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MTN Sp / over charged

1 South Africa

Willem & Estelle van Rensburg
Sell: [protected] // [protected]
Fax: [protected]
willestella@iburst.co.za

I contact MTN and send them emails and they don't even respond to my inquiries they just ignore my complaint

HI This is now my 6th inquiry
My Previous contract was a my call 100 and my account always closes on the 11th of each month. On the 16 /02/09 I have migrate to a R350.00 any time contract 5 days after the previous months bill have already closed however you have invoiced me for the new 350 any time contract and I was supposed to pay just for the previous my call 100 contract R149.00 Not R449.00 that I was bill for. So from the 11/02/09 I have received my free minutes and again you have charge me for the new contract R449.00 HOWEVER my account was billed according to my old contract,
With previous calls to the call center they promised that they will rectified the problem and credited my account but up to date my account is still not in order.
You have charged me 2 months for the 350 anytime contract but I didn’t received this airtime.

Can you please rectifies my account otherwise I will get legal advise against MTN
Thanks
Willem van Rensburg

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