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Metro by T-Mobile
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4.5 5190 Reviews

Metro by T-Mobile Complaints Summary

98 Resolved
720 Unresolved
Our verdict: With Metro by T-Mobile's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Metro by T-Mobile reviews & complaints 819

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6:20 am EST
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Metro by T-Mobile false advertising

I though it would be a good Idea to go the family plan 4 phones for $100,

add says "Including Calling Features"

after my wife had washed my phone with her pants, I figured WTH. go with 4 lines, buy 2 more to go with my brothers and another phone that needed to be "re-activated", but the guy told me it would be cheaper to buy another phone rather than re-activate it (well close to it like 15 bucks more for the new cheapo)so 3 phones now (at $288 for the 3 totle)and then the one guy (yes another came into the deal) had told us that the service would be the same for the phone he had, when the second guy came in he told us different that we would not have picture messaging, pissed a little we agreed to pay the extra fee to get that feature. being kind of in a hurry as I was going to leave on a trip we didn't ask anymore questions about the service as we figured the rest was the same. well I had to recheck what the add said after I just got back from trip to see if I read it right...,

right there in the add !

Unlimited Text AND Picture Messaging (WTF)

and how come now I'm being asked to "sign up for"...

Unlimited WEB ACCESS

I can google something but it ask me to "sign up" for the feature

Unlimited Local Calling - OK

Unlimited Long Distance Calling - OK

MetroPCS Unlimited Nationwide Service - (I dont know anybody in China !)

plus they'd probably want another fee !

Voice Mail - OK

Caller ID - OK

Call Waiting - OK

Three Way Calling - Can't seem to get that to work either

Unlimited ChatLINK - (not attempting this phony feature)

Where is the Metro PCS email complaint center, I got this site when I googled it.

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anna
Miami, US
Feb 10, 2009 9:09 am EST

Metro PCS is advertising on tv the family plan of 4 for $100.00 bucks a month. But when you call them they to try to ge tthe deal they tell you that plan was over in DEC. 2008. i went out and purchase 2 used phones to add on my line over the weekend and on monday when I tried to get it I got the bad news. Maybe if they didnt advertised it i wouldnt have spunt my money cause right now i am unemployee and need to save as much as I can im very pissed right now with the Merto PCS i want to cancell my other 2 lines i have with them.

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rtennis
Patterson, US
Feb 15, 2011 12:20 am EST
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fony buy one phone get one free i bought a phone online then got the add for free phone and nobody will honor now rip off artist all the way rich

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georgel
Denver, US
Aug 11, 2009 7:40 pm EDT

if avaiable in your area try cricket

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4:26 pm EDT
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Metro by T-Mobile - customer service

I don't know how this company has stayed in business so long! Their phone service sucks but there customer service is even worse! I got my daughter a metro pcs phone for christmas last year and got her the "everything service" first of all they never told me they charge you to pay your bill!!! Three dollars a month just to pay your bill!! On top of that she...

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10:57 pm EDT
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Metro by T-Mobile can't get a paper bill or internet & my text msgs come back to back

OK, so I got a METRO PCS phone in June. I got the $50 plan which includes unlimited calls, text and internet.

The sad part about this is that I can't get internet and if someone texts me, I continue to get "that" particular message every 3 mins (not exaggerating) until someone else texts me.

I've complained so much that they actually gave me to months of free service but have yet to fix the problem. I've called in twice a week, went into the store once a month to get the problem rectified but they can't seem to fix the issue.

Here's why I'm super frustrated: Not only does MPCS have absolutely NO customer service, they don't event notate your account. I've been transferred up to technical support once a month since July and there is no record to support my issue. This is the worst portion of it all. Tonight 10/7/09, I called to speak with someone regarding these same issues and he said, "If you're having so many problems, why don't you just buy a new phone?" My reply, "It is supposed to be your job to be empathetic and genuinely fix the problem or replace my phone." He then said, "You can wait a lifetime on that one ma'am. Is there anything else I can do to assist you?"

