SUBMIT A COMPLAINT

Mr Price Group / MRP / incorrect item delivered

South Africa
Contact information:

Order # [protected]

I placed an online order on the Mr Price home website on the morning of the 24th August 2017.

I was informed 2 weeks later when calling the customer number that the 1 item was not available (Plush 150x125cm Aircraft Blanket )- can they credit me for this item and send out the balance of the order. I agreed. At that stage I had only received part of my order.

On Friday, the 9th September I received 2 curtain rods and 1 x ohio office chair - I moved that day so only unpacked on Sunday - I had ordered 2 x ohio bar stools not an office chair - I have emailed and called since Monday morning but no response or the call centre says you are offline.

I need to know when the incorrect chair will be collected and when I will receive the 2 x ohio bar stools I ordered and the credit which is STILL not loaded on my account for the item you could not provide.

De
Sep 12, 2017

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