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Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:16 pm EDT
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Microsoft fraud and scam

In 2000 we signed up for Microsoft's bCentral banner ad exchange program. The banner exchange program was na ad exchange where for every 2 Microsoft banner ads that displayed on our websites, Microsoft agreed to give us 1 banner ad on their websites. When we signed up the terms of the program stated that banner adds accrued never expired. In June 2007, Microsoft unilaterally discontinued the banner exchange program and wiped out all of our banner ad credits with notice or warning. We had accumulated over 8 million valued at over $10, 000 based on Microsoft's valuation. After complaining to Microsoft the maximum offer they made was to give us a $250 ad credit at Microsoft's ad center. Thanks a lot Microsoft! We earned these credits and Microsoft should make good on them. How can Microsoft act like a fly by night company? We ask that Microsoft do the right thing and make good on these credits.

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5:17 pm EDT
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Microsoft lottery scam

Fake lottery winner notification from is a scam dont send your info, asks for name, address, telephone, occupation, age.
Dont give your info.

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6:12 am EDT
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Microsoft fake or not fake

Attention: valina joaquim fernandes,

Stop order of cheque and parcel delivery to block no. bldg no.48, 6th flr, r. no 29, yousif al badar street
Salmiya kuwait. a. gulf

It has come to our notice that you have refused to come up with the required certfication fee which we expect that you would have paid through to us immediately we sent you the notification of stopping your delivery to your country, you are not allowed to send us mails without agreeing to pay the required fee, you are thereby requested at once to find means in raising the required funds as it would do you no good if you do not come up with the required certfication fee.

We do not open parcel meant for others and we cannot release the said parcel for delivery until you pay the required fee and the said fee is needed within the next four (4) days or else you would be hunted down, with all understanding that you helped in money laundary and anti-terrorist attack which the british government are suffering right now.

You are adviced by this office to come up with this fee immediately as it would not help you in any way, if you do not raise the said funds to us. we await a positive response immedaitely.

A copy of this message will be forwarded to the delivery department (speed link courier services london).

Yours faithfully,

Dr. alan knowles

Dea/tax department,

British inland revenue department

London, united kingdom.

Microsoft & windows explorer award team.
30 john islip street, london,
Sw1p 4qp, united kingdom.

Dear valina joaquim fernandes

On behalf of the screening committee of the microsoft & windows explorer award team, I wish to formally announce to you that you have successfully passed the email screening and verification test and clarification from our payment office. all necessary documents that will facilitate the clearance of your cheque of ₤450, 000.00 (four hundred and fifty thousand great british pounds sterling) in your name has been processed and sealed.

Your batch number (mol46/398/d15on) has been sent to a courier company (speed link courier services). you are required to contact the dispatch department of speed link courier services with immediate effect so as to speed up the delivery of your winnings via email or call with the following details.

Just wanted to know if these mails are true or false, if it is true I would do the payment as they requested, but can u please find out for me if this company exist and this person and the co. is not fake

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7:46 pm EDT
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Microsoft charges on my card

I bought xbox live for my step son last year for christmas! Bought him one year for xbox live! Well in may I got a charge on my credit card for $6.50. Then in june I got two charges one $6.50 & 12.50. And for July I got three charges $6.25 twice & one for $12.50.
And then when I call them they wont tell me what the charges are for.

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3:15 pm EDT
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Microsoft email

I received this email and was wondering if this is a scam as I have emailed my details not thinking correctly. My contact address is [protected]@hotmail.com

Microsoft Promotion Award Team
Dr.Helen Gibson
Stamford New Road,
Altrincham Cheshire
WA14 1EP
London
United Kingdom.

Dear Esteemed Winner,

On behalf of the screening committee of the Microsoft Lottery Promotions, I wish to formally announce to you that you have successfully passed the Email screening and Verification test and clarification from our payment Office. All necessary documents that will facilitate the clearance of your Cheque Of £450, 000.00 (Four Hundred and Fifty Thousand Great British Pounds Sterling) in your name has been processed and sealed in Your Winning parcel which contains the following documents:

1. WINNING CHEQUE VALUED £450.000.00 (Four Hundred and Fifty Thousand Great British Pounds Sterling)

2. WINNING CERTIFICATE FROM THE MICROSOFT PROMOTIONS AWARD.

3. CLEAR SOURCE OF FUNDS CERTIFICATES (C.S.F.C.)

4. CERTIFICATES OF ORIGIN OF FUNDS (C.O.F.)

These documents has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until its been delivered to you.

Your parcel with Identification Number {GLDEN/0988} has been sent to A Courier Company (GOLDEN EXPRESS COURIER DELIVERY SERVICE) you are required to Contact the Dispatch Department of {Golden Express Courier Delivery Service} with IMMEDIATE EFFECT SO AS TO SPEED UP THE DELIVERY OF YOUR WINNINGS via email or call with the following details.

Mr.Nicholas Parker
{Managing Director/Dispatch Officer}.
Email: [protected]@live.co.uk
Phone Contact: TEL: +[protected]

Please Send Your Details to Golden Express Courier Delivery Services Ltd For Delivery.
Full Name:
Occupation:
Sex:
Country:
Age:
Marital Status:
Next Of Kin:
Residential Address:
Phone/Fax Number:

It is imperative that your Quote your Parcel Identification Number in your mail to Golden Express Courier Delivery Services Ltd for Easy Identification of your Parcel In their Company, which is {GLDEN/0988}. You are advised to keep every thing and your winning numbers/tickets confidential to avoid double claiming of your Fund. You are also advised not to broadcast your winnings in Public; you are to keep you winnings to your self until the Courier Delivery Service has Arrived Your Country.

NOTE: This office will not be responsible for any outstanding fees. Services rendered by the Courier Company are to be paid by you and not the lottery board, for the fact that the lottery organizers didn't make any provision for any upcoming expenses, regarding delivery of parcel or any such.

It is imperative that you quote your Parcel Identification Number in your mail to {Golden Express Courier Delivery Service} for Easy Identification of your Parcel In Their Company.

I will require a Concise Update as soon as you are in contact with the Courier Company.

Congratulations once more.

