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MetLife Dental / dental claims

Gaithersburg, MD, United States Review updated:

These people are a joke!!! Several years ago, can you call it several if it's over 25 years ago? I had some lousy work done to my mouth, where I have had several of my teeth extracted. I found a great Dentist here locally that has managed to save the teeth I have left, and placed two temporary bridges in my mouth were excellent. I am back to get the permanent bridges, at a cost of 8, 000.00. My Dentist submitted all the paperwork, I have been monitoring this claim on-line, saw that they received a Pre-Treatment- Diagnosis, then it was just sitting there unattended. First it was the X-rays were needed, then the dates the teeth were extracted, when I informed MetLife, that it was so long ago, I couldn't remember, I don't live in NY, and haven't for the past 15 years. I was informed by e-mail, "No worries, this is there response "Thank you for writing to MetLife Online and allowing us this opportunity to assist you. I understand if you cannot remember the exact date. You can provide just the month and year however, the information will need to be submitted in writing on a copy of the EOB. Unfortunately, we are not able to accept this via email. I hope this is helpful. Please let me
know if you have any additional questions.

Barbara
MetLife Dental Global Operations
{MetLife Secure Message}

Today's E-mail reads "Thank you for writing back to MetLife Online and giving us this chance to assist you further. We appreciate you taking the time to provide the additional information, as it was most helpful. We have received the information. However, after reviewing it further, our Claims Unit does need the exact date of extractions. Please verify this information and submit it along with the EOB. This can be faxed to
[protected].

I understand that this is probably not the information that you were
expecting to hear but I hope that it has been helpful.

Candice

I have been haggle with this insurance since 3/18/2014 and we are a month into and NOTHING!!!

Sy
Apr 23, 2014
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Comments

  • Ve
      24th of Oct, 2014
    MetLife Dental - Denied Claims
    MetLife
    United States

    Unhappy with my MetLife Dental insurance this year. My plan should cover two check ups and one bitewing image a calendar year. They told me that I already exceeded my coverage and I needed to pay out of pockets. One of the evaluation by the dentist was a limited evaluation because I had an infection and they wanted to check on the root. But, MetLife said that it is considered as one of the 2 check-ups. Then, the dentist took an X-ray for one of the teeth because it was infected. MetLife also states that counts toward to the full mouth X-ray coverage.
    I still don't get it. The years before I had the full mouth X-ray paid and then any other single bitewing images when I had a root canal or crown done. Rip off.

    0 Votes

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