I thought calls were monitored? If that's the case and managers are listening, then you can only imagine what they'll say next.

Just glad that I got Google Voice. So long Metro Piss-poor Customer Service.

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1:50 pm EDT
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Metro by T-Mobile purchased a blackberry

I purchased a Blackberry Curve 8330 from a local Metro PCS store in Miami, Florida, less than 1 month ago. During my time of purchase I told the sales associate to add insurance to the phone, just in case since the phone did cost me over $300.00! About a week and a half later, I was on a family vacation in which my niece got hold of the phone and it ended up at the bottom of a pool. I went on the website to file an insurance claim (deductible $85.00), however when I finished filing the claim, the insurer stated that the phone was NOT COVERED! I then proceeded to go to my local METRO PCS store where I had purchased the phone, they were of NO HELP and basically said there was nothing they could do. I then called the customer service phone number [protected]; the agent told me that I would be able to purchase the insurance at the local store where I made the purchase, since it was within the 30 day timeframe since the date of purchase. I told them that the local store was giving me a hard time and refused to add the insurance on. The customer service agent then told me to try again, which I did and I even told both the sales associate and the manager what the customer service agent told me and they said this was not true and customer service did not know what they were talking about. Either way, I DID request the insurance coverage for this expensive blackberry and was sad to learn that no one was able to help me or do anything to rectify the situation. They would not accept responsibility for the insurance not being added to the phone nor would they do anything to even better a really unsatisfied customer. Overall, my experience with METRO PCS was horrible! I would not suggest anyone purchase any type of service from this provider as they have HORRIBLE customer service and lack of compassion in this time of economic turmoil.

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mcore94
Panorama City, US
Mar 14, 2010 5:25 am EDT

The same thing happened to me. What I ended up doing was claiming it online but stating that the phone was stolen.

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9:06 pm EDT
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Metro by T-Mobile bill paying

My bill is normally due on the 20th of every month. For my August bill, I wasn't able to pay my bill until September 5th, which means my phone was disconnected from August 20th until September 5th. My phone was reconnected on the 5th of September. When I paid my bill, I asked the employee that I paid with if my bills would be due on the 5th now instead of the 20th of every month & he said yes. So the 20th of September rolls around & I get a text message saying that my bill is due soon. I disregarded it, thinking it was a mistake. So then on the 21st, my phone gets disconnected. I call 1-888-8METRO8 from my house & ask then what's going on. The man then told me that I should have been informed that there would be a $5 charge to reset my billing cycle (which I was never informed of) & since I didn't pay that $5, I would have to pay my bill plus the $5 to reset my billing cycle in order to restore the service to my phone. The employee kept telling me that there was nothing that he could do. So I asked to speak to his supervisor, who I did speak to. By this time I was livid that I had payed almost $60 for 15 days of service, so I handed my mother the phone. She spoke to the (supposed) vice president of the company (I doubt it) & he said that there was nothing that he could do for me until I paid my bill. So my Mom took his name & we're calling the Better Business Bureau. I doubt we'll get anywhere..but MetroPCS shouldn't be in business.

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gadd
Lodi, US
Jun 29, 2012 12:10 am EDT

They told me that the phone has to be turned off for 7 days then they would reset the billing cycle WITH the 5 dollar charge. You would think they would at least prorate it. or something. But i guess you get what you pay for.

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5:58 pm EDT
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Metro by T-Mobile scammed

I was scammed at this corporate store (Missorri Ave). My new cell phone $180.00 wasn't working to my satisfaction. The rep. showed me another phone and I said this one is better. (Even thou their reconditoned) The rep. said, I 'm going in the back to put your information in the new phone. (I found very strange) Why would he take the time with a room full of customers. Heres a good laugh, right when you think you heard it all. All my phone # were in the new phone and my voice mail with my voice. They must be magicans. I called [protected] to complain about this wonderful experience which he took my information and said you'll get a text 3 to 6 days. Another scam in good old USA.

