MetLife / Metropolitan Life Insurance Company [MLIC] / auto insurance / roadside assistance

United States
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Included in our insurance policy is "MetLife Roadside Assistance". You would assume, this would mean when you're stranded on a road-side, and when you need assistance, MetLife would assist you until your safely off the road. Be aware that what you really get is a representative who places a call to the nearest garage for you, then passes you off to an automated system that calls you called every 20 minutes assuring you that help is on it's way. But it's not. I finally, after two hours sitting stranded, found the number and called the garage myself. Apparently, the garage has no trust in Metlife's Roadside program, and just wanted my credit card before they would come out. Their automated process didn't tell me that part!

Jan 11, 2016

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