Regards,
******************************************************************
Foreign Transfer Manager
Sir Richard Rovers
Microsoft Corporation Company
Phone Contact: TEL: +[protected]
TEL: +[protected]
Email: sirrichardrovers.[protected]@windowslive.com
******************************************************************

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10:17 am EDT
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Microsoft remove charge from my credit card

Hello

My name is Florian Kunke, I will like to cancel the charge off my credit card. The charges are Microsoft Games billms.net wa. Remove the charges and stop any future charges.. Please email me to confirm the cancelation, email- [protected]@yahoo.com

Thanks

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6:56 pm EDT
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Microsoft bugs

Beware of the new download pop-up for Internet Explorer 8. Once you download it to your computer, the pop-ups begin. Even our pop up blocker gets bypassed. With all the money Microsoft has, you would think they would work the bugs out of their products before they put them on the market.

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steve geiger
Kamiah, US
Aug 06, 2009 3:39 pm EDT

Internet Exploer 8 is Crap. Microsoft knows it. They're sabataging the PC's in use forcing futuer upgrade's to Windows 7. I run 4 computors in my business. All future upgrades WILL BE MACS! I will never ever buy anything EVER with the microsoft logo on it. Gates can kiss my ###!

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bobtheman
, US
Jul 21, 2009 9:35 pm EDT

LOL! Windows is nothing but security holes and bugs. Next time buy a Mac.

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4:29 pm EDT
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Microsoft unauthorized withdrawls

This company keeps withdrawing money from my checking acct. every month and I dont know how to stop it, I dont even know what its from

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Angel123456
Folkestone, GB
Nov 24, 2010 3:36 pm EST

I have the same problem, they [romosed to lock down my 9 year old son's account so he couldn't buy anything on my debit card and it continues, over £200 worth so far and they are crap at dealing with it, I've got my bank involved now...AND am cancelling all subscriptions to anything to do with Microsoft - Bill Gates where the bloody hell are you?

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7:32 am EDT
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Microsoft laser burn

I bought the game 'chronicles of riddick', after playing on the game a few times and i have now got a laser burn not around the disc but across it! the game will now not play at all! and after paying £40 for this game, i took it back to the shop where i purchased the game and theres nothing they can do, and microsoft customer service is a waste of time as you get passed to different people and nothing gets done, i would like to know if anyone can suggest anything else, as i dont want to buy another game and the same thing happen again. [protected]@hotmail.com

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xboxlazer
Fort Richardson, US
Jan 13, 2010 1:53 pm EST

I accidentally had the laser burn! The laser burned my hand and I needed a doctor. I am was needing help and played it but the box rumbled and scared my poodle :(

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5:09 am EDT
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Microsoft service

On the 24th of May I was informed that my I no longer had access to my Hotmail account as I had violated the Terms of Use - please...I wouldn't evenknow how! I was instructed to click on an online link and complete the form and the matter will be investigated. Small problem - there is no such link! When you then go directly to the Windows Live help page you are instructed to send an error message to [protected]@hotmail.com and the abuse team will deal with the matter. 24 hours later you receive a very nice automated reply and that's it... Nothing happens. When I enquired again I was told a)there is a backlog, I should wait and b)I should send another error message to the abuse team. This has now been going on for 6 weeks. I have no access to my e-mail. IT seems to also be a problem for a lot of other hotmail users as some have been waiting for 6 months. I mean really - we use these e-mail accounts for work. Some people have already lost a lot of money, clients etc. And still Microsoft is not providing any service. Does a company the size of Microsoft honestly not have the manpower to sort out matters that are this serious. Perhaps they should stop adding fnacy little nice thingies to the msn homepage and concentrate on providing us with some basic service.

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joy14
, GB
Aug 15, 2016 5:32 am EDT

Since 2010 when hotmail locked me out of my main email account they have charged 14.99 pounds EVERY YEAR. It is despicable they lock people out of their own email accounts but scandalous that they then continue to charge 90pounds for this "service".

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Dhirajlal Soneji
, US
Dec 27, 2015 12:40 pm EST

I came here in USA for little period about six month. I could not open my Hotmail account. Several times answered the the question and given answer..Only embarrassing to get it again. .Better to close it for ever.
My account id dt_soneji@hotmail.com
I came here on 21st of this month and tried every several time to open. Never receiver seven digit code on my yahoo mail address.
I do not want Microsoft hotmail account.
Please close

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lmhellber
, US
Sep 27, 2012 11:53 pm EDT

I have had my hot mail account for many years and enjoyed it til now.Now when I sign into it is trying to force me into changing my password. If I wanted to change my password I would but its not giving me the option its just telling to. Now day's I'm just getting tired of being told what to do. After all as an adult should I not be able to make that decision for myself ! I very frustrated with this situation.

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Joemma
Hove, GB
Sep 06, 2011 6:17 pm EDT

Almost the exact same thing has happened to me - It has now been one and a half years and they are still debiting my account for use of their "service" it's appauling. They make you fill out forms then forget all about you but ensure they get paid for the priviledge!

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frankjm
Lismore, AU
Feb 13, 2011 9:30 am EST
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Why do I get emails that arnt even addressed to me, this is a real odd, and kind of disturbing, if I'm getting emails that are not mine then I can think that maybe my emails may not be getting to me.
The emails don't even have my name, they have totally a different name(To frankjesali@hotmail.com) thats not me, maybe someone has found a way to screw with the email system.

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TC Zalcman
Los Angeles, US
Jan 25, 2011 6:52 pm EST
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HELP!
I just a a call from a friend and a former colleague at the US Department of Justice informing me that someone had used my hot mail address to send out spam mails to my friends. My friends would be happy to provide you with detail information if you wish. Please advise as to how to take care of this problem. Thank you.
TZalcman
tzalcman@hotmail.com

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CiaoVista
Chicago, US
Oct 24, 2010 9:59 pm EDT
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My wife’s hotmail account was hijacked several days ago. If you expect Microsoft to help get your hijacked hotmail account back via their Recovery Center, you are wasting your time. My advice is to dump your hotmail account. I gave M$ everything piece of information I have that might help recover the account to no avail. I even offered to use my credit card to purchase the paid version of hotmail for MY hotmail account to prove who I am. I told them that I am an MSDN subscriber and even sent them an email from my work email address, and much more, but M$ would not help me. I bet if I was Bill Gates, I would get the account back. In summary, M$ service sucks.

