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Michael Kors / lack of follow-through

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below are parts of my email to michaelkors.com:

"i am a canadian customer who has been trying to place an order on your michaelkors.com website using an american shipping address. i have been told that international customers are now welcome as long as the shipping address remains within in the US.

i would like to bring to your attention my experience of trying to do exactly that - in which i have placed several orders in the fruitless attempt to purchase two separate items - all ending up being rejected by your system. subsequently i, of course, also talked to your “style consultants” on various occasions and was first told that this might have something to do with my CC (= lacking funds), next i was told that this might be due to a possible mismatch of my (canadian) billing address with the address my CC has on file as the system of your company is apparently especially sensitive to prevent fraud.

fyi: the card i am trying to use is a platinum american express and i have NEVER experienced this level of problems with any of the hundreds of purchases that are annually routed through this card - be that in canada, the US or anywhere else in the world. i can assure you that lacking funds are also not an issue - and certainly not for such a relatively minor amount.
in any event, i also talked to amex on several occasions to find out whether the problem might be on their end and to ensure that i use the exact same spelling/punctuation etc. as per their record for the (repeated) order on your website. i even added the recipient (a friend in massachusetts) temporarily to the card. all to no avail.

in summary, my ‘shopping-experience’ with michaelkors.com has been below subpar - not only due to what i perceive as a glitch in your system but also with regards to the follow-up i experienced.
according to the notes on my file/s, several orders were “escalated” - yet i have still to receive any feedback on either of them.

since i also talked to your “style consultants” on various occasions to find a remedy for this situation, i ended up being promised by the first two people i spoke to that “someone” would get back to me “by the end of the day”. those days passed and two other then promised that they, personally, would get back to me - again, of course "by the end of day" - which never happened.
in fact the last person i talked to appeared to be especially eager to solve the problem/riddle and made the repeated point how she would personally take this case on - for days if necessary - and keep me in the know - no matter what the outcome "by the end of the day" - only to then also never to be heard off again. after two more attempts during consecutive days to reach her, including leaving messages for sheila - i am now giving up on michael kors altogether.

while everyone i talked to appeared very friendly i am not exactly sure what upsets me more - the disappointing system that cancels the order after first accepting it, the people your company sends to the forefront with the pompous label of a “style consultant” or, in fact, those working in the background who are equally incapable of following through with the simple request to provide an update let alone an explanation - even if that is a simple: "we don’t know…"

while this email might reach the same people whose competence i have already tasted, i do want to let you know: i am usually a very patient customer but in case of these repeated promises, not only do i feel deceived but actually ridiculed."

Ze
Sep 29, 2014
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  • Ko
      May 27, 2014
    Michael Kors - michael kors
    Michael Kors
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    John Idol, top dog associated with luxurious way of life business Michael Kors Holdings, is quite enthusiastic. He has been energized in regards to the drop series through designer Eileen Michael Kors, which Idol affirms "combines metropolitan athleticism as well as uptown enhance.In . He is since keen because he has been about their view organization, which can be rapidly expanding. He's delighted about the firm's potential.In case you proved helpful at Michael Michael Kors, you may be phoning, way too. The company, which went public within 12, This year, may increase it's income by up coming planting season to reach $2.Being unfaithful billion dollars.

    In the hour-long income get in touch with recently, Idol asserted in the first quarter associated with financial 2017 (which in turn, for Michael Kors, ended in 06) product sales increased Fifty-four per cent. Income from merchants available no less than annually, an integral signal of your merchant's wellbeing, flower 28 per cent. Throughout The united states, that income expansion amount has been 25 percent; throughout The european countries, 60 %.

    Right after their Initial public offering, your stock bought and sold around $25. Following their latest profits call, stocks bought and sold at approximately $70. Therefore analysts were very enthusiastic, also.When it comes to selling reasonably priced luxurious, Erika Michael Kors has surrounded out and about Coach (COH), for now at least. "It's his or her occasion, Inch affirms Pam Danziger, your head associated with Oneness Advertising and marketing. "Michael Michael Kors offers which hype issue.In . Michael Kors, obviously, is a huge judge upon Task Runway since it initial shown throughout 2017 as well as, right after sitting down away final season, has came back as being a invitee decide. The actual coverage may be very important to him, states Danziger: "He's obtained specialist because the designer during the day.Inch Any time Undertaking Driveway started, 14 per cent of Americans recognized the Michael Kors brand. Right now 71 percent carry out, the company informed Bloomberg News within March 2017.

    It could possibly have been the coincidence, and Michael Kors joined up with Venture Runway, his / her private equity finance backers (including Idol) motivated your pet to start the lower-priced line, your Michael Kors Assortment. Although Michael Kors is constantly develop driveway selections and offer ultra-luxe products (this particular $18, 500 houndstooth mink wrap can be acquired regarding pre-order now), it's the additional line of accessories and clothes and equipment within particular that's actually marketing. Since Idol stated: "Small leather-based items and purses tend to be most crucial to us.InchErika Michael Kors Assets (Michael Kors) provides leaped from haute couture fashion runways to malls, but it is nevertheless also luxe with regard to Costco (Expense).

    That's the information inside a legal action in the fashion content label that will accuses your shop of falsely marketing Michael Kors purses.In the suit, filed Come july 1st 11, Michael Kors explained Costco described several Michael Kors purses in a April Of sixteen e-mail advertising offering A birthday present ideas. Michael Kors, that called the e-mail the purposeful "bait-and-switch advertising system, Inch mentioned Costco had not been approved to offer the bags. As well as the Costco web site won't record any kind of Michael Kors products on the market this morning.Nevertheless the submitting signifies that Costco might have legally carried Michael Kors bags sooner or later. "Any really restricted amount of Michael Kors totes marketed by simply Costco ended up most certainly not offered for sale 'starting with $99, '" this reads. If perhaps that Michael Kors hand bags have been available for sale at the shop, it might confuse issues to the model.

    Being a modern general public firm in whose people are generally investing in development, Michael Kors would like to take advantage of your middle-market, but it must be watchful to not tarnish their gold-plated, high-end brand name. Since the firm struck public marketplaces inside December Next year, Eileen Michael Kors has grown quick by buttressing their "luxury collection" (i.elizabeth., a great $18, 000 houndstooth mink wrap) using its "accessible luxury collection" (i.at the., the $275 tweed jacket). Michael Kors, which in turn introduced $2.Only two billion inside revenue recently, can extend it's inventory from Bergdorf Goodman to Macy's, and even perhaps sell a number of scents in Wal-Mart, nevertheless $99 hand bags from Costco is most likely still an excessive amount a risk to the high-end sales.

    The following is precisely how Michael Kors points out the vibrant within Securities and exchange commission filings: "Taken together, our a pair of principal collections goal a broad subscriber base although keeping a premium high end picture.InchesMichael Kors can be seeking an accumulation problems to become decided in demo; attorney's fees; plus any revenue Costco gained from shoppers which proceeded to go searching for Michael Kors bags and acquired something different instead. Costco along with Michael Kors failed to right away come back requires review today.

    (This is simply not the initial fit on this sort that Costco offers faced: A few months ago, any Tiffany (TIF) part falsely accused the actual shop of advertising rings marked "Tiffany" jewelry, even though the bands did not come from the renowned jewelry sales person. Costco countersued of a month after, proclaiming "Tiffany" has changed into a common term for any selected sort of gemstone. The particular lawful scrum is actually continuous.)On the other hand, Erika Michael Kors is actually shifting to look at far more primary control of its stock. That offers to practically double the American stores for you to 500, with Fifty opportunities timetabled with regard to next year.

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