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Motorola Rokr E6 / non cooperation from motorola service center

1 India Review updated:

This is iqbal hussain from chennai. I had purchased a motorola rokr e6. its in my friend aneesh name, I have warranty upto this august, there is some board problem in my mobile so I gave my mobile to: redington india ltd,
16 a&b, wellington estate
New no:53 ethiraj salai,
Egmore, chennai-105.
On 17/06/2009 at 16:36:33 time.
My work order no is: eg/mo/09/01996.
But still they dnt give any response its already crossed 1 month & if I call to tht redington they didnt response properly. some times they cut the call also, its create a very bad name to motorola company. plz take my complaint & solve my mobile problem as soon as possible.

Thanking u,


Urs,
S. iqbal hussain.

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Comments

As
  24th of Aug, 2009
0 Votes
Motorola Rokr E6 - Poor service
Motorola
India

Sir

My mobile is made of motorola & it not working, as it is under gurantee, i submited it to service center,
i submitted it on 23rd June 2009 .
they say call us nxt week...and so on...now it is 24th Aug 2009...
after this long 62 days..my mobile is not repaired yet...& i cant get back it...
For this kind of poor service, where it take 2 months to repair a mobile...
i want to make a complain...
pls look into the matter & help me out...

Thanks & Regards
Ashesh Dutta Choudhury
97487677799

Es
  23rd of Jul, 2010
0 Votes

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

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