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coolmom2009
, US
Sep 22, 2009 3:20 pm EDT

What are you saying? did the rep exchange the phone? how is it a scam?

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5:09 pm EDT
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Metro by T-Mobile - un ethical business

I had bought a phone and a plan at this store about 3 years ago. I wanted to update my phone so I purchased a new BlackBerry for almost $400. Well the device never worked properly and I was promised a replacement a week later. Then 2 weeks then 3 weeks and finally on the 4th I demanded a refund. That was a joke, according to the sales Rep I could have...

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Metro by T-Mobile bad service, bad customer support

I'm still flared up hours after cancelling my services with this company - they make you pay full cost for a phone, but in the long run it pays for itself is the claim. Unfortunately the product they sell in the form of their phone service isn't anywhere near par with regular larger companies. I bought the phone and used it Atlanta, GA with the hopes of being able to use it while on assignment in Washington DC and now later, here in Pittsburgh PA. The phone though listed as a both cities on the website as an available to their plan didn't work at all in DC, and only was able to use my text and basic phone services in Pittsburgh. Now the operator tells me that would have been additional charges under a 'roaming' fee (something not mentioned when I asked the salespeople initially).

In addition - the insurance I bought monthly for the phone should it be stolen wasn't much of insurance - the phone was stolen at a restaurant and my 'deductible' was an additional 80.00US dollars. After this debacle, and trying to talk with poor English speakers on the phone on a bad connection - it's never again will they have my business. Anyone I know now considering it will get an earful from me as well including my patients. I may even put a small plaque out in the waiting room advising them to think twice before using this poorly put together 'service'

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matchu
125 nw 402 ave, US
Sep 15, 2009 4:14 pm EDT

Metro PCS is one of the worst companies I have ever been to, I thought that Sprint was bad, trust me, nothing comes close to Metro PCS horrible service. I have a feeling that one major thing they do to ignore irrate customers is give you a bad connection when you try to call their customer service, even from a land line. When i call, my calls never go through, and if they do, when the automated service is transferring you or say they will transfer you to the best customer rep, the call gets dropped.. Does that make any sense. I really hope someone sew's them and gets away with. Put them out of business, they only make everyone's life miserable!

If you are considering unlimited calling, go to t-mobile or even boost mobile. Trust me, ive been through many cellular providers, I know whats best. Either go get a contract, cause your gonna pay monthly anyways, or go to boostmobile..

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5:56 pm EDT
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Metro by T-Mobile cover are refund

I went to metro pcs dealership to purchase a telephone line and I transfer my service from AT&T to the new company. They promises cover are with a map, but the area that they promises was not cover. But the issues is the costumer have to purchase the telephone, I buy a telephone for the amount of $386, because I need this telephone in order to have internet, text message, email. But because is not cover in my area I lost the money of the telephone they sale to me so I am stuck with a item that no order telephone company use, and also no service so I lose $386. X 2 because I purchase two telephone.

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rita wick
Cape Coral, US
Feb 03, 2010 9:01 am EST
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You have paid and learn a lesson.
Me too.

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5:08 pm EDT
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Metro by T-Mobile bill in text

Metro pcs sends your bill in a text for free, but what they don't tell you is that we may change the amount at any time. I received 4 text from metro pcs stating 2 different amounts and 2 different due dates, so I paid the last amount text to me. So why was my svc turned off for non payment. When I called customer svc I was told I needed to make an additional payment to have my svc restored and that they don't know why I received 2 different bill and due dates, just pay the money and move on. Do these csr's not know about the economy.

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METRO PCS FRAUD
Fort Worth, US
Aug 06, 2010 1:29 am EDT

IF YOU PAID YOUR METRO PCS BILL ONLINE RECENTLY - PLEASE CANCEL THAT CARD YOU USED NOW!
MY SON AND I BOTH USED OUR DEBT CARDS TO PAY OUR BILL ONLINE AT METRO PCS AND SOMEONE STOLE OUR DEBT CARD NUMBERS AND CLEANED OUT OUR BANK ACCOUNTS. METRO PCS
IS THE ONLY PLACE WE BOTH USED OUR DEBT CARDS.

