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Menards complaints 721

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5:29 pm EST
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Menards sent 2 rebates and only got 1

I had went to menards and bought paint on 10/14/10 grand distinction which I got the rebate number 3364. When I got home I was not happy at all with the color and took it back the mgr exchanged for the right color and said the rebate would still apply. I went the on 10/16/10 and bought another gallon of the same paint. I got the rebate on the second gallon and not the first or I only got 1 rebate instead of two. in summary I bought 2 gallons of paint, sent in two seperate rebate forms in the same envelope and only got one rebate of $5.00 back. again receipt # 3364 sent on the 10/20/10. please reply or send me the other instore $5.00 rebate you owe me.

Thanks
Rita Sokol
[protected]@msn.com

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Ray Oehme
, US
Dec 06, 2016 8:52 pm EST

this paint shows every brush stroke, and pulls off freshly painted surface with each application, forget trying to 1 coat anything with this crap... unless you are spraying it on...maybe.

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6:25 pm EST
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Menards employment

UNETHICAL, GREEDY BEHAVIOR BY MANAGEMENT TEAM! Menards can be a good company to work for, good pay, fair benefits, but they also still offer a year end bonus. Stores get a bonus based on the sales for that store. This bonus is divided between the employees based on ranking (manager, assistant, team member) and length of time employeed. They need to still be employeed by December 15. If anyone is qualified for that bonus and leaves or is let go prior to that date, the store gets the same bonus amount, but it's distributed to the empolyees still there. Some managers will find any reason they can to let someone go right before this time so the "bonus pot" will be larger for their own benefit. Basically they just cheat some poor employee out of something they worked all year to receive. Someone I know (I will remain nameless) put in their two weeks notice because they were moving away to go to school. They were let go only a few days before the "Bonus Deadline". The initial reason was because they were 2 minutes late for work that day, they called in and explained they were running late because of the weather and it was approved. Then they changed the reason and said it was because of availability when they had the same availabilty approved for several months and it was never an issue... (nor were they even asked if they could put in more hours). This manager knew the employee was moving away to continue their education and was let go right before the bonus cut off time. What does this say to young people, starting out into the working world. How cruel is it to cheat soomeone out of a bonus, someone that is going away to school, on their own. Did this manager ever go to college? Forget what it's like to be in college, working, paying for their own rent, utilities just living pay check to pay check. That measly $500 bonues distributed amongst several employees is nothing compared to how far it would go for someone going out on their own for the first time.

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ugh_complaints
Indianapolis, US
Feb 11, 2011 4:59 pm EST

Unfortunately you're wrong about how their bonuses are processed. I used to work there and am extremely familiar. Profit Sharing is not based on any sort of "pot" so firing someone before Dec 15th would not enlarge the other manager's bonus. Profit Sharing is based off of a certain percentage (based on how many years you've worked there) multiplied by the amount of money you made that year.

Managers recieve year end bonuses based on their pre-set percentage at the beginning of that fiscal year multiplied by net profit dollars if they hit a certain amount of profit.

While I do agree, they seem to screw people over right before the bonus deadlines, their own bonuses do not increase because someone else's bonus is taken away :)

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6:54 pm EST

Menards refused to product back

I purchase a snow blower from Menard's last evening. I spent $1, 005.42 fo0r the Brute 13.5 X 29 electric start. I even paid $ 39.95 for delivery of the terrible product and the delivery guy actually didn't even know how to get it out of the truck, my brother and I had to unload it.

I pulled up to my garage, put gas in it and tried to start the snow blower, it would not start. We tried it three times to no evail. We checked the oil, spark plug and all connections and this snow blower just would not turn over and it was approximately 15 minutews old. (Brand New)

I called Menard's in Oakdale, Minnesota I spoke to some one that stated he was the Manager, I explained the situation with the product I just purchased and explained to him, I need someone to come back to my home and pick this product up, I will not pay over $1000 for a proiduct that dopesn't work! The *** so-called manager asked me, did you make sure to put fuel in the snow blower? I said, of course I did because I would be willing to bet it would not start with out it. Again, the *** manager then stated this, we'll seeing you put fuel in the product we can not take it back becasue it's now used.. I said, that's incorrect because this item will not start, I've had it (15) minutes and I would also bet your delivery drive has not even returned back to your storer yet from his trip to my home 10 miles away? The manager said, you're correct, . he's not back yet buyt seeing you have put fuel in the snow blower to start it for the first time, regardless of the fact it will not start, it's yours and we will not take it back. The store manager then hung up on me!

Nice service from a retail store thast steals over $1000 from customers, refuses to try and make some sort of an accomidation to the customer and then hangs up the telephone because he's both to ignorant and unqualified to answer simple questions.