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8:39 am EDT
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Microsoft red ring

My xbox got the red rings about a year after purchase. I took out the extra warranty so I was able to return it to them without paying but they sent me back a refurbished unit which wouldn't turn on at all. Well to make a long story short, I've sent back 4 Xboxes in 1 yr. Each time they sent me a refurbished one and the red ring came back within days. I called and supposedly spoke to a supervisor and told her I do not want refurbished units anymore and to send me a new one. She said they can't send me a new one until I returned the unit over 4x. Well, the 4th unit did not work and now they will not replace it.

Bill Gates should be made aware that this is a piece of crap. If you want to send a petition, count me in!

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frunkus
Rochester, US
Jul 30, 2009 9:36 am EDT

Red ring for me too. after alot of online research best i can tell, microsoft knowingly put out millions of units they knew to have faulty and shoddy soldering and with a heat cooling system they knew to be inadequate - in order to beat sony and nintendo to market with the 1st second-gen console. then they refused to acknowledge it until they got so many complaints and so much bad press that they had to admit there is a problem and begrudgingly fix the units. they do seem to like to drag their feet about the fixing and there are many additional complaints about their techs doing poor work and the units just breaking again. microsoft really does ruin everything they touch. between my 360 and windows vista bill gates has made my technology life rather miserable the past couple of years.

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5:58 pm EDT
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Microsoft cannot get them to cancel!

This is the scam of all scams done by, you said it; MICROSOFT.
They get these kids to create "gamer tags"...of which, often many are created.
So, not only do you see the fee for 1 account on your credit card...you see several.

So, the kids DELETE their profile, removing the credit card information. But, SURPRISE...you still get billed.
You have TO CALL them and do it over the phone. The problem with this is that you get a representative in INDIA who barely speaks ENGLISH. They ask you about 10 questions...and if you are unable to get one of them right, THERE IS NOTHING THEY CAN DO. My son created an account ages ago, has been trying to cancel it for months. Finally, today, I had had enough and got on the phone. I don't know his gamer-tag (he forgets it), I don't even know what phone number he provided. We have had several cel phone numbers since he got the account. So, answering the following questions isn't enough: VISA NUMBER, VISA CARD HOLDER NAME, BILLING ADDRESS - hmm, sounds like it should be enough to me. So, the representative in INDIA told me that the only thing left to do was to call VISA and have them stop the payments from their end. That is absolutely ridiculous. Come on MICROSOFT. Get your act together. Hire some North Americans (yes, this is a recession) and figure this out. I am sure that I am not the only parent out there with this issue. (I have had 4 accounts being billed to my credit cards...)
I support Microsoft in many ways. I have paid them a lot of money in the past - I own a private school with 40 windows licenses...microsoft office licenses...and now, this? They won't stop a $10.16 recurring charge on my credit card? COME ON!

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Update by Frustrated with microsoft
Jun 19, 2009 6:00 pm EDT

OH, and forgot to mention. Did a 3 way call with the call centre rep in india and VISA...and the microsoft representative hung up on us!
KUDOS MICROSOFT! You have hired the best of the best!

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sarah McAloon
Madrid, US
Apr 13, 2012 8:07 am EDT
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My credit card always has double xbox live charges. How do I stop this?

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Geeskie
Los Angeles, US
Oct 14, 2010 1:36 am EDT

Recurring charges without concent!

VetoForBRs
VetoForBRs
Minneapolis, US
Aug 09, 2011 10:34 pm EDT

Actually the Microsoft call center is in South Carolina I'm pretty sure... And I've never talked to anyone that was from India.

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buckterry
Birmingham, US
Jul 17, 2011 2:19 am EDT

After becoming increasingly frustrated with Microsoft, wife googled "complaints with microsoft" and found this site. She read the above post and all I could say is "Did I write that?" MS puts up roadblock after roadblock to prevent cancellations and will not refund you any money even though they are fraudulently charging my minor child's cubit card. Hopefully my bank will support me through the dispute process but . . . . . it's MicroSoft! I will report to BBB as other posters recommend.

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Kathy280202020
, US
Jan 31, 2011 2:44 am EST

I had similar problems with billing. We signed up for one year and got charged for a renewal the following year. I called to cancel this since I didn't agree to renewals and get a refund and they told me I had to cancel within 30 days of the "renewal date" to get a refund. The problem is Microsoft didn't bill my credit card for 25 days after the "renewal date" so I didn't see the charge until after the 30 days. Now I am working with my credit card company to stop the payments to Microsoft.

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Allan22
Dallas, US
Oct 14, 2010 9:24 am EDT

you mean consent? read the fine print and learn to spell.

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max winkler
Englewood, US
Sep 01, 2010 5:36 pm EDT

To sign up for the X-Box Live account was SUPER-Simple and easy. When I decided to cancel out;
phone line waits were up to 15 minutes WITH NO RESPONSE.
Attempts to contact per web-site ALWAYS forwarded to the gamer web-site where options were for ADDING more games and increase billing.
Angry e-mails got response of "please be patient with our phone representatives". Subsequent calls got no results. the 15 minute wait was on one of these later calls. Tried the long-distance # instead of the 800 #- EXACT SAME RESULTS.
Next step will be to get my credit card to block further billing. This will likely require a fee!?!?!

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JB1000
East Bernard, US
Sep 15, 2009 12:20 am EDT

Microsoft sucks. If you want to sign up for Xbox, it is like falling out of bed. So easy! But when you want to cancel your subscription--good luck. You cancel and then the charges start up again, sometime months later. I don't know that MS has set it up to defaud, but in effect it does that. To get the account canceled and the credit card info removed from their system, you have to speak with 4 layers of people. If you have multiple gamer tags, it gets worse, like the guy said above. I finally called Discover to cancel my credit card (solely to get rid of the MS charges) and the Discover card rep talked me into doing a 3-way call with him. It wasn't any better, but having him on the line gave me some moral support to put up with all the scripted help. My son is forbidden from ever using a credit card for any Microsoft service again.

My experience exactly mirrors the experience of the guy from Canada above. Exactly. 4 gamer tags, not knowing the answer to one or two of the 10 questions, months trying to get it resolved, etc. etc. When I get my next charge, I am calling the BBB as well.

They wouldn't even cancel the credit card today because I had a charge that was scheduled to be billed in 5 days from now to the credit card. It was 2 days past the official cancellation notification date. I told them that they should give me the 2 days for free because I had not used the account for months and had spent months trying to get this resolved. The rep said he would if he could, but he has no authority to do that.

