hellopeter, bad service sa.com, twitter and ombidsman. I am sure if this is the service I am receiving from multichoice their must be more clients and multichoice can not get away with this. I am actually feeling sick of the stress I had and the way I am treated. I will never ever think of putting my dstv on.

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Fauziah
, ZA
Jan 19, 2017 2:22 am EST
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I actually think there is really incompetent people working in the finance department, they can't action a reversal on my account for months now!

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12:28 am EST
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MultiChoice Africa / DSTV I am paying someone else's account/fraud

I received a large debit order which I queries after which I was given a strangers surname and told I pay his account too. Because this individual gave up my banking details they are simply deducting his costs from my account! I alerted them to the fact that I did not authorize this and do not even know the person, but they just stated that his payment is going off of my account in reply. I am incredibly upset

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1:18 pm EST

MultiChoice Africa / DSTV explora price lock

When I joined pricelock
It was advertised as R519 per month for 24 months
Now all of the sudden it have move up to R539 without any communication. Why did my premium go up where they were supposed go be locked for 24 months?

Secondly the catch up takes forever before adding episodes on catch up
What's the meaning of catch up if I need to wait more that 2 weeks for an episode which was aired 2 weeks ago
E.g "it's complicated" it ended two weeks ago but the final episode still not added on catch up
Why?
What are we paying for

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3:02 am EST
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MultiChoice Africa / DSTV unethical behaviour

Still not reconnected, since the 13th October 2016 as per message on my DSTV screen, stating It will be connected the next day.I had two visits at the Randburg office, customer complaint division, paid the outstanding R458-00 plus R50-00 reconection fee, having spoken to the consultant, the team leader and the area manger, promised reconnection the next day, I am still without the signal.
I was asked to pay R3300-00 or sign an acknowledgement of debt with an arrangement for monthly extra payments for such debt. I could not get a satisfactory explanation about the origins and accumulation of such an ammount. I am stiil without my DSTV, on requested explanation, no reconnection following the reconnection message. I cant tell what to do next.

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10:57 pm EST
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MultiChoice Africa / DSTV poor service from call center

I have been a dtsv subscriber since 2000. I have been an annual subscriber for the past 5 years (Payable oct).In jan-16 I purchased a dstv explora decoder. I phoned the call center on 29 jan in order to activate the decoder. I was told that I needed to pay r3, 315.50 in order to activate the decoder, which I did. With this I assumed that my annual renewal would move from oct to jan.
On 28 nov I received an sms stating that I need to pay r1800 or my account will be suspended. After a 30+ minute call I was told that my account was changed from annual to monthly subscription. This was supposedly corrected and I had to pay r315. Less that 2 weeks later I received another sms stating that I need to pay another amount or my account will be suspended. I phoned again and after yet another 30+ minute call everything was sorted. My problem was to be escalated to someone somewhere for approval and I would receive feedback on the same day.
December came and I went on leave. As luck would have it, upon my return, my service was suspended. On 4 january I spoke to sifiso at the call center (Another 30+ minute call) who told me that they did not credit me for the one month which I was supposed to get for free, as I am an annual subscriber and my subscription was paid up until the end of january. He corrected the error (Ref [protected]). Two days later my service was suspended again. I phoned yet again and was told that I have a zero account balance and the error was cleared.
Yesterday (9 jan) when I got home, my services were suspended yet again. After speaking to tsepiso (Another 48+ minute call) I was told that now I need to pay r3650 as my annual subscription was due. After trying to explain to him that my annual subscription cannot be r3, 650 (R759x12=r9, 108) I gave up and asked to speak to his supervisor. After another 10 minutes on hold I spoke to refilwe nkashua (I am not sure about the spelling of the surname). I was told that my annual subscription was only up to december (Which is different from what all the other consultants told me). The r3, 650 owed would only be for january to april. As I am an annual subscriber I do not understand how I am then supposed to pay twice a year. I asked her to give me one amount for the whole year in order to make payment. I was assures that she would phone me back and activate my account. I am still waiting for the call.
I am very disappointed, frustrated and irritated with the pathetic service that I have received from multichoice. Every time I phone I get a different answer. I cannot understand how nobody can assist me to correct my account, which I will also close today.
Account number [protected]
Smartcard number [protected]
Explora serial number waaaabj542512920
Cobus pienaar.

