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Mr Price Group / MRP
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Mr Price Group / MRP
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1.1 736 Reviews

Mr Price Group / MRP Complaints Summary

15 Resolved
721 Unresolved
Our verdict: If considering services from Mr Price Group / MRP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mr Price Group / MRP reviews & complaints 736

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7:23 am EDT
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Mr Price Group / MRP mr price mobile faulty device

Good day,

It is with great discontent I am writing this mail. Let me start at the beginning, first of a mrp mobile consultant contact's me to sell me a mobile device. Ater our telephonic converstation I agreed to the contract on the 20/04/2018. I was given a 3-5 work day promise for delivery. I only recieved a phone call for delivery on the 6th of May, go figure. Anyway delivery could not be done because the package was send to the cape and I stay in mpumalang a. This is not too much of an issue, i do understand that stuff like this happen form time to time. So I received my phone and a smartwatch on the 10th of May, started it up, at first the handset and watch was working fine, so i received the package thursday afternoon, afcourse I was excited to try the new phone and watch . Worn the watch for 1 and a half day, friday night when i got into bed i realised there is moisture drops accumelating on the inside of the watch, besides the fact that it is suppose to be waterproof. Since i noticed this friday evening I reported it the next day. The phone has a 3 second delay switching between screens, for instance if I go out of whatsapp to go to my phone book, i am stuck looking at a white screen for 3-5 seconds before anything happens. It did not do this the first day. I am not satisfied with either of the products but even worse is MR Price Mobile's service consultant. Received a call today, the consultant told me i should have reported this on the 11th! I only received it on the 10th, and i know my rights i have 7 days to report a fualty divice. Not to mention the fact that i have not received even as much as a copy of any contract. No e-mail, not contract with the delivery, nothing.

I sure hope you guys can put me at ease and sort out this mess, i am very dissapionted in this devision of mr price. I though since we are year long HAPPY customers of MR Price, i will give it a try. This far it was a uge mistake.

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8:58 am EDT

Mr Price Group / MRP having to submit both my id number and cell number when returning an item.

I went to Mr Price Northgate to return a jersey. I had my purchase docket. I was asked for both my ID number and my Cell number. I told the attendant that I was not comfortable with giving this information. He told me this was a new protocol. The lady and gentleman standing next to me also agreed that we should NEVER be asked to supply such personal information. I then asked to speak to the manager (Ruan) and brought my concern to his attention. He told the attendant that he should not have asked for my ID number as i had my docket. The point is somebody out there now has access to my information. I am truly not happy about this and wish I had not actually given him my info. To top it all, when I checked my purse at the next store, he had only given my R60 of my R160 refund. Guess I won't be shopping at Mr Price Northgate again.

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Shazz001
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May 11, 2018 4:11 am EDT
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I bought a Navy blue & White stripe track top (Hoody) at Mr Price Walvis Bay branch 810 on 23/03/2018. I always hand wash any new items separately before wearing same and then the blue stripes faded. I returned same the next week and showed it to the cashier who then went to the branch manager Ms. Maria Simbo. She then told me that she cannot do anything about this matter and need to speak to the area or regional manager Ms. Theresia Harases who need to make a decision on how to assist me. I left my cellphone number for them to contact me and days later the same cashier called me to inform me that the area/regional manager said they will unfortunately not be able to exchange or refund me whereby I asked what was the reason why they will not be able to assist me. The cashier said that that was the only reason that she gave him whereby I told him that this was not a valid reason and that she must contact me herself with a more reasonable reason. Till today no response from her. Where does customer service fits in to this story. Isn't it a company's motto to keep a client happy and provide excellent customer service? I want to see if anything will happen to this complaint therefor please contact me on +[protected] (Sharon)

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8:20 am EDT
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Mr Price Group / MRP samantha coopsamy _bad service

MR P does not send banking details via an email anymore, so to pay an order I ordered I had to load another order, and made payment with that details..

Read and decide for yourself.

Me: Good day I loaded the incorrect payment reference, your website is stupid, it does not send banking details or reference anymore, so I didn't have a clue what the bank details are, and loaded a new order to get the banking details. Please cancel order [protected] and send order [protected] Thank you Simone

Samantha: Trust you are well.

