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Microsoftno freedom of speech on xbox live

Review updated:

After posting somewhat of a complaint about Microsoft's inability to make halfway decent, quality products in my bio on my xbox live account, I've recently received a notice saying that my account is being suspended. My complaint was not harmful to anyone in anyway, it was basically stating the fact that their products are garbage and their warranty is even worse. I bought a microsoft wireless headset for my xbox 360 and after only a few months of use, the battery in the unit stopped receiving a charge. I called to see if maybe I could get a replacement or if I could mail them my unit and them fix it for free...No of course it couldn't be that simple. I was told that their is only a three month warranty on their wireless headsets, and the man, who also could not speak English very well at all, kept saying that their was nothing he could do, and that I needed to pay out of pocket my own money for another unit. Reluctantly I went out and bought another 60$ wireless headset. Not exactly cheap for a piece of garbage unit that would break on me 5 months later. Of course, it being 5 months after, the warranty was already expired. I call back again, and was greeted with another non proper English speaking representative. I guess Microsoft being a billion dollar company can't afford people over in the United States for customer service, they have to save money and have help service lines over in foreign country's so they can save a few dollars. Obviously they need to being only a billion dollar company. But yes, the man repeated the same thing the man from the previous issue said. "I cannot help you sir, you'll have to buy another wireless headset." No, you read correctly, I was supposed to buy another wireless headset after the first two stopped receiving a battery charge. Basically, I wasn't going to buy another headset. After coming to the conclusion that I'd never have another wireless headset, due to the fact that they are made poorly, I decided to let my fellow xbox live acquaintances aware of such a product. I basically stated the issue in fewer sentences and I thought it was perfectly fine to voice my experiences from their company. But forgetting that Microsoft and xbox live are their own fascist countries now, I also forgot that my freedom of speech was taken away as well. They sent me an email stating that people had complained about my bio (my bio stated all of the facts about their faulty product), which is an absolute lie. I am one hundred percent sure, that no one was insulted or hurt emotionally in any way to what was said in my bio. The fact that they did this was because they didn't want the truth about their crappy product being visual to the public. I said nothing, racial, said nothing slanderous of any kind or anything untrue. It was all the truth. Being a loyal customer for so long and being a member of xbox live since the beginning, I am truly infuriated after being suspended from a service I pay for. I also have an account in FFXI online, which is 14.99$ a month and a Netflix account that is 8.99$ a month which are now both inaccessible. Here is the email I received from them...The thank you at the end is a pathetic attempt at humor I might add.


Xbox LIVE

Notification of Temporary Suspension: Inappropriate content in your profile


[ DO NOT REPLY to this email address. It is not monitored. ]

This email is to notify you that your Xbox LIVE account privileges have been suspended due to inappropriate content in the profile for your gamertag. The inappropriate content was discovered in the Motto, Bio, Location, Name and/or Personal Picture.

Your profile was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding this content and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because this content is in violation, the LIVE Enforcement Team has deleted the content and issued a temporary suspension.

You have been sent a message in the Xbox LIVE Dashboard notifying you when your suspension will end. During this suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will be automatically reinstated at the end of your suspension period.

Customer Support is not able to modify or provide any further details about your suspension. Additionally, the duration of your suspension is subject to change without prior notice by the LIVE Enforcement Team if we discover additional evidence of violations.

Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service. Your failure to abide by the Code of Conduct in the future may result in, among other things, longer suspension periods or cancellation of your account.

You can view the Xbox LIVE Code of Conduct from the Xbox LIVE Dashboard under Xbox LIVE Policies in Account Management, or by visiting http://www.xbox.com/live/codeofconduct.htm.You can view the Xbox LIVE Terms of Use by visiting http://www.xbox.com/live/termsofuse.htm.

Note: if you are not a user of Xbox LIVE, this suspension may have been enacted due to your activity in the Zune Social. You can view the Zune Social Code of Conduct by visiting http://www.zune.net/legal/codeOfConduct.htm. You can view the Zune Social Terms of Service by visiting http://www.zune.net/legal/termsofservice.htm.