I have numerous businesses as well--probably 20 microsoft windows licenses, MS Exchange, Small Business Server, MS Office, Project, etc. My view of MS has seriously dimmed. I'll go check out OpenOffice and Firefox for a start at some MS alternatives.

My advice: if you have to sign up for Xbox live, do it with a prepaid card. Do not give them your credit card. -jb

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XBoxcssucks
Huntington, US
Jul 24, 2009 12:05 pm EDT
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We fought with their Customer Service for over 3 months. We had a 12 + 1 month subscription and they kept charging the credit card on the account instead. Every month the promised to remove the credit card and it wouldn't happen again.

Finally, we submitted a BBB complaint.. it was fixed in 48 hours! The American CS rep that fixed it acknowledged that the regular CS don't even have the tools to handle those type of situations. However, they also refused to put us in contact with anyone that did. A BBB complaint is the only way to go.

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9:21 pm EDT
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Microsoft no freedom of speech on xbox live

After posting somewhat of a complaint about Microsoft's inability to make halfway decent, quality products in my bio on my xbox live account, I've recently received a notice saying that my account is being suspended. My complaint was not harmful to anyone in anyway, it was basically stating the fact that their products are garbage and their warranty is even worse. I bought a microsoft wireless headset for my xbox 360 and after only a few months of use, the battery in the unit stopped receiving a charge. I called to see if maybe I could get a replacement or if I could mail them my unit and them fix it for free...No of course it couldn't be that simple. I was told that their is only a three month warranty on their wireless headsets, and the man, who also could not speak English very well at all, kept saying that their was nothing he could do, and that I needed to pay out of pocket my own money for another unit. Reluctantly I went out and bought another 60$ wireless headset. Not exactly cheap for a piece of garbage unit that would break on me 5 months later. Of course, it being 5 months after, the warranty was already expired. I call back again, and was greeted with another non proper English speaking representative. I guess Microsoft being a billion dollar company can't afford people over in the United States for customer service, they have to save money and have help service lines over in foreign country's so they can save a few dollars. Obviously they need to being only a billion dollar company. But yes, the man repeated the same thing the man from the previous issue said. "I cannot help you sir, you'll have to buy another wireless headset." No, you read correctly, I was supposed to buy another wireless headset after the first two stopped receiving a battery charge. Basically, I wasn't going to buy another headset. After coming to the conclusion that I'd never have another wireless headset, due to the fact that they are made poorly, I decided to let my fellow xbox live acquaintances aware of such a product. I basically stated the issue in fewer sentences and I thought it was perfectly fine to voice my experiences from their company. But forgetting that Microsoft and xbox live are their own fascist countries now, I also forgot that my freedom of speech was taken away as well. They sent me an email stating that people had complained about my bio (my bio stated all of the facts about their faulty product), which is an absolute lie. I am one hundred percent sure, that no one was insulted or hurt emotionally in any way to what was said in my bio. The fact that they did this was because they didn't want the truth about their crappy product being visual to the public. I said nothing, racial, said nothing slanderous of any kind or anything untrue. It was all the truth. Being a loyal customer for so long and being a member of xbox live since the beginning, I am truly infuriated after being suspended from a service I pay for. I also have an account in FFXI online, which is 14.99$ a month and a Netflix account that is 8.99$ a month which are now both inaccessible. Here is the email I received from them...The thank you at the end is a pathetic attempt at humor I might add.

Xbox LIVE

Notification of Temporary Suspension: Inappropriate content in your profile

[ DO NOT REPLY to this email address. It is not monitored. ]

This email is to notify you that your Xbox LIVE account privileges have been suspended due to inappropriate content in the profile for your gamertag. The inappropriate content was discovered in the Motto, Bio, Location, Name and/or Personal Picture.

Your profile was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding this content and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because this content is in violation, the LIVE Enforcement Team has deleted the content and issued a temporary suspension.

You have been sent a message in the Xbox LIVE Dashboard notifying you when your suspension will end. During this suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will be automatically reinstated at the end of your suspension period.

Customer Support is not able to modify or provide any further details about your suspension. Additionally, the duration of your suspension is subject to change without prior notice by the LIVE Enforcement Team if we discover additional evidence of violations.

Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service. Your failure to abide by the Code of Conduct in the future may result in, among other things, longer suspension periods or cancellation of your account.

You can view the Xbox LIVE Code of Conduct from the Xbox LIVE Dashboard under Xbox LIVE Policies in Account Management, or by visiting http://www.xbox.com/live/codeofconduct.htm.You can view the Xbox LIVE Terms of Use by visiting http://www.xbox.com/live/termsofuse.htm.

Note: if you are not a user of Xbox LIVE, this suspension may have been enacted due to your activity in the Zune Social. You can view the Zune Social Code of Conduct by visiting http://www.zune.net/legal/codeOfConduct.htm. You can view the Zune Social Terms of Service by visiting http://www.zune.net/legal/termsofservice.htm.

Thank you,

LIVE Enforcement Team

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Destroyxbox
, US
May 24, 2019 10:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hmm. Regardless of your "policy " or "terms" you cannot bend laws to benefit these underage fetuses to make it a "fun" experience. The law IS regardless of what you say. And as soon as i find a way. If i could ill sue you invasion of privacy, false bans on a game that i spend a lot of money on. On a system that i have many apps and $$$ on. You cant hold my entire account over one little [censored]get on mommys xbox over 1 game. If u banned me from that specific game sure id understand but removing my rights to something i pay for? On a GAME THATS NOT RATED E FOR EVERYONE?!?! [censored] you microsoft [censored] [censored] thats why everyone rather by ps.

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fuffo fuffino
, US
Nov 17, 2017 9:12 am EST

i agree on xbox live there is no freedom of speech. i also got banned for the same reason

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Christopher Dominik
, US
Sep 07, 2017 8:48 pm EDT

I agree i just got banned today right now in fact due to fairly killing everyone on halo reach i think the people of america and anywhere else should uprise against this premature basically nazi corparation they are abusing there power as a gaming company and should be punished for this [censored].. they WILL LOSE everyone in the community if they do NOT STOP at once

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Niko Susnjara
, US
Dec 09, 2015 6:36 pm EST

Yeah this Microsoft "enforcement team" can all go to hell. if I want to tell someone to f. off I have the the motherfing right to do so.