Thank you for your email.

We have cancelled your order as per your request.
Please note that order number [protected] is awaiting payment.

ME: Hello
Can you please allocate my payment to [protected]?

Samantha: Hi,

Please note that the payment for the cancelled order cannot be allocated for the new order.

So, is this customer service? in afrikaans se basically told me.. "Jammer om van jou kak te hoor"

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6:51 am EDT

Mr Price Group / MRP most poor service I have ever received

I went online on Monday to apply for a MRP account, the same afternoon I took my documents to my nearest MRP store which is Gateway Durban, my documents was submitted. the next day i received an sms from Miladys saying i had been conditionally approved for credit with them, upon conducting some research of my own, i found that MRP and Miladys fell under the same group. In all this time there was only 1 time MRP tried to contact me and i was unable to take their call due to me being in a meeting.
that afternoon i went back to the Gateway store to find out why i had received an sms from Miladys and what was my status of my application. i waited 30mins in a line and when i was finally seen to the consultant was very rude and unhelpful, he started to assist another customer while i was still speaking to him and eventually i just walked away, he refused to even look at the sms i received.
i then proceeded to Miladys when they swiftly and respectfully assisted me with my concern.

i was advised to go back to the Gateway MRP store to follow up on the status of my application as Milady's could not assist.

i went to the store today and the consultant at the counter advised me that the guy who deals with accounts is on break and i must come back another time, i asked him if there was anyone else that could assist and i asked for the manager. he then asked me to wait and went in the back to get the manager, the manager who's name is Andile, walks out awhile later, which by this time the consultant waved him down, trying to explain that i was the customer, the manager the n proceeded to say no he would not speak to me and he walked away

i would like to know if MRP being the well established company that it claims to be, supports treating their customers like crap!

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3:36 am EDT
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Mr Price Group / MRP dining room chair / poor customer service

I returned a dinning room chair to Mr Price Home at Strubens Valley because one of the legs had broken at the joint. I received 4 such chairs as a house-warming gift from my daughter in November 2017. After speaking to three difference sales consultants who seem to show no interest at all, I eventually spoke to a gentleman in the furniture section. He was off-hand and said that, because they no longer stocked these chairs, be could not help. His manner was unpleasant and lacked any concern whatsoever. As he also didn't know the price of the chair, he said he could not give me any store credit or refund. He also said that perhaps he could give me one rand! I found this totally unprofessional and rude. The chair leg broke due to poor workmanship and not wear and tear. The very least this salesperson could have done was to apologise.
I was also told that no furniture is guaranteed for more than a year, even though my chair is only 5 months old! I think this fact should be made known on social media! After sales service is what makes a company reliable.

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3:22 am EDT
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Mr Price Group / MRP service

Yesterday I went into one of your shops with my mum and my sister. We had two workers follow us around and a security guard! I can excuse the workers, but a security guard? Really? We need our privacy too and MRP is a normal shop, it's not like Gucci. How then can I shop when I know that my every move is being monitored? It's about respect for the customer's privacy. We weren't comfortable and that was ridiculous

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1:50 am EDT
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Mr Price Group / MRP call center agent

Firstly, I made an honest mistake forgetting to pay my installment last month because your app didn't show pay the account option! Now I have flippen terrible agents calling me from the flippen dungeon of doom for collection! They hace no way of speaking yo a loyal customer well what would they know? My account balance is less than 2000 honestly why on earth are your employees so nasty? Teach them manners or watch who you employ because there's a huge difference in being firm and taking charge of your call than being insulting. This agent accused me of twisting her words and saying she forced me to pay. Really? You people assume every customer is terrible. Teach them to treat every customer as an individual man. We're not all rude. Then she had the nerve to tell me clearly I don't speak English? Listen to the call and you can tell I speak better English than her. And just so by the way, that was discrimination and racist because she knew I was colored and immediately asked can she go get an Afrikaans speaking agent. That is unfair discrimination just so by the way. Your call center agents has no feeling or remorse towards others. All customers are different. Should your App have worked I'd have made the payment. Yet they are jumping down my throat for an honest mistake on my side.

