MultiChoice Africa / DSTV / fraudulent cash costs poor service

I was contacted by Onair to upgrade my DSTV and intall an extraview. I was advised that there would be a R2500 installation fee that will be covered by Onair. Their installation fitment centre was City to City. First they did not keep their appointment and failed to let us know timeously. Then when they did arrive they wanted to charge a cash upfront R500 extra to hook up the extra view. This was not part of the afreement with onair and when i refused to pay the hidden cost that i was not told about City to City left without installing our extraview. I phoned Onair multiple times and each time i am told that they will get back to me. It has been 2 weeks and i still get the runaround. Now my DSTV premium has the extra view charges on it and yet i still have nothing comnected. This is the worst service i have received and feel that the cash upront fee was iether fraudulent or Onair lied to get a contract.

Feb 17, 2017

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