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5:38 pm EDT
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Metro by T-Mobile rude [protected]@ store location (desoto, tx)

Metro PCS is fast becoming a rude and non caring company that has had me fooled for quite a while. I am a very unsatisfied customer right now. I have called customer service on several occassions about my rude service at their Desoto location (Polk and Pleasant Run). The Pakistani gentleman who owns this company and another in Lancaster that I know of, has no regard for mannerism. It seems the only care is in getting money to support his company; this is a difficult task without proper patriotism, and the customers are the ones who keep the doors open. This store is fairly new, and it won't be here long with customer service like that.

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sultana
Coral Springs, US
Dec 18, 2009 7:40 pm EST

Metro PCS do not follow FCC laws.

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sultana
Coral Springs, US
Dec 18, 2009 7:37 pm EST

I think they do not have right to practice business in united state.Metro PCS all call center is out of united state. They speak broken English. Metro PCS make lot of money.Do not care about any kind of service.FCC knows all the people complaining?Attention all customer we have to file law suite against them.We not living in third world country.Metro PCS please follow the American laws. Customer Always right. Give them respect. If you do not care . Very soon Metro PCS will be out of business .

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7:02 pm EDT
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Metro by T-Mobile not informing customers of the change number policy for refunds?

I decided to change phone companies and wanted to take my existing cell phone number with me. When I called Metro Pcs regarding this situation they (customer service employee) felled to inform me that if I cancelled me service after 2 weeks into my cycle I would not be able to get a refund. So, basically I just gave this company after talking to too many people over the pass couple of weeks almost $45 dollars. That money could have went on my 11 year old daughter's first cellphone this she will use while away from home. Man, this company needs alot of customer service classes. They also refused to give me any of my refund or at least put half of it on my daughter's account. Yes, if you are thinking that she needs to contact the main office? I plan to write to them regarding this problem, because like all other American's I work hard for my money and don't have any to give away when I have 4 kids to feed every day.

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Omarajead
Chattanooga, US
Dec 17, 2009 11:10 am EST

You paid $45 for 4 weeks service. That fact you decided to stop the service after 2 is your problem.
If you read the details on the forms with your phone it clearly says its not refundable. You paid for a month and they delivered, the fact you wanted to change half way through is your loss.
They took your money in good faith, you made the choice to change, YOU made the choice to have 4 kids. And YOU want to give a cell phone to an 11 yr old.
If even her father does not understand how the deal works, what chance does the poor girl have. You have nothing to complain about. You got what you paid for, if you had asked if you could have got a refund they wold have told you no, but YOU never did. Blame only one person; YOU.

As for the other person who can't spell and has to bring race into everything. If the phone you bought on line does not work return it. You should check your bill each time you pay. thats is why you get a copy so you can see if you have or have not got insurance. If you had you would have proof of payment, since you don't we must agree you never paid it and when YOU mistreated your phone you started crying about it.

I have been with MetroPCS for 9 months and could not be happier, the deal is simple $40 for unlimited service with text and web. If you pay on time and you look after your phone you have no problems. They are much better than T-Mobile or Boost.

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Metro needs to go out of business
Dallas, US
Nov 03, 2009 11:49 pm EST

I agree with ever one one here complaint and I wonder why I'm still with them. I've had my phone for over a year with metro guard (insurance) so when my phine broke and I tried to file a claim to get it fixed they said I didnt have insurance metro said I did and the insurance department said I didnt, and on top off all that I order a new phone off line threw metro and the damn camara doesnt work. Metro is a bunch of bull, customer service reps dont know what they are talking bout I have to call about 50 times just to get somebody to understand me, sorry to say she was of my race and I 'm not a racist, but it was like I was talking in baby talk to those folks. So I can understand all you guys complaint