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7:42 am EDT

Mr Price Group / MRP cell contract

Good day,

I took a contract with MRP Mobile in 2014, and the contract was supposed to end in 2016 but 4 years later am still paying for the same contract, I have called, emailed but nothing have been done, yet they have audacity to send me statement and phone me telling me I owe them.

May this be sorted now it long overdue and am fed up with fighting the consultants that are of no use when they call

Kind Regards

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3:22 am EDT
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Mr Price Group / MRP I have purchased a top with a hood for my grand daughter. it is a grey with silver stars on it.

This dust could have gotten into her eye. I have pictures of the dust on her body as well. I removed the top and I did not take it back to the store cause I do not have my slip. I work for a clothing company and I am a technologist. I work with fabric and for our garments to get to stores we have many tests that are done before it leaves us. The first test should be the fabric test and if it was done correctly this fabric would have failed due to the silver falling off the way this garment. We have orders fail for threads and this is upsetting when you find things like this in store, this garment should be taken off the shelve. It's actually a rip off cause a few washes and all the silver will be out.
I will await a response and I also have the garment with me.

Hoping this is resolved.

Regards
Vani pillay-[protected]

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6:38 am EDT

Mr Price Group / MRP complaint against mr p collections department

As a long standing client of Mr price (which by the way is the ONLY store account I chose to have- I closed all my other store accounts).
I have always managed my a/c really well, when I made payment I made payment over and above my minimum payment due.

Last year some time I skipped a payment, I then got a call from Mr Price saying that I need not fret, as because of the fact that I always pay
more than what the minimum is (a good payer), those extra amounts will tie me over, one month later I got a call to say I now need
to pay R3600. Needless to say I was now in a panic. I then paid R1800 and made a payment arrangement of what i was then able to pay
for the outstanding balance (amount payable)

From that time I would monthly make a concerted effort to either call in to the MrP call centre (collections) to make arrangements OR I would send
an email (OR BOTH) in order to make payment arrangements.

I was NOT at any stage told that there is a minimum payment due in order for my account NOT to be handed OVER.

Then in January i got a call from ACS saying that my account has been handed over to them for collection on behalf of MrP.
Subsequently my ITC is reflecting a handed over status (Default) and ACS my account is reflecting as 6 months in arrears, as
If I have made no effort to pay, OR did not pay my account as well.

Now on top of everything else I am now being charged monthly fees from ACS, for doing nothing? calling me on behalf of MRP to make arrangements, WHICH I have been doing myself in any case! thinking I am doing the right thing! s

I feel this is really unfair, as from the date I was notified of the arrears amount I have been sticking to the arrangement made either telephonically or
Via email between MrP and myself.
What was the use of making payment arrangements with my creditor( MrP) if my account was going to be handed over in any case and affect my ITC score negatively as well.

This actually just leaves me with a really bad impression of the company itself.

Really disappointed to say the least.

I am not disputing the amount owed to MrP and will be making the necessary payments to settle the a/c and then close it, HOWEVER
I would like for the default status to be removed from my ITC, the payment arrangement that was made between myself and mr Price to remain going forward and the fees billed to my account by ACS to be reversed, because I honestly do not understand why I should be paying an external company for making payments arrangements on my behalf with my creditor as I was doing this myself religiously in any case! - I don't even then understand why you have an internal collection department if the account is handed over even though there is a payment arrangement in place and the customer stuck to the arrangement and did not default on the arrangement either!

REALLY REALLY upset about this whole experience!

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3:25 pm EDT
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Mr Price Group / MRP oak office desk

Good day,

I will hopefully be receiving my third oak office desk from Mr Price online store next week as they had to come and collect the previous two desks because both arrived damaged at my house.

The second desk they delivered clearly shows the woodfiller on the top counter that was used to patch up the damage caused.

This is an absolute disgrace to charge a customer for a product and find that it has had a cheap repair work done to cover up the damage.

Do you guys have no respect in your products or service you deliver.