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9:50 pm EST

MultiChoice Africa / DSTV dstv payment - [protected]

I am so pissed off this morning. I made payment on Friday the 6/01/2017 but dstv was only open on Saturday afternoon. I am not using extra view for the past more than 3 years why pay for it. Why shut down dstv why not cancelled the extra view. This morning dstv is off again why? We pay so much and service is very bad. Movies and every other program is playing over and over. The sad thing is you pay so much and then you have to pay again to phone them and hold on for hours before someone help you.

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11:08 pm EST
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MultiChoice Africa / DSTV debit order deduction date

Hi, firstly may I please have my debit order cancelled! Secondly please remove the additional r50 (Reconnection fee) added onto my account. I went into the durban smith street branch to set up a debit order for my account and advised the gentleman to register the 30th as the deduction date, he said all was in order and so I left. My service was cancelled on the 10th of december 2016 and my brother whatsapps asking why and I being puzzled I went back to the service centre. Spoke to another lady who said i'm registered on debit order but wasn't sure why it didn't take off. I kept quite made payment there and asked her to set it up for the 29th of the month... She too said it's all set up and I left. I checked on the self service site on the 4th of january 2017 and it said my account is paid up however my standard bank app says it's been deducted and returned on the 4th. Who instructed the 4th? I did not! Why am I billed reconnection fees twice already for multichoices technical errors? Why? I called in to the contact centre wasting my airtime to query this and boitumelo said once again I am on debit order but seemingly the deduction date was not registered. She kept on saying she'd escalate this to 'edhock' or whatever and everything will be sorted and when I asked about the service being stopped she said I won't pay for any reconnection fees as the service is not cancelled. Yes it wasn't cancelled at the time but I knew this day would come. I thought debit order we're supposed to make one's life easier not so? I'll make a payment of the amount that was supposed to be deducted (R330) via atm as I usually paid before and i'll rather stick to that son I won't have to waste my work time and my airtime calling in which I did again this morning. It's not my fault your company deducted on the 4th, by this time all my funds are transferred to my savings account.. Need a bank statement to confirm I had funds on the 29th, 30th, 31st 2016 and 1st-3rd of 2017? Let me know i'll gladly provide evidence. Please cancel the debit order and remove the r50 fee of my account! You should be removing the december one as well.. It's your company's fault after all.

My details
[protected]
Ms bm ngqolowa

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10:55 pm EST
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MultiChoice Africa / DSTV bad service

My name is Rosemary in November 2015 I agreed to top up my plan by adding explore deal which was a contract for 24 months. So all was arranged papers signed and debit order was arranged all was wonderful everyone was happy until last December (2016) When I didn't make payment for the December month and Dstv was cut off. Payment was meant to go through on the 15 of every month, so I called in around 20 something to arrange payment only to find out disappointing news. I advise the consultant of my situation and tell her that I want to make payment immediately. To my surprise the consultant tells me that I owe R5900 and something haaaaa I ask her if she has got the correct account as I only owe one months payments, She reply and say it is the correct account and also again confirm details. I ask to explain to me how on earth did this happen as I have arranged for a debit order so I won't deal with payment issue's. She explains that the account has not been getting paid for 9 months now and it was changed to be a cash payment. I Ask THE LADY HOW EARTH DID IT CHANGE AS I DIDN'T ARRANGE THAT! AND SINCE WHEN DOES A CONTRACT FROM DSTV MULTI CHOICE FROM DEBIT TO CASH WITHOUT MY CONSENT? AND SINCE WHEN HAS DSTV MULTICHOICE BE SO KIND AND LET YOU WATCH YOUR CONTENT WITHOUT PAYING? CAUSE I SURE KNOW CLEARLY THAT ITS ONLY A COUPLE OF DAYS AND THEN ITS OFF? NO answer from consultant cause she was clearly confused as I was! After minutes of waiting she comes back (she had to put me on hold to find out what happening) she then said she will arrange for someone to call me. Apparently if it's a contract you are only switched off after 3 months but I asked why was means not switched off then? No answer from agent she also didn't know what was happening. I then agree to arrange the call back. No body call after 2 days on the 3rd I call again very upset as I am calling with my airtime to explain the story again and have to be put on hold Again! Poor service A VERY BIG INCONVENIENCE! I spoke to this lady called Palesa Moloto who also shocked of what happened and also said she will arrange someone to call me from payment department. Lucky someone calls in and advise that she is aware of the situation but also say I must make payment, Everyone has been saying they understand my situation but they clearly Don't! I have told them both I don't have that kind of money, Why on earth did I arrange a debit order if something like this is going. To happen? No. Answer from agent. At the moment my kid have NOTHING to WATCH and Dstv multi-choice is having me call them again and again the issue is still NOT RESLOVED VERY VERY DISAPPOINTED BY THIS. I DONT EVER WANT. TO. CONTINUE WITH DSTV IF THIS THE SERVICE I GET.