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Metro by T-Mobile refuseing honer return policy

want to exchange phone they are refuseing to honer contract i have less than one hour and less than thirty days old dont like phone cant text with it wantbetter one

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Metro by T-Mobile bad business practices

Has anyone who has had complaints pertianing to Metro PCS filed complaints with the Better Business Bureau in their respective states? I am about to...
www.bbb.org

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John Gilmore
DeBary, US
Jun 26, 2010 12:19 am EDT

I just wanted to tell everyone how infuriated I am with MetroPCS Customer Service. I have been having issues with my phone regarding text messaging since January. I am constantly on the phone with them since January (and have about nine pages of names/badge numbers/times I spoke with them) and since my my phone will randomly stop sending text messages at various frequencies (either once a day or every couple of weeks, if I am lucky) The only way this problem will be fixed is I have to call tech support, have them reset something on my account and then I can power cycle my phone (Note: Simply power cycling my phone on my own does not work, they have to do something on the account)

Finally, three days ago they offered to open a ticket. Then yesterday my phone started having issues making phone calls. I had to call from my landline which took 45 min. to get though because of their IVR. It understood everything except my pin number. Because it kept thinking I was saying something completely different it would not let me speak to a customer service rep.. the system explicitly refused to let me get any further until I gave it my pin number which it could not understand! I had to call in as a new customer just to get to speak to someone.. that took 20 min. of the 45!

They [customer service] said that my phone needs to be replaced as it sounds like there is a problem so they transfered me to the dept. that could handle that. The dept they transfered me to was the insurance line for phones damaged, stolen or lost by customers! The phone was never damaged by me, it just has never functioned like it should!

So I called back, spoke to yet another rep. They told me to go to the Winter Park store (about 45 min. away) and have them replace it. So I did. I explained my issue to a nice Metro PCS agent at the store. However, he said I had to pay a $10.00 plus tax processing fee to have the phone replaced! I don't understand why I, as a customer, have to pay a processing fee to have a phone replaced that has been having issues since I got the phone! He said I could speak to a supervisor and I did.

The supervisor was rude and condescending. He acted like I didn't know how to use my phone and that I had too many txt messages and/or emails on my phone. He tried to get technical with me but when he realized I was more technical, he backed off. He said these phones can't handle saving many text messages and said he was going to cancel the phone replacement order!. I showed him how much available memory my phone had and explained to him how much storage space one text message actually took. He kept arguing with me saying that he has the same phone and same problem and what fixes it for him is deleting all his text messages and emails.

I explained to him that this phone is $250.00, it is a business phone and is should not have an issue that it is having because of too many text messages (Besides, I had hardly any on the phone) and for the fact that it works fine after they do something on the account temp. fixes it negates his whole point. I had to urge him to not cancel the order and he even said that he had other customers to help and that he didn't have time to discuss this with me!

I called back into customer service after that and explained everything I have here (and more since I have had many more issues than I have explained here) and told them that all I am requesting is to have the 10.00 processing fee waived since I have been dealing with this issue since January and they should do this as a courtesy; they refused.

I am going to see what this replacement phone does as it is my only option at this time. I know there are some issues with the phone because I had been told over the phone and by the nice man in the Metro PCS Store that it looks like my phone has been having issues receiving updates. I know that they must be having some type of issues with their network as well.

I guess the bottom line is you get what you pay for, either service wise or customer service wise. 1 out of 10 people at MetroPCS are nice while the other 9 are rude and condescending. They do nothing to actually make you happy. They offered me a $3.00 credit (three dollars) for the problems I have been having since January.

I will pay for one more month of service (it is prepaid) and I hope that I do not have these same issues or at the very least that I have them less frequently! It is sad especially since I paid 250.00 on this phone and I do not think I can use it on any other network but I will do more research.

I wanted to share my experience with anyone that wanted to listen in the event they were considering MetroPCS. To be fair, I have not had many issues placing phone calls until today. I do have issues with it taking a while to dial from time to time but that could either be the phone or the area I am in. If you like to text you may have issues (My friend has MetroPCS and he also has issues from time to time texting, just not as much as me)

Hope this information helps others in making a decision about MetroPCS and I am curious to know if anyone else has issues text messaging on the MetroPCS Network.