I will most definitely never support you again, if I wanted a second hand desk I would have gone to a pawn shop and paid a reduced price but to pay a full price for a desk and receive two that are damaged is an absolute disgrace.

See attached photos of the damaged desks straight out of packaging

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4:22 pm EDT
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Mr Price Group / MRP product

Please see attached photos of how my day was ruined by mr price, I need a full refund of my hoody top regardless that I wore it..

In the morning it was a bit chilly so I put on the new top purchased on the 27.03.2018 but later on I decided to take it off and I was a joke around people it had all that white fluffy cotton left on my (identity t. Shirt).. Already in the outside it looked really bad within hours of wearing it..

I want my money back urgently...

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5:50 am EDT

Mr Price Group / MRP account payment

Good afternoon my name is Michelle and I am very very upset with the communication barrier that I have had with the customer care department...I opened a account in December last year and made purchases and then I made a payment In January for my "first instalment" I was then contacted by the call centre and they told me that I didn't have a instalment due for the month of January so they will take that cash and transfer those funds for my February instalment...a month or two later I get messages and calls saying that I skipped a payment...I was so upset really...I spoke to a gentlemen that called me from the call centre and told me that he was going to listen to voice recordings of mine where I was told this information...up to today I didn't get any feedback from them besides sending messages saying that I'm ignoring their calls and messages ...I had it now with Mr price seriously...I hope someone can help me solve this issue because it has now caused me to go into arrears which isn't my fault and now I have to pay double the amount which I refuse to pay...someone needs to get back to me ASAP and giv me a explanation and resolve this issue...I'm tired of this [censor] really...I'm going to take this further and I'm not going to leave it like this.

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12:38 am EDT
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Mr Price Group / MRP order delivery

Hi there,

I hope this mail finds you well.

I placed an order on the 26th March 2018. On your website it does show the timescale of 5-7 working days which is the correct timescale given by the lady who assisted me, Samantha.

However, I raised an alarm because the 7th working day was Friday, 6th April 2018.

Today is the 7th April 2018. And those clothes were bought towards a charity outreach for today. Now as a frequent customer who buys both online and in store, why am I inconvenienced in such a way?

I specifically placed the order then due to your company's continuous good service delivery. I took into consideration the Easter Weekend. But still this has delayed so much (considering this weekend).

The child who is supposed to get this will be disappointed. I feel that your company has failed me dismally this time.

Kind regards,

Faye

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12:33 pm EDT

Mr Price Group / MRP service

So i went to Mr Price sports in Cradlestone Mall to purchase goods from my acc on the 27th April... the lady on the till told me the systems were offline to purchase on acc. Bcoz i needed the goods that i had purchased to wear the next day, i asked the cashier if it wilp b ohk 4 me to purchase these goods using my cheque card n come with a receipt another day to get a cash refund n repurchase the same goods using my acc? N the lady said its fine...
Today i went there n got assisted my Tshego (cashier) who wasn't sure of my request and called Joyce(manager) 4 assistence n clarity on my request. Joyce listened to my request n told me it is not possible for me to return my goods n get refunded in cash n repurchase the exact same goods using my account😠😠. Wen i questioned her the reason why? She gave me attitude n tild me it is not the law.. i have had the Mr Price account for many years n i have never missed any installment on been in any erreas for the whole period I've had the acc n now this Joyce is simply making it my problem that their systems were down ... i explained to Joyce that i hav the card that i used to Purchase as the card no appears on the receipt n its in my name n i hav the receipt i got wen i purchased with the clothes codes on it n she still didn't help me n she gave me an attitude above all that... Cradlestone Mr Price is a disaster and that manager Joyce is very bad n has no empathy on clients... after i had waited for 4 mins for someone to come help me pay my purchases as no 1 was there on the tills to assist... it's really ridiculous ... i want the settlement amount of this account i want to close it with immediate effect bcoz Joyce clearly doesnt know what client service means

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9:33 am EDT

Mr Price Group / MRP online purchase

Imagine how upsetting it is ordering an item online, receiving confirmation thereof and being advised the money was taken off your account only to find out today the order never went through. How is this even possible? I ordered those items due to it being my birthday tomorrow. I am so upset and damn disappointed I refuse to purchase anything online again. I will pay off this damn account and close it.

