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MTN Service / stealing money

1 South Africa
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I have been an mtn customer since 2001 and always enjoyed there service till now... I have two contracts with them and my contract had come to an end in 2009 september. I didn't want to change over to another service provider so I asked them to make my no prepay. Any ways I was also at the same time panning my trip to the uk and I needed every thing sorted b4 I left. They kept me on a month to month contract while they sorted out my no (So I thought). I was paying r250 every month and still am? Its been 4months now. I come over to the uk for a holiday and every month r250 gets taken from me and I am not even using the phone in sa? I have asked joan to ensure a refund for me but now she to has not gotten back to me? When I get back to sa I am closing all accounts and will get my refund of r1000. I know its not much but stealing is still a crime.

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