MTN Insurancerepair to phone damages

My son's cellphone screen cracked after about 6 months. The insurance was contacted and on the 9th of february 2016 and stated that the phone would be collected and gave ref nr. 6223904. The phone was never collected and we could only email as there is no contact number. Today at mtn we were told that the phone has been repaired and the concern resolved. The phone however is still to be collected and is still broken.

Mar 01, 2016

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