I will NEVER buy as much as a cotter pin from Menard's ever in my life, what a joke of a retailer.

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bismark, US
Jan 24, 2011 1:16 am EST

I am a store manager. I would have taken it back. You cannot lump all Menards into this category, as different managers do different things. Unfortunately, the one nearest you is a ###. Sorry. I would have taken care of you.

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4:45 pm EDT
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Menards will price match any discount from Lowes and Home Depot except 10% military discount. They claim they will match the discount when it is advertised, but since their competitors offer it year round, they don't advertise it. Especially in a time of war it is nice to see that Menards does not support the troops and their families that sacrifice to protect our freedom, don't shop there.

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It has been an on going nightmare for more than a year. The product was purchased from Menard's in Long Grove. It was installed by professional installers both times and both times failed. It has a "LifeTime Warranty" for residential use. Not so, it seems. First time it failed (25% seam defects)we were able to get a product exchange but had to pay for...

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4:44 pm EDT
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Menards not being handicapped accesable

Menards is not handicapped accessible, I told the cashier that and he said" you could have someone push your shopping cart" Now how is that handicapped accessible if the disabled person needs to walk with the person that is pushing the cart. I will no longer shop at Menards but will go to Lowes where they have amigos/motorized carts for customers to use.

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employee524
Chicago, US
Jun 23, 2012 3:08 pm EDT

i work at a menards store and at our store we have a motorized cart for disabled guests and if it is in use we have carry outs who would push a disabled guest around the store in one of our wheelchairs

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10:31 am EDT

Menards don't wait your money back, you will get a voucher

I purchased an air conditioner from menards ( soleus ghee 6000 btu unit) the energy tag stated usage of 50.00 a year .

I used it for a couple months which increased my electric usage by 80.00 a month .

So according to my receipt, and menards I had 90 days to return for full refund then after that period I would recieve a voucher.

So I returned it before the time expired and they refused to take it off my charge card, but only would give a store voucher, even tho your receipt says they will refund, Dont believe it.

I faxed thier corp office with a complaint, with no answer so my charge card agreed to remove it from my charge card, (capital one )which I am thankful . so if you have a problem with returning something check with your charge card co, an see if they will remove it off your card . Luckily I used capital one :)and got a full refund, I still have the voucher but menards can have it back, , I will never purchase anything as a large appliance there again.

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little one 222
, US
Mar 07, 2011 3:28 am EST

this complaint is stupid its ppl like you that but ### use it for a month or two and then try to return a product that is perfectly fine, that once used can not be returned to the shelf and gets defected out and money is lost to the companey. I mean really now obviously if you buy an air conditioner your bill will go up depending on how much you use it. Its idots like you that make working in retail a living hell, oh and p.s any store you go to has the right to refuse a refund.

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8:25 am EDT

Menards rude service

Went in to use a Lowe's 10% coupon to purchase a hose hideaway & ceiling fan. Was told that I wasn't allowed to use the coupon on sale items when I had previously used it on items on sale before have the receipt to prove it. The manager Gus was rude and accused me of arguing when I was trying to have a discussion and find out when and why the policy changed and why consumers aren't notified. He was in my face and rude and completely inappropriate. I left without a purchase nor will I ever be returning. Have never had any customer service issues at Lowes and maybe I should have just used it at Lowes instead of trying to use it at Menards and give them some business. I'll be sure to be giving my business elsewhere especially considering Menards prices and customer service are so poor and completely mismanaged. I told the manager I understood policies changes, but wanted to know where I can find out the policy and he said we don't have to post every single policy we have. I said as a consumer how are we supposed to know the policy if it's not stated somewhere where we can read and have full disclosure.

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upbaja
Negaunee, US
Mar 02, 2014 7:38 am EST

Menards does not allow using the Lowes 10% coupon on sale items...never have, never will. If you received it in the past, it was in error.

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7:55 pm EDT
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Menards terrible service

Bought about $380.00 worth of framing lumber, loaded all of our lumber and realized they were out of stock on one 14 ft microlam. After wandering around the lumberyard desert in vain pursuit of a yard person, I eventually stumbled across an assistant manager. I asked if we could have a 20 ft board cut down so we could fill our order and get back to our jobsite. Assistant manager guy was not able to answer our question and was unable to raise the manager on his radio so I had to follow him back across the lumberyard desert in search of the one person capable of making this monumental decision. We finally found the manager and after waiting for a few minutes for him to get of his phone he determined that he couldn't allow a 20 ft board to be cut but that he could allow a 17 ft board to be cut. Back across the desert with powerless assistant manager to discover that in fact there are no 17 ft boards in the racks. Assistant manager guy has bright idea of using his cell phone to reach the manager in lieu of another trek across the desert to check with manager guy to see if under the current circumstances it would be ok to cut down a 20 ft board for us so we could return to work. Manager says no. Between my employee and I we have now wasted close to an hour on this enormous endeavor to save Menards about $10 on a board. We have four employees who regularly purchase materials from Menards for our business and in our personal lives. I determined that we will not be doing any further business with this company, dumped our load in the yard and canceled our credit cards. Goodbye Menards - hello Lowe's and Home Depot!