Your comment contains following words, that are forbidden to use on ComplaintsBoard.com: f***

What is this nazi Germany all of a sudden man Jesus Christ

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Rememberlogic?
Redmond, US
Mar 08, 2011 11:49 am EST
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3/8/2011 4am. Still says Im suspended until 3/8/2011.

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Rememberlogic?
Redmond, US
Mar 08, 2011 10:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

I fully agree. This is an invasion of our right to free speech. How is this allowed? I too was suspended for using language they deemed inappropriate. My motto said "3D TV is Gay". My opinion. Not the most positive of statements, I admit. But last I knew, I was still an American and I have the right to say whatever I want. I have 3 big issues with this. 1. FREEDOM OF SPEECH. 2. You have to physically search out and choose to view a users profile. That's like searching for porn on the internet and then getting offended when you find it. That's just stupid. If you enter text into a field and they don't allow it, why does it even allow you to post it? Shouldn't it say "text not allowed" or something along those lines? Suspending a paying customer? 3. Does Microsoft have so much money, they can just turn away paying customers? I mean really, I've spent 100's of dollars as a member of Xbox Live. On top of those reasons, I too have a Netflix account, which I cannot access now. Also, coincidentally, all my problems started with the Xbox Live rewards program. The rewards program for those that don't know, is a program that offers MS points for completing certain requirements . MS points are essentially money in digital form. Certain rewards incentives are, renewing you Xbox Live Gold account earns 200 points. Joining and using Netflix for the first time earns you 100 points. This is what I did. Joined Netflix. No 100 points? So I sent the Xbox Live rewards folks an email asking why. The first 2 responses where the generic auto responses they send to anyone who has an inquiry. After responding to those with the same question, I received an email from them stating that their records showed that I had already used Netflix in the past, so I didn't count as a new user. Thereby not qualifying for the 100 points. Well, I never had, used or even seen Netflix before. This was my first time using Netflix. I relayed this in an email response to Xbox Live and they said they would look into it. Weeks later, after I had completely forgotten about the issue, Xbox folks responded with the same "our records indicate you have used Netflix before". By this time, I had completely lost all interest and had done some more reading and interacting with the rewards site and decided it was more of an advertisement to prepay for more Xbox Live Gold account. This is the email I sent in return, " hey guys,
I honestly don't remember ever having used or downloaded anything with Netflix before. If I had downloaded the application before, would I have had to download it again? Either way I really don't care any more. I really don't think the rewards program is really worth all the time and effort it takes to get the little rewards offered. I feel it's more just an advertisement to sign up and prepay for more Xbox gold, which I will do but only when I'm ready.
Thanks for taking the time though to try to figure it out.". Oddly enough, the very next morning when I turned on my Xbox, the same as I have done for more than 2 years, suddenly my gamertag was in violation and needed to be changed. Since then my gamertag has been deemed in violation 2 times. Yet when I'm forced to change it, if I type in the same thing with a different spelling, it's already in use? Now my account was suspended for my motto, "3D TV is Gay". The email Xbox sent me looks pretty much exactly the same as the others posted, with the exception that mine specifically stated my motto was the offense. I opened the email at about 10 in the morning on march 7th 2011. It stated "you have been suspended from Xbox Live. You will not be able to sign in to Xbox Live until 3/8/2011. Email with more information has been sent to the Windows Live ID email address for this account".
The problem is, as you can see if you read the email Xbox Live sent informing me of the suspension, (mines the same as the others posted) it states that the info regarding the suspension was sent to my xbox message box. Also it says they have the right to extend the suspension at their discretion without notice. So, of course I turned on my xbox at midnight (pacific time) only to see the message "You have been suspended from Xbox Live. You will not be able to sign in to Xbox Live until 3/8/2011. Email with more information has been sent to the Windows Live ID email address for this account". Same thing happened at 1am and at 2am. Its now 2:30am and I'm just waiting until 3am to try again. I just feel this is a flagrant violation of my freedom of speech. I know as a nobody there is nothing I can do about it. I just hope this will help to inform people reading this that Microsoft and Xbox don't support free speech. And I can only hope that this is not a sign of things to come and that corporations not be allowed to get away with this kind of freedom oppression.

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circlepit420
Akron, US
Aug 02, 2010 11:27 pm EDT

i got suspended for 3 days for my motto saying "screw rage quitters". really? all i am saying is that i dont want to play with someone who is going to quit early on me just because they are losing a match, is that so wrong? i agree, no freedom of speech what so ever.. something should be done about this because it is violating our rights as american citizens. you are right, a service WE pay for. WE are putting money in these [censored]bag's pockets just to get the shaft..sounds like [censor] to me..anyone else?!

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Not_Impressed
Birmingham, GB
Jun 21, 2009 2:52 pm EDT

I got suspended on the same day with the exact same email and reason.
I have a pic of my profile pre ban that proves I was in no violations.

Here is what it said:

Motto: Royale with Cheese
Name: Scott
Location: England
Bio: As in biogenesis?

This is the third time I've been banned for the exact same thing within six months. I phoned the helpline, and the staff said this:

"The system is automated, which means if a group of players decide they don't like you after playing you in a match or whatever, they can all file the same complaint against you and you will recieve a ban, it's just how it goes, we can do nothing about it. I suggest changing your gamertag."

I was of course in disbelief after hearing this. This is basically cyberbullying in my eyes.

Here's the email from their automated system:

Xbox LIVE

Notification of Temporary Suspension: Inappropriate content in your profile

[ DO NOT REPLY to this email address. It is not monitored. ]

This email is to notify you that your Xbox LIVE account privileges have been suspended due to inappropriate content in the profile for your gamertag. The inappropriate content was discovered in the Motto, Bio, Location, Name and/or Personal Picture.

Your profile was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding this content and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because this content is in violation, the LIVE Enforcement Team has deleted the content and issued a temporary suspension.

You have been sent a message in the Xbox LIVE Dashboard notifying you when your suspension will end. During this suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will be automatically reinstated at the end of your suspension period.

Customer Support is not able to modify or provide any further details about your suspension. Additionally, the duration of your suspension is subject to change without prior notice by the LIVE Enforcement Team if we discover additional evidence of violations.

Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service. Your failure to abide by the Code of Conduct in the future may result in, among other things, longer suspension periods or cancellation of your account.