Thanks for the [censor] service I have ever received from you guys.

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3:05 am EDT

Mr Price Group / MRP staff at fourways mall

I visited MRP Fourways mall yesterday, There was a jersey marked down from R179 to R100. So i took a medium as the one with the marked down price was an XL. I went to the till and explained to the cashier who then said the items were different as the codes were different. but after he looked at them he and another staff agreed they were the same. He then said he would discount it, he called the manager and thats when everything went haywire. She came to the till and spoke to my partner even though i was the customer. After explaining to her she advised that the items are the same but they from different stock so they cannot discount it. How does that make any difference? its the same item and on the same rail? she was totally rude and didnt care, she was abrupt with me and had an attitude. i asked for the regional managers details and wasnt provided with it. Eventually due to the pathetic service i received from her i decided to cancel my account that i have with you for 10 years, She didnt even care she just clicked her tongue and walked away. The guy eventually gave me a form to fill which i did and i waited for him to tell me that everything was done, he also saw me waiting and said nothing, eventually i called him to ask if he was done and he said long time, so i stood there for an extra 10 minutes due to a lack of communication from your staff and a dont care attitude. I am sure there are cameras in your store, please view this. You lost a good customer and i will ensure you lose more all because you appointed staff that dont want to be at your store.

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8:28 am EDT
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Mr Price Group / MRP bad service

On 22 March 2018 I went to Mr Price Home Riverside Mall to buy side lamps, only one was left on display, I asked one of the shop assistant to check for me on the system if there was nothing at the back or another branch. After checking she told me that there had at the back but unfortunately they cannot sell them to me because one of the Shop Assistants have already set them aside for him to buy on pay day. My problem is that, why tell a customer that and why return someone who has the money for someone who is still waiting for pay day to come. My understanding is that I was not even supposed to be given such information. I feel the shop assistant should have just said there were out of stock and never raised my hopes for something that was not possible. I was very disappointed.

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Update by Potso
Apr 03, 2018 8:30 am EDT

On 22 March 2018 I went to Mr Price Home Riverside Mall to buy side lamps, only one was left on display, I asked one of the shop assistant to check for me on the system if there was nothing at the back or another branch. After checking she told me that there had at the back but unfortunately they cannot sell them to me because one of the Shop Assistants have already set them aside for him to buy on pay day. My problem is that, why tell a customer that and why return someone who has the money for someone who is still waiting for pay day to come. My understanding is that I was not even supposed to be given such information. I feel the shop assistant should have just said there were out of stock and never raised my hopes for something that was not possible. I was very disappointed. What kind of service is that?

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1:09 am EDT
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Mr Price Group / MRP mr price not honouring their promotion

Good day. Mr Price East Rand Value in Boksburg advertised a promotion where when you spend R1500 on account you receive a free cell phone. I received an sms to this regards and decided to do just this. I picked up itema from Mr. Price home, Mr Price sport and Mr Price leasure aa they are all in the same store. Getting to the tellwr to check out firstly the teller was not even aware if the promotion. A manager was called over. We were then informed that the promotion is for only mr. Price leasure and that I do not qualify. I was very dissapointed as I showed them the advert at till point also saying " purchase any item on account". I stressed the point that it said any item. I was still declined and left the store after still spending R 1600 on account. I have been a long standing client and feel this was unfair treatment I received. It is false advertisement.