Thanks,
John

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Metro by T-Mobile horrible company

Metro PCS is the worst company I have ever dealt with. They rip people off and no one does anything about it. An attorney really needs to file a class action lawsuit against this company. I have had Metro PCS service for over a year now. I switched from Sprint as I was paying around $150 per month for unlimited cell/internet and it was too costly. First, the service through Metro PSC is horrible. My calls are dropped all time when I try to use my phone. There are times when it will go into roaming and it should not be roaming as I am in my coverage area in Florida. When it goes into roaming, I cannot use my phone; eventhough I have paid twice now for "roaming minutes" (which I should not have to use in my coverage area) Even if I wanted to use my "roaming minutes" in my own coverage area, I cannot acces them.

The 1st time I paid for roaming was when I travelled out of my coverage area. I did everything the sales person at the store told me to prepare the phone before i left my coverage area. I was out in the middle of Kansas and my ohone would not woork. I had an emergency situation and needed to use a phone (no pay phones were available anywhere, and I was not able to use it. Customer service was non-existent as one keeps getting the same automated message that goes into a loop. It is nearly impossible to talk to a live person at Metro PCS. Next I went to Nebraska. My roaming minutes wouldn't work there either. I finally got through to their tech support. They farm their tech support out to Panama and I spent 1/2 hour arguming with the tech person that Nebraska was part of the US; as he kept insisting it wasn't and that's why I did nto have coverage. Unbelievable! I have lost money by purchasing "roaming minutes" I could not use, on a cell service that does not work much of the time, and nearly froze to death on a Kansas roadway when I had car troubles and I could not use my cell phone to call for help.

I wonder how much money this company makes by not being accessible by phone to the public; especially when customers try to reach them to disconnect service and they cannot get through to anyone? This company is blantantly ripping off customers. Are there any attorneys out there who are even remotely interested in filing suit against this company that is ripping off so many people?

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Karen Betsill
jonesboro , US
Jul 17, 2009 11:49 am EDT

I totally agree the on thing different with my complaint is that when I have had four phones in the last 6 months. they break or something happens to the phone that is technical. I thougt maybe I would spend alittle more for the phone and with in two weeks the charger broke. They would not take it bake even know the book says within 30 days, also when I had bought the phone I was promised insurance. The trainie they had working in the Lovejoy store neglected to call it in so they told me even if it was there fought they still could not help me. Told me basically you are out 150 dallors. What do you do with bad business, that is why the economy will never get better with the type of business metro pcs has practiced. thanks Ashley Walker

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Metro by T-Mobile - customer complaint

I have been reviewing many Metro PCS customer complaints and its dificult for me to agree with every complaint because many of the complaints are irrational. A few, only a few complaints are acceptable. I am the only representative/owner here at my location and many customers like my quality of service in comparission to other locations they have visited...

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Metro by T-Mobile unauthorized charges

I had signed up for the $40 plan, but the salesperson entered me in for the $45 plan. Of course it says $45 on the contract, but I didn't review it since I had trust in the rep doing the right thing (incidentally all you get is the bottom line with the taxes and all so you couldn't tell from the bill what plan you're in).

I went back to the branch seeking a 3 month credit for the the rep's mistake, but they couldn't accommodate me there, telling me to call customer service. With customer disservice it's like hitting a brick wall. I wanted to continue but I also wanted to correct their mistake. So I figured since I overpaid by $15, I would drop down into their $35 plan for at least 3 months to make up for the difference (I already did this for 3 months and I plan on doing this for at least another 3 months to teach Metro a lesson - the services at the $35 level is adequate for my needs.)

I will continue to see how it goes with Metro. They're getting heated competition from Cricket and magicJack and I may jump.