You can view the Xbox LIVE Code of Conduct from the Xbox LIVE Dashboard under Xbox LIVE Policies in Account Management, or by visiting http://www.xbox.com/live/codeofconduct.htm.You can view the Xbox LIVE Terms of Use by visiting http://www.xbox.com/live/termsofuse.htm.

Note: if you are not a user of Xbox LIVE, this suspension may have been enacted due to your activity in the Zune Social. You can view the Zune Social Code of Conduct by visiting http://www.zune.net/legal/codeOfConduct.htm. You can view the Zune Social Terms of Service by visiting http://www.zune.net/legal/termsofservice.htm.

Thank you,

LIVE Enforcement Team

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Microsoft bad performance

I recently downloaded Internet Explorer 8, thinking that everything would be fine. I was mistaken. Since I started using the browser, I have had problems getting to a large number of websites. Everytime I go to one of them, An error message pops up and tells me that it needs to shut down. The browsing speed has slowed to roughly half of what I normally had. I have had the misfortune of having my IP address erased three times. Why can't the pin-heads at Microsoft work ALL of the bugs out of something BEFORE they put it into circulation. If you haven't had the pleasure of trying to use this browser, my advice is to avoid it like the plague. The worst part is that there isn't any way to really send a complaint directly to Microsoft. A pox on Bill Gates.

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Completely totally frustrated
Rancho Cordova, US
Oct 16, 2009 9:42 pm EDT

I agree 1000000000000000000000000%. IE8 is a crap. DO NOT UNDER ANY CIRCUMSTANCE DOWNLOAD IE8. After spending two days with a tech trying to fix all the problems that popped up after installing the 'latest greatest' crappy software that the idiots at MS put out I finally gave up, deleted all traces of IE8 from my system, and installed Firefox. I will NEVER NEVER NEVER EVER download another upgrade from MS. I will NEVER buy another computer that uses MS software. The next time I upgrade I'm switching to Apple.

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Microsoft scam

From the desk of the microsoft
Coordinator {microsoft global e-mail lottery}
International prize award department
London, nw10, england, united kingdom
File ref:hl/8121/31/11/mics
Batch: mc44/707/3pdh /eu  
                                                  

                                                official winning notification:

Dear internet user,
 
It is obvious that this notification will come to you as a surprise but please find time to read it carefully as we congratulate you over your success in the following official publication of results of the e-mail electronic online sweepstakes organized by microsoft, in conjunction with the foundation for the promotion of software products, (f. p. s.) held on the 8th of june 2009, in united kingdom.
 
Wherein your electronic email address emerged as one of the online
Winning emails in the 1st category and therefore attracted a cash award of gbp£500, 000.00 (five hundred thousand great british pounds only) which your file falls in our south african claim office in johannesburg
 
Our winners are arranged into four categories with different winning prizes accordingly in each category. they are arranged in this format below:
 
Category      no. of winners          winning prizes
  1st.              2             gbp£500, 000.00 each
  2nd.              8             gbp£120, 000.00  each
  3rd.             13             gbp£110, 000.00  each
  4th.             27             gbp£100, 000.00  each
 
We write to officially notify you of this award and to advise you to contact the processing office immediately upon receipt of this message for more information concerning the verification, processing and eventual payment of the above prize to you.
 
It is important to note that your award information was released with the following particulars attached to it.
(1) award numbers: nl 62/7811
(2) email ticket numbers: nl901/33/65
(3) batch numbers: mc44/707/3pdh /eu
(4) the file reference numbers: hl/8121/31/11/mics
{5} serial numbers:mcst/030/nl0981
 
For verification purpose be sure to include:
(1) your mailing address.
(2) your tel/fax numbers.
(3) your nationality/country.
{4}your full names
 
To file for your claim, please contact your validating officer for validation of your winning within twenty-nine working days of this winning notification. winnings that are not validated within twenty-nine working days of winning notification are termed void and invalid. you are required to mention the above particulars
Of your award in every correspondence to enable the agent in south africa validate your winning
Contact:
*
Foreign transfer manager
Name mr. frank david
Microsoft security department (rsa)
Tel:[protected]
E-mail: [protected]@gala.net
E-mail: [protected]@msn.com
*
The microsoft internet e-mail lottery awards is sponsored by our
Ceo/chairman, bill gates: and a consortium of software promotion companies. the intel group, toshiba, dell computers and other international companies. the microsoft internet e-mail draw is held periodically and is organized to encourage the use of the internet and promote computer literacy worldwide.
 
Once again on behalf of all our staff,
 
Congratulations!
 
Yours faithfully,
 
Dr. kevin murphy.
Microsoft e-mail lottery promotion coordinator.

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dendemugove
, ZA
Aug 30, 2012 8:47 am EDT

but now these guys they ask money from me, R2, 100, is that not a scam?

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om pal
, IN
Nov 15, 2009 9:31 am EST

From the Desk of: Mr. Cedric Martins
Foreign Transfer Manager & Notary Public
1806 Crescent Housing Complex
114 Rivonia Road, Sandton City
Johannesburg 1895,
Telephone: +[protected]
Postal Adress: P.O.Box 48651
Johannesburg, Republic of South Africa.
... ... ...

Attention: Om Prakash Pal

Congratulations once again for being one of the lucky Winners of the Microsoft Sweepstake Award Lottery Promotion held in London in which your email address won you the sum of US$1, 000, 000.00 (One Million United States Dollars) with the Award Numbers: NL 62/7811, Email Ticket Numbers: NL901/33/65, Serial Numbers: McST/030/NL0981 and File Reference Numbers: HL/8121/31/11/MICS of which your name and E-mail address has been confirmed from our Data Processing Unit as a lucky winner of the sum of One Million United States Dollars in the 1st Category of the Microsoft Computer Ballot System.

You are required by Microsoft Foreign Processing and Transfer Manager (Mr. Cedric Martins) to fill the Award Lottery Claim Form with all the necessary information, which our Agency requires from you for a hitch free transfer of your Lottery Prize Fund into any of your choice or nominated bank account in your country.

However, you may not be required to come to South Africa for you to claim your lottery prize rather our Agency have the responsibility of processing your Award Lottery Prize for onward transfer into any of your choice bank account in your country after you must have fill the Award Lottery Claim Form and return it back to our Agency through attachment file to enable our Data Processing Department to commence with the processing of your Prize Fund (US$1, 000, 000. 00) for transfer into your choice bank account. It will take about five working days for our Agency to process and transfer your Lottery Prize Fund into any of your choice bank account immediately you fill and return back to our Agency your Award Lottery Claim Form.

