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Mercedes Benz Rosebank / terrible experience - car service

1 South Africa

I took in my car to Merc Benz in Rosebank on Friday 29 Dec 2017 for a service. The droppinf off of my vehicle went just fine.
I did get a call getting an update from my Service Advisor during the day.
Later in the day I get a call at 14h09 asking if I can be collected. I made my way downstairs around 14h20 to give them time as they were literally down the road from my office.
I was only picked up at 14h42.
I then had to wait a further 45 min at the dealership as my car was not ready. I was picked up too early!
I finally get my car, before I leave the dealership I wanted to plug in my phone to charge only to find that my car charger (Snug - quick charging) was missing.
The service advisor was helpful and helped me look but nobody seemed to know where it was - even though a Car charger was listed on the list of items that where in my car when it came in.

I am absolutely apaulled at the level of customer service I receievd from Mercedes Benz as I expect so much better from them.

Jan 2, 2018

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