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phillynsk
Philadelphia, US
Jul 21, 2009 7:44 pm EDT

For the people who dont know about MetroPCS... When you purchase a phone with Metro you get your first month free. So the free month you get is always the $45 or $50 plan. After all the month is FREE! So when you come in on your due date your free to downgrade your plan to a lower plan with no problems.

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8:30 pm EDT
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Metro by T-Mobile metro base on employees money then reiborse back.

MetroPCS was base on taking there employees money then giving it back to there employees. Yea the employee will get there money back in 2 weeks but it’s not fair... The field engineers and RF engineers have to pay from there pocket to put gasoline and buy there own tools due to MetroPCS not providing them a Fleet Card for the use of there company vehicle and Credit card to purchase tools needed to perform there daily jobs. The employee has to break down there personal budget and spare money out from there checks to pay for MetroPCS needs. I really think the company should be more professional and give out Fleet cards for employees that use a company vehicle and be fair with its employees... We all have a budget and personal finance to control and of course family to feed... So MetroPCS be fair and respect your own Ethic of Conduct. I was an employee and resign due to this problem, but I really miss my MetroPCS customers and my old Job at MetrPCS. I hope Roger D. Linquist can resolve this issue and think about there employees more often because of them MetroPCS is what it is today its time to spare them as well.

Roger D. Linquist is the Chairman, President & Chief Executive of Officer of metroPCS

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7:27 pm EDT
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Metro by T-Mobile lies and more lies

Upselling phone plans and then billing higher then agreed, by thru text can metro answer with out starting the conversation - (A single question, with out say saying)- — (Sorry for the inconvenience) then they lie insult my intelligence this is the only answer they give! To all problems the promise you a plan then the next month billing is higher always a few more dollars or always saying (Sorry for the inconvenience) (Sorry for the inconvenience) (Sorry for the inconvenience) (Sorry for the inconvenience) can they honestly answer with out that? Yesterday I disconnected 1 of 4 phones because they lie to me tomorrow 2 more then finaly the 4th will go next month unless they can answer my simple questions I wonder how the ceo can sleep knowing that the comapny policy is to evade all complaint with out resolve and insult to the common man or woman

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flalocksmith1
Gibsonton, US
Jun 21, 2009 4:40 pm EDT

I have been with Metro PCS about 4 Months my last bill I underpayed
by .02 cents got a text msg.from them to pay by cc now or they were
going to cut my service.I called where i bought the phone and they took care of it. That is the only good thing I have to say .

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4:26 pm EDT
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Metro by T-Mobile bad customer service

I have been a customer for almost a year now and I am very dissatisfied because of the bad customer service I have received from this company i called in to make a complaint and they had no number for me or a address so i went online and got the company information. The agents I talked to left me on the phone for almost a hour. They do not care about the customers or what we have to say I think they need to get a better customer service system for us customers! I was calling because of the bad service I was having with my phone no service no reception and late messages really late like a day late and dropped calls! I am going to cut off my service and go back to cingular!

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Julie
ontario, US
May 06, 2009 9:56 am EDT

I went to activate my phone last thursday, it is now wednsday of the next week, and still no phone service. I have been there 3 times already. They keep telling me wait it out, it takes awhile. I said I am going back today, and if it is not rectified, I want it cancelled. They said all sales final. I was like, well since I havent recieved what I paid for, teqnically, the sale is NOT final. AM I right?

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Scholtzk
Boothwyn, US
Apr 09, 2009 11:21 am EDT

Metro pcs is the worst phone company ever! My phone stopped letting me send out texts so i called to get the problem fixed, but the customer service representatives keep hanging up on me! They told me it would take 72 hours to get the problme fixed, ever since they told me that my phone keeps freezing and 72 hours later its still not working. They are terrible and i would not recommend their services.

Metro by T-Mobile Customer Reviews Overview

Metro by T-Mobile, formerly known as MetroPCS, is a prepaid wireless service provider in the United States. It offers a range of no-contract mobile phone plans, which include options for unlimited talk, text, and data. Customers can choose from a variety of smartphones and basic phones available for purchase. Additionally, Metro provides family plans and hotspot data services. The company is known for its straightforward pricing and a selection of plans designed to suit different user needs.