You are advised to keep all your winning information and notification strictly confidential to avoid double claims of your lottery prize, which may result, to cancellation of your prize fund. Our Agency will follow all the necessary legal procedure for the processing and transfer of your lottery prize fund. Enclose below is a copy of your Microsoft Award Lottery Claim Form, which you are required to fill correctly with your personal and Lottery Winning information and send it back to our Agency to enhance the processing and transfer of your prize fund.

MICROSOFT AWARD LOTTERY CLAIM FORM

1). Beneficiary's Names in Full:………………………………

2). Residential Address: ………………………………

3). City/State: ……………………………...

4). Business/Company's Name: ………………………

5). Occupation/Profession: ………………

6). Tel/Mobile………………………………

7). Fax Number: ………………………………

8). Gender: ……………………………

9). Age: ………………………………

10. Marital Status: …………………………

11). Nationality: ………………………………

12). Next of Kin: ………………………………

13). Ref. File No: ………………………………

14). Serial No: ……………………………...

15). Ticket Numbers: ………………………

16). Winning Prize Amount: ……………...

BANK ACCOUNT INFORMATION

(a) Name of the Account Owner: …………………………

(b) Name of the Receiving Bank:...

(c) Account Number: ………………………

(d) Address of the Bank: ……………………

(e) Bank Swift Code or Routing Code (if any): ……………

We guarantee you that any of your personal information which you will supply to this Agency will be used primarily for the processing of your lottery prize payment and will be kept highly confidential.

Thanks for your good understanding and co-operation for us to serve you better.

Yours sincerely,

MR. CEDRIC MARTINS.

(MICROSOFT LOTTERY PROCESSING AND TRANSFER MANAGER, ZONAL OFFICE SOUTH AFRICA )

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Microsoft is it a scam

I received a letter along with a check for 3, 950.00 to pay the taxes on what they say I have won 250, 000 for me to deposit the check into my account and call them back for the tax agents name and address as to where I should mail the tax money and then after the tax money is received they will contact me as to when my check for the remainder of the 250, 000 will be delivered to me but I have to be home with a picture I.D. so far what I have come up with is its a scam I called the bank which is First Morris Bank &Trust in Dover New Jersey they said they have no checks out with that check number so is it a scam or not

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CBOGUE
Burlington, US
Jun 22, 2009 7:39 am EDT

I HAVE RECIEVED A CHECK ALSO AND LETTER SAYING SAME THING. MY CHECK IS FROM THE MEMBERS CHOICE FEDERAL CREDIT UNION OF CENTRAL TEXAS.

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2:10 pm EDT
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Microsoft charged 59.95 and do not have a product or any customer service

I ordered the ultimate deal and was charged and 59.95 for the product. I have not been able to downoad anything or have I been able to contact any kind of tech support. I am going to my bank and dispute this matter and I would like to say that I am shocked and disgusted with the fact that microsoft is involved in scams like this.

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luckidawg
, US
Sep 03, 2009 2:26 pm EDT

I ordered the Deal and it works fine I also ordered the disc to have on hand for an extra $5.00. Great product for working-students.

Luckidawg

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10:09 pm EDT
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Microsoft reimbursement

we have tried several times to cancel automatic charges from our bank account for various gamer tags, my underage child did not understand the messages that the company says appeared on the screen which apparently said we agreed to pay another $7.99 per month, for a new gamer tag, but xbox allowed my child to say "yes" to these charges, without any kind of verification from me, i should have been notified by email each time before xbox created a new account, also, i was given a very hard time when i called xbox, being told that the company could not cancel the accounts, they needed gamer tags, etc, etc, we have complained to better business bureau and the ftc, we want reimbursed

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GeneralStark
NAshu, US
Jun 04, 2009 5:56 am EDT

This is a new one to us. You might find similar types of class action investigations though at www.classadvocate.com. Good luck.

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Microsoft $500,000.00 winning prize

Subject: You won $500, 000.00! Yahoo! Beta Mail congratulates you!

Please note that you are one of Yahoo! New Beta Mail Lucky winners. If you have questions, see the instructions at the bottom of this message to contact claims agent.

Yahoo! Beta 2009

YAHOO! & MICROSOFT WINDOWS, arranged and gathered all the e-mail addresses of the people that are active online, among the millions that subscribed to Yahoo and Hot mail, and others we only select FIVE (5) candidates annually as our winners through Electronic Balloting System (EBS) without the candidate applying, we congratulate you for being one of the people selected.

PAYMENT OF PRIZE AND CLAIM POLICY:

NOTE: Any information that is provided by winners must be correct as provision of wrong information by winners may lead to disqualification of a winner and you also have to keep your winning numbers/notification confidential, you don't have to tell any one about your winning until you have received your prize funds($500, 000.00) as to avoid double claiming which can result to disqualification, be warned!

These are your identification numbers:

Batch number...YBM-EBS-390AF
Ref number...YBM-EBS-110AF
Winning number...YBM-EBS-798AF

Please contact the claims agent below, via email for further instructions on what next to do to claim your winning funds.

Claims agent name: Mr Adrian Raymond
Claims agent email : [protected]@rediff.com

You are therefore advised to send the following information to him to facilitate process of your prize funds.

Personal Information

1. Full name...
2. Country...
3. Contact Address...
4. Telephone Number...
5. Marital Status...
6. Occupation...
7. Age...
8. Sex...

Congratulations once again.

We hope you're enjoying your Yahoo! Mail account.
Now take the next step and claim your money and say thanks to Yahoo!

NEXT TWO DAYS THESE NIGERIAN AGAIN SEND THIS.

We wish to inform you that we have duly received the payment form from Mr Adrian Raymond requested from you prior to the approval of your application as the true Beneficiary to the Funds($500, 000.00)

Upon receipt of your $850 payment, we will proceed and transfer/remit your prize funds($500, 000.00)to you via the medium which you have chosen in the Yahoo Beta Mail payment form.

The below documents has to be procured by our accredited attorney and also signed by him on your behalf to effect the release of your prize funds($500, 000.00)via your chosen medium.

