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MTN / airtime voucher

South Africa Review updated:
Can you believe...
I bought an airtime voucher from a shop in claremont, cape town. I stay in somerset west, 35km away from this shop. I scratched the voucher to reveal the voucher pin code, after a number of attempts to load it, I phone the 173 number to ask for help.
Mtn then told me that the voucher pin had been loaded 3 weeks ago. And that I had to drive 35km back to the shop and complain to them!
How can they expect me to drive so far back, being a student, to claim back a misprinted voucher? The fact that the voucher had the seal on it, protecting the voucher pin, was in my opinion enough to establish the validity of the voucher... Yet clearly it was not.
Mtn was no use to me at all; it came across as tho I was at fault...
How was I to know that the voucher, tho sealed, was useless?


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  22nd of Nov, 2008
Agree Disagree 0 Votes
i bought a card and d pin was invalid why

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Mobile Telephone Networks [MTN] South Africa Logo Mobile Telephone Networks [MTN] South Africa
Customer Care Service
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325 Reviews
14th Avenue
South Africa - 2196
+27 11 912 4123
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