Milanoo.com — the money you save is not worth the hassle of dealing with such a poor run and dishonest company
I placed an order, which did not contain any custom made items, totaling almost $200 on oct 1st. They stated that the total time for my order to reach me would be 15-17 days. When I had not heard from them by the 19th of oct I emailed them regarding my order status. They stated one item was in the warehouse, and they were working hard to ensure that I would get my order by halloween. Okay I thought, at least they were polite. On the 23nd, my order still had not shipped so I contacted them again. This time I was told that my order would ship in two days if all went well. Things didn't go well, because it's the 26th and they have not shipped my order. I emailed them on the 25th requesting that my order be canceled per their policy which states that if the shipping is delayed on an order they will cancel and issue a refund. Mysteriously, when I requested that my order be canceled per their policy, they stated that they can't because it shipped on the 23td (they same day I contacted them and they said it hadn't). My order status page still shows that my order is being processed and I have not been given a tracking number. When I contacted them via live chat to ask why I haven't been issued a tracking number and why my order still shows its being processed the representative said she didn't know and told me to contact a supervisor (who weren't in at the time) in 12 hours. Basically they are giving me a roundaround so I cannot cancel my order. This is a sham company, stay far away from them. The money you save is not worth the hassle of dealing with such a poor run and dishonest company.
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