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9:13 am EST

MultiChoice Africa / DSTV dstv employee

I bought a decoder from a branch in kempton park on the 23rd of december and was promised that the dish was going to be delivered the same day. Well nothing came. My wife kept calling them for over a week and a half but still noone came. And today my wife phoned them and they started saying nasty words and i took the phone and asked why the guys were so mean to my wife and he quickly droped the call. After a couple of minutes they phoned back and asked my wife who was talking on the phone and she told them it was her husband and they apologised and promised to bring the dish in an hour. At 18:30 today(07/01/17) they phoned and asked my wife to come and meet at the garage to collect the dish and she told them to come to the entrebce of our flat not at the garage and the guys refused so she told them to go back with it if they cant deliver to the correct adress. Worse the weather is very wet out there. Finally they decided to come to the entrence and i went to meet them with my wife. OMG what a very unproffessional contractor i met. He said here is yo dish am rushing somewhere. Immediately asked him what about the cable and the other stuff for connection and he went back to collect from his car. Another shock ... he brought a 2or 3 mitre cable and i asked him if thats all and he said yes. While i was still talking he threw it on the ground and ran back in the car. I followed him and stood in front of his car now because he couldnt move his car he then decided to open his window. I told him to take his things with him because i was not happy with everything he said he wont take them back and if its lost he does not care because i paid already. I took out my phone and took photos of his car thats when he came out and took his things. These guys were so rude. The way they spoke to us can get them in danger.

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MultiChoice Africa / DSTV poor service

Complaint regarding extremely poor customer service.
Smart card no [protected]

I have a complaint with the Multichoice service and customer care. I called on the 26 December 2016 to report that the box office service via the decoder was not working for me. After spending 30 minutes on the line the agent informed me that my query would be handed over to escalation service for resolution. To date I have had no response at all about this query. This is unacceptable service!

I called the customer care again on the 07 January 2017 again to co plain about the total lack of service. I was told by the agent that the SMS service will not work for me as my phone account is not a pre paid one. This is a totally unacceptable explanation.

I then spoke to a supervisor who said that there is nothing they can to to help me. I was told by the supervisor (Portia) that the terms and conditions excluded SMS's from contract phones. Well nowhere in the terms and conditions is this mentioned. What kind of a service is this? I need this resolved asap and I need an apology for the pathetic service I have received.

Below your t&c's for box office!
http://go.dstv.com/multichoice/documents/MultiChoice_BoxOffice_T_and_Cs.pdf

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MultiChoice Africa / DSTV incorrect billing

Good Day

I would like to lodge a official complaint against multichoice for incorrect billing against my multichoice account, I am being billed for a PVR Decoprder which i do not own, I have called multichoice numerous times, and every time I call in my query is supposedly being escalated, but I have never received a call back, this has now resulted in my bank taking strain, as some debits return unpaid

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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MultiChoice Africa / DSTV contacts

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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