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7:15 am EDT

Menards lies and refused to honor raincheck

We got a raincheck for a 20" Eclipse bike for $19.99 with a $30.00 rebate. We called to see if any had come in and were told that you had

five. We were told that they would hold one. we immediately went 30 miles to the store in Tipp City to pick it up. When we arrived we were told that since we hadn't prepaid, we could not have a bike even with our rain check. This is not the first time we have had similar problems and it very wrong to treat customers in this way.

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Stormingcalm
Hamilton, US
Nov 06, 2013 11:13 pm EST

Sadly menards are widely different according to the store, there is a vast difference according to the people that live in the area, the fairfield township location is amazing and will work with you on most accounts. One thing alot of people don't realize is the shear ammount people that try to take advantage of stores.

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4:10 pm EDT

Menards no military support

I was first told my the the cashier, Pam that they supported the 10% discount, but when I showed my military Identifcation on August 10, 2010, at the store located at 21630 South Cicero Ave. in Matteson, Illinois 60443 she had to confirm it with the store manager and he came over said they only give the discount on certain holidays. This all happen at 2:46 pm. I guess I will be shopping at Home Depot and Lowes they sale the same items as Menards but they support our Military and give the discount and all of their staff has been informed of the discount.

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Dingle Bogardus
Mt. Sterling, US
Apr 01, 2011 4:43 pm EDT

Menards rule for military discount is to do what the competition is doing. As a rule Lowes and the Depot give the discount around Memorial Day, Independence Day, and Veterans Day. If the competitors in your area are offering the discount all the time and the Menards staffis unaware of it, then your local Menards manager is sleeping on the job. Not a reflection of company policy.

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5:51 pm EDT
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Menards rude customer service

The customer service in Menards in Elk River, MN is so bad I do not even go there anymore. If you do have a question you just get a dismissive answer. The last time I was there my husband and I were looking to purchase cabinets for our kitchen. The employee was a snotty and rude ###. He acted like he was "too busy" to help us and he made a rude joke at my expense. The time before that we had a woman in the paint section who was a ###. They all seem to be this way there. Time after time, year after year. I think it's a prerequiste to hate customers before you are hired there. I mostly go to Home Depot or Lowes now. I've NEVER had a bad experience at either one of those. Stay away from Menards in Elk River if you want to be treated with respect!

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mark2121
dallas center, US
Feb 23, 2013 8:38 pm EST
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Ya, complain, get fired, WE get treated like ###, CUSSED at, CALLED names, We are supposed to sit and be treated poorly, I would like to got to where these people work and call them the names I had gotten called and see if they agree, that it is OK to do so, SCREW MENARDS, I am a Home Depot Cust now. I spent 37 thousand last yr at Mynads. NEVEER AGIN.

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gomenards
, US
Oct 31, 2012 10:06 pm EDT

If there is a problem see the General Manager. But if you want to pay higher prices go to home depot. I Am by no means making excuses for these people as I work for a menards but these people work in retail... where they get treated like crap all day. But if they are being that rude ask to see a GM...nine times out of ten he'll fire someone over guest complaints.

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1:53 pm EDT
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Menards defective product/poor customer service

Bought a new refrigerator on Memorial Day along with 3 other big ticket items. Brought it home, removed the packaging and the refrigerator had a HUGE dent and scratch in the back and both doors had scratches on the front. Called the Menards store and spoke with the General Manager, Jerry Richards. He would not help us at all. We asked him to order a new refrigerator and deliver it to us and take the damaged one back. Well, because we did not pay to have it delivered the first time, we would have to pay him an additional $65 for him to deliver the new refrigerator. He had me in tears at the end of our phone conversation. Very rude and arrogant. We told him that we would bring everything that we bought back and he said we could but he would charge us a 25% restocking fee. We ended up taking the damage refrigerator back and asked for our money. They did give us our money back minus the $100 rebate...which I haven't received yet! And from reading some of these other posts...I may not ever get! We went across the street to Lowes and bought a new refrigerator there which they delivered for FREE! Shame on Jerry and shame on Menards! Quality customer service is very important to