Thank you,

LIVE Enforcement Team

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Comments

  • No
      Jun 21, 2009

    I got suspended on the same day with the exact same email and reason.
    I have a pic of my profile pre ban that proves I was in no violations.

    Here is what it said:

    Motto: Royale with Cheese
    Name: Scott
    Location: England
    Bio: As in biogenesis?

    This is the third time I've been banned for the exact same thing within six months. I phoned the helpline, and the staff said this:

    "The system is automated, which means if a group of players decide they don't like you after playing you in a match or whatever, they can all file the same complaint against you and you will recieve a ban, it's just how it goes, we can do nothing about it. I suggest changing your gamertag."

    I was of course in disbelief after hearing this. This is basically cyberbullying in my eyes.

    Here's the email from their automated system:

    Xbox LIVE

    Notification of Temporary Suspension: Inappropriate content in your profile


    [ DO NOT REPLY to this email address. It is not monitored. ]

    This email is to notify you that your Xbox LIVE account privileges have been suspended due to inappropriate content in the profile for your gamertag. The inappropriate content was discovered in the Motto, Bio, Location, Name and/or Personal Picture.

    Your profile was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding this content and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because this content is in violation, the LIVE Enforcement Team has deleted the content and issued a temporary suspension.

    You have been sent a message in the Xbox LIVE Dashboard notifying you when your suspension will end. During this suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will be automatically reinstated at the end of your suspension period.

    Customer Support is not able to modify or provide any further details about your suspension. Additionally, the duration of your suspension is subject to change without prior notice by the LIVE Enforcement Team if we discover additional evidence of violations.

    Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service. Your failure to abide by the Code of Conduct in the future may result in, among other things, longer suspension periods or cancellation of your account.

    You can view the Xbox LIVE Code of Conduct from the Xbox LIVE Dashboard under Xbox LIVE Policies in Account Management, or by visiting http://www.xbox.com/live/codeofconduct.htm.You can view the Xbox LIVE Terms of Use by visiting http://www.xbox.com/live/termsofuse.htm.

    Note: if you are not a user of Xbox LIVE, this suspension may have been enacted due to your activity in the Zune Social. You can view the Zune Social Code of Conduct by visiting http://www.zune.net/legal/codeOfConduct.htm. You can view the Zune Social Terms of Service by visiting http://www.zune.net/legal/termsofservice.htm.

    Thank you,

    LIVE Enforcement Team

    0 Votes
  • Ci
      Aug 02, 2010

    i got suspended for 3 days for my motto saying "screw rage quitters". really? all i am saying is that i dont want to play with someone who is going to quit early on me just because they are losing a match, is that so wrong? i agree, no freedom of speech what so ever.. something should be done about this because it is violating our rights as american citizens. you are right, a service WE pay for. WE are putting money in these douchebag's pockets just to get the shaft..sounds like [censor] to me..anyone else?!