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6:11 am EDT
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Mr Price Group / MRP mr. price cleary park port elizabeth

Good day.I was at Mr.Price Cleary Park today
I wanted to purchase underwear but when I got to that department there was a trolley with a note saying "do not push trolley away" infront of the wall where the bra's was hanging. I was looking for assistance but no staff was visible I was trying to get my size and out of no where a staff member wearing a red and blue check shirt with no name tag or uniform to indicate that she works for Mr.Price came with an disgusting attitude telling me can't I read the note say I must not move the trolley.She did not ask me if I needed help and backchatted me when I ask where the manager was she said the manager was at the till point I can go tobher if I wanted to.I will never go to Mr.Price Cleary park ever again and I'll make sure that all my family, friends and colleagues will no how pathetic the service I received from Sherry at you Cleary park branch.
Mrs.R.Bouwers [protected]
[protected]@gmail. com

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Mr Price Group / MRP In-depth Review

Overview:

Mr Price Group / MRP is a well-established retail company operating in the fashion and homeware industry. With a rich history and extensive background, the company has gained a strong reputation for its quality products and affordable prices.

Product Range:

Mr Price Group / MRP offers a wide range of products, catering to diverse customer needs. From trendy clothing and accessories to stylish homeware items, the company ensures that customers have plenty of options to choose from. The product categories are varied and extensive, ensuring that there is something for everyone.

The quality of the products offered by Mr Price Group / MRP is commendable. Despite the affordability, the company does not compromise on the quality, ensuring that customers receive value for their money.

Pricing:

When it comes to pricing, Mr Price Group / MRP stands out from its competitors. The company offers competitive prices that are often lower than industry standards. Customers can enjoy affordable shopping without compromising on the quality of the products. The value for money provided by Mr Price Group / MRP is exceptional.

Customer Service:

Mr Price Group / MRP prioritizes customer satisfaction and it reflects in their customer service. The customer support team is readily available and responsive, ensuring that customers' queries and concerns are addressed promptly. Contacting customer service is hassle-free, with multiple channels available for communication. The assistance provided to customers is commendable, making the shopping experience more enjoyable.

Online Shopping Experience:

The website of Mr Price Group / MRP is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, allowing customers to quickly locate their desired products. The checkout process is smooth and hassle-free, with multiple payment options available for convenience.

Delivery and Shipping:

Mr Price Group / MRP ensures speedy and reliable delivery of products. Customers can expect their orders to arrive in a timely manner. The packaging is secure, ensuring that products are delivered in excellent condition. The company also provides tracking and updates on the delivery status, keeping customers informed throughout the process.

Returns and Refunds:

The return policy and procedure of Mr Price Group / MRP are customer-friendly. Returning products is easy and hassle-free, ensuring a smooth experience for customers. The company is efficient in processing refunds, ensuring that customers receive their money back in a timely manner.

Customer Satisfaction:

Mr Price Group / MRP has garnered positive feedback and ratings from its customers. Testimonials and reviews from previous customers highlight the satisfaction they have experienced with the company's products and services. The company's commitment to customer satisfaction has resulted in customer loyalty and repeat purchases.

Corporate Social Responsibility:

Mr Price Group / MRP demonstrates a strong commitment to corporate social responsibility. The company actively engages in initiatives and efforts towards sustainability, ensuring that its business practices are ethical and environmentally friendly. Additionally, Mr Price Group / MRP is involved in community support and involvement, making a positive impact beyond its business operations.

Competitor Comparison:

When compared to other businesses in the same industry, Mr Price Group / MRP has several strengths. The company's competitive pricing, wide product range, and commitment to customer satisfaction give it an edge over its competitors. However, there may be areas where competitors excel, and Mr Price Group / MRP can focus on improving in those aspects.

Recommendations:

Overall, Mr Price Group / MRP provides a commendable shopping experience with its quality products, affordable prices, and excellent customer service. To further enhance the customer experience, the company can consider expanding its product range or diversifying into new categories. Additionally, focusing on continuous improvement and addressing any potential areas of concern will help maintain its position as a leading retail company.

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Contact Mr Price Group / MRP customer service

Phone numbers

+27 31 310 8000 +27 31 310 8809 More phone numbers

Website

www.mrpricegroup.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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Is ComplaintsBoard.com associated with Mr Price Group / MRP?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mr Price Group / MRP Customer Service. Initial Mr Price Group / MRP complaints should be directed to their team directly. You can find contact details for Mr Price Group / MRP above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Mr Price Group / MRP. Discuss the issues you have had with Mr Price Group / MRP and work with their customer service team to find a resolution.