Metro by T-Mobile In-depth Review

In summary: Metro by T-Mobile, formerly known as MetroPCS, offers a range of prepaid wireless services that cater to budget-conscious consumers. With competitive pricing, a decent selection of phones, and a user-friendly website, Metro by T-Mobile stands out as a solid choice for those looking for affordable mobile solutions without long-term contracts.

Overview of Metro by T-Mobile: Metro by T-Mobile is a prepaid wireless carrier that operates under the T-Mobile brand. It provides no-contract cell phone plans with a focus on affordability and simplicity.

Services Offered: Metro by T-Mobile offers prepaid services including talk, text, and data plans with various tiers to suit different user needs. They also provide hotspot capabilities and international calling options.

Pricing and Plans: The carrier has a straightforward pricing structure with all taxes and fees included in the advertised price. Plans typically range from basic talk and text to unlimited data options, catering to a wide array of data needs and budgets.

Network Coverage and Reliability: As a subsidiary of T-Mobile, Metro by T-Mobile customers benefit from T-Mobile's nationwide network coverage, which is known for its extensive reach and growing 5G presence.

Customer Service Experience: Customer service is accessible through various channels, including phone, online chat, and in-store representatives. The quality of service may vary, but there are ample resources for support.

Phone Selection and Availability: Metro by T-Mobile offers a range of smartphones from entry-level to flagship models, including brands like Apple, Samsung, and LG. Availability may vary by location.

Online Experience and Website Usability: The Metro by T-Mobile website is user-friendly, with clear navigation and easy access to plan information, account management, and online shopping for phones and accessories.

In-Store Experience: Metro by T-Mobile has numerous retail locations where customers can get in-person assistance, purchase phones, and sign up for services. The in-store experience can be helpful for those who prefer face-to-face interaction.

Additional Features and Benefits: Some plans include added perks like Amazon Prime memberships and Google One storage, enhancing the overall value proposition for customers.

Promotions and Discounts: The carrier regularly offers promotions such as discounted phones and plan upgrades, especially for new customers or those adding additional lines.

Customer Feedback and Reviews: Reviews of Metro by T-Mobile are mixed, with some customers praising the value and network coverage, while others cite issues with customer service and signal strength in certain areas.

Billing and Payment Options: Metro by T-Mobile provides various payment options including online, via phone, in-store, or through their mobile app, offering convenience and flexibility.

Loyalty Programs and Rewards: While Metro by T-Mobile does not have a traditional loyalty program, they occasionally offer rewards or incentives to long-term customers.

Comparison with Competitors: Compared to other prepaid carriers, Metro by T-Mobile stands out for its use of T-Mobile's robust network and competitive plan pricing, though some competitors may offer lower-cost options with more limited services.

Return and Exchange Policies: Metro by T-Mobile has a return policy that typically allows for exchanges or refunds within a certain period after purchase, subject to terms and conditions.

Environmental and Social Responsibility: Metro by T-Mobile, through its parent company T-Mobile, has initiatives in place for sustainability, such as recycling programs for devices and accessories.

Accessibility for Disabled Customers: The carrier offers accessibility features and services for customers with disabilities, ensuring that all users have access to mobile communication.

Community Involvement and Local Presence: Metro by T-Mobile engages in local communities through various initiatives and maintains a strong retail presence for customer convenience.

Business Transparency and Ethics: As part of the larger T-Mobile brand, Metro by T-Mobile adheres to industry standards for transparency and ethical business practices.

Final Verdict and Recommendations: Metro by T-Mobile is a viable option for those seeking affordable prepaid wireless services without sacrificing network quality. It is particularly appealing for individuals or families looking for straightforward plans with no hidden fees. However, potential customers should consider their specific needs and compare with other carriers to ensure the best fit.

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