    +1 Votes
  • Re
      Mar 08, 2011

    I fully agree. This is an invasion of our right to free speech. How is this allowed? I too was suspended for using language they deemed inappropriate. My motto said "3D TV is Gay". My opinion. Not the most positive of statements, I admit. But last I knew, I was still an American and I have the right to say whatever I want. I have 3 big issues with this. 1. FREEDOM OF SPEECH. 2. You have to physically search out and choose to view a users profile. That's like searching for porn on the internet and then getting offended when you find it. That's just stupid. If you enter text into a field and they don't allow it, why does it even allow you to post it? Shouldn't it say "text not allowed" or something along those lines? Suspending a paying customer? 3. Does Microsoft have so much money, they can just turn away paying customers? I mean really, I've spent 100's of dollars as a member of Xbox Live. On top of those reasons, I too have a Netflix account, which I cannot access now. Also, coincidentally, all my problems started with the Xbox Live rewards program. The rewards program for those that don't know, is a program that offers MS points for completing certain requirements . MS points are essentially money in digital form. Certain rewards incentives are, renewing you Xbox Live Gold account earns 200 points. Joining and using Netflix for the first time earns you 100 points. This is what I did. Joined Netflix. No 100 points? So I sent the Xbox Live rewards folks an email asking why. The first 2 responses where the generic auto responses they send to anyone who has an inquiry. After responding to those with the same question, I received an email from them stating that their records showed that I had already used Netflix in the past, so I didn't count as a new user. Thereby not qualifying for the 100 points. Well, I never had, used or even seen Netflix before. This was my first time using Netflix. I relayed this in an email response to Xbox Live and they said they would look into it. Weeks later, after I had completely forgotten about the issue, Xbox folks responded with the same "our records indicate you have used Netflix before". By this time, I had completely lost all interest and had done some more reading and interacting with the rewards site and decided it was more of an advertisement to prepay for more Xbox Live Gold account. This is the email I sent in return, " hey guys,
    I honestly don't remember ever having used or downloaded anything with Netflix before. If I had downloaded the application before, would I have had to download it again? Either way I really don't care any more. I really don't think the rewards program is really worth all the time and effort it takes to get the little rewards offered. I feel it's more just an advertisement to sign up and prepay for more Xbox gold, which I will do but only when I'm ready.
    Thanks for taking the time though to try to figure it out.". Oddly enough, the very next morning when I turned on my Xbox, the same as I have done for more than 2 years, suddenly my gamertag was in violation and needed to be changed. Since then my gamertag has been deemed in violation 2 times. Yet when I'm forced to change it, if I type in the same thing with a different spelling, it's already in use? Now my account was suspended for my motto, "3D TV is Gay". The email Xbox sent me looks pretty much exactly the same as the others posted, with the exception that mine specifically stated my motto was the offense. I opened the email at about 10 in the morning on march 7th 2011. It stated "you have been suspended from Xbox Live. You will not be able to sign in to Xbox Live until 3/8/2011. Email with more information has been sent to the Windows Live ID email address for this account".
    The problem is, as you can see if you read the email Xbox Live sent informing me of the suspension, (mines the same as the others posted) it states that the info regarding the suspension was sent to my xbox message box. Also it says they have the right to extend the suspension at their discretion without notice. So, of course I turned on my xbox at midnight (pacific time) only to see the message "You have been suspended from Xbox Live. You will not be able to sign in to Xbox Live until 3/8/2011. Email with more information has been sent to the Windows Live ID email address for this account". Same thing happened at 1am and at 2am. Its now 2:30am and I'm just waiting until 3am to try again. I just feel this is a flagrant violation of my freedom of speech. I know as a nobody there is nothing I can do about it. I just hope this will help to inform people reading this that Microsoft and Xbox don't support free speech. And I can only hope that this is not a sign of things to come and that corporations not be allowed to get away with this kind of freedom oppression.

    +2 Votes
  • Re
      Mar 08, 2011

    3/8/2011 4am. Still says Im suspended until 3/8/2011.

    +1 Votes
  • Ni
      Dec 09, 2015

    Yeah this Microsoft "enforcement team" can all go to hell. if I want to tell someone to f. off I have the the motherfing right to do so.

    Your comment contains following words, that are forbidden to use on ComplaintsBoard.com: [censored]

    What is this nazi Germany all of a sudden man Jesus Christ

    +2 Votes
  • Ch
      Sep 07, 2017

    I agree i just got banned today right now in fact due to fairly killing everyone on halo reach i think the people of america and anywhere else should uprise against this premature basically nazi corparation they are abusing there power as a gaming company and should be punished for this [censored].. they WILL LOSE everyone in the community if they do NOT STOP at once

    +1 Votes
  • Fu
      Nov 17, 2017

    i agree on xbox live there is no freedom of speech. i also got banned for the same reason

    0 Votes
  • De
      May 24, 2019

    Hmm. Regardless of your "policy " or "terms" you cannot bend laws to benefit these underage fetuses to make it a "fun" experience. The law IS regardless of what you say. And as soon as i find a way. If i could ill sue you invasion of privacy, false bans on a game that i spend a lot of money on. On a system that i have many apps and $$$ on. You cant hold my entire account over one little [censored] on mommys xbox over 1 game. If u banned me from that specific game sure id understand but removing my rights to something i pay for???? On a GAME THATS NOT RATED E FOR EVERYONE?!?!! [censored] you microsoft ass [censored] thats why everyone rather by ps.

    0 Votes

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