(1) An affidavit of claim...$100
(2) Stamp duty...$200
(3) Certificate of ownership...$150
(4) Affidavit of fund origin...$400
Total amount to be paid...$850

Send this amount $850 through Western Union Money Transfer, using the below information of our senior accountant to enable us take action now.

Name:Mr Iroegbulam Chigozie
Address:No 10 Bank Road Owerri Imo State Nigeria
City:Owerri
State:Imo
Country:Nigeria
Test Question:Equity
Answer:Reliable

Your payment information must be as exactly as written above, do not hesitate to furnish us with the above information as soon as you make the payment.

We do await your compliance for proceedings.

Regards,
Morry Harry
DIRECTOR FUNDS REMITTANCE& CASH TRANSFER DEPARTMENTEQUITY BANK PLC.
Equity Bank Plc

© 2009 Equity Bank Plc. All Rights Reserved

This email and any files transmitted with it are
confidential and intended solely for the use of the
individual or entity to which they are addressed. If you
are not the named addressee, you should not copy, forward,
disclose or use any part of it.

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faye ennis
, US
Nov 23, 2018 9:37 am EST

I Faye Ennis would love to win $500, 000.00 prize!

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Cherrylyn Lopez
, AE
Dec 21, 2009 7:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I think this is a fake if this real you dont have to ask the winner to pay for other expenses that is your responsibility whatever the processing fee is needed.We didnt joined this lottery/game we dont even have the effort to join this game/lottery then after receiving the form for payment we have to pay something this is so rudiculous. What is your assurance that the winner will received the price after paying the above mentioned fees?

Stop fooling the Yahoo Subcribers!

thank you for wonderful experience..

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Microsoft microsoft x-box live billing dept

Paypal
Search paypal search

* log out
* help
* security center

* my account
* send money
* request money
* merchant services
* products & services
* shopping

Affidavit of disputed paypal atm/debit card transactions
Please print and sign the completed form, then send it to us via postal mail (Paypal, attn: paypal debit card department, p. O. Box 45950, omaha, ne [protected], united states) or fax to [protected]. Incomplete forms will be returned.
Date: 5/15/09
Primary email: [protected]@frontiernet.net
First name: gregory
Last name: chiusano
Address line 1: 1449 rt. 82
City / state / zip: hopewell jct / ny / 12533
Home phone number: [protected]
Atm/debit card number: xxxx xxxx 0097
Transaction information. Customer must attempt to resolve the dispute with the merchant and document the attempt. Use additional sheets if necessary.
Transaction date name of merchant transaction amount
1 3/29/09 microsoft x-box live $21.61
2 5/15/09 microsoft x-box live $13.52 attempt
3
4
5

Please check the box (Es) that best describes your dispute:
X I certify that I did not make this purchase.
_ this purchase was made by cash, check or credit card; but it also appears on my statement.
A copy of a) the cash receipt, or b) the front and back of the cancelled check, or c) the statement on which the purchase appears is required.
_ the amount I purchased differs from the amount billed.
A copy of the sales slip or packing invoice for mail orders is required.
_ I have received a credit slip and the credit has not appeared on my statement yet.
A copy of your credit slip is required.
_ I have received an "in store credit" and request that my account be credited.
The original in-store credit is required.
X I did authorize the sale. However:
_ I have not received the merchandise. The expected delivery date was
X I have not received the expected service. [explain in full on the back of this sheet.]
_ the merchandise received was defective and was returned on.
Proof of return and explanationof defect is required.
X I attempted to cancel this purchase with the merchant on 3/1/09. The merchant reply was _ [include copies of correspondence]
_ this sale was a cancelled hotel reservation. My cancellation number is. Date of cancellation is.
_ only one sale was authorized. The amount in question is a duplicate of a sale, which was charged to my account on. The card (S) is/are still in my possession.

Description of dispute: (Use additional sheets if necessary)

My son received x-box 360 for xmas, 08 and I made a 3 month purchase some time in january for x-box live. On or about 3/1/09 he was punished and x-box live was removed for his use, and or there about, I canceled the account with microsoft x-box live, and requested mt pay pal debit card # be removed for the future. The account was to run out/expire on 3/23/09. On 3/29/09 there was a charge to my card in the amount of $21.61 unauthorized by me (My 15 yr old son played x-box live and is a minor and not authorized to use my card without my permission) and an atempt today 5/15/09 for the amount of $13.52. Microsoft x-box live has committed a crime, theft, in my eyes and I should forward this to the attorney general office for investigation. I have spent the better part of 2 hours on the phone with microsoft live in regards to their theft/use of my card, as I am typing this I have been on hold with yet another microsoft agent for 25 minutes thus far. 2 hours of my time/rate of pay 1-1/2 x $40.50 =$124.50 + charge of $21.61 +20% interest ($4.32) =a grand total $150.43 I am requesting that pay-pay get that amount from microsoft x-box live and credit my account with that amount. I feel that this is a reasonable request, and microsoft should honor and pay. I have been disconnected form microsoft 3 times in the last 3 hours thanks, greg chiusano
Signatures
The undersigned deposes and says that he/she is an owner of the above stated account and that on the date (S) stated above, the sum of the amount (S) was transacted on said account and the undersigned did not receive the stated amount or any part thereof on any date (S) above or otherwise. This affidavit is made voluntarily and to establish the fact that the disputed activity written on the above stated account was not authorized. The undersigned authorize (S) paypal to release any necessary account information to entities outside of paypal as part of their transaction.

_
Account owner signature

_
Secondary cardholder signature
(If the disputed transaction is on a secondary debit card)

_
The above was sent to pay-pal and will also be sent to the attorney general's office.
I am appalled by the response from the reps for microsoft, and the fact that I was lied to is dishonorable.
In is my feeling and knowledge that when an account is closed all records/credit card #s are deleted especially credit cards, so one would think, but not in this case. When I canceled the x-box live account, that my 15 yr old minor son had opened, I was told by the microsoft rep that this account can not be ever used again. Not the case only 6 days later and then again about 1 month later my son was able to use this closed account and my credit card info and make purchases on x-box live and microsoft willingly and wrongfully accepted without ever contacting the card account holder.
I'll wait for a response from yet another microsoft rep... Don't worry I won't hold my breath.
Reference number from microsoft x-box live rep #[protected] I am sure they retained all the info about this complaint, after all if they said it was deleted... That would not be true... They keep everything
Sincerely
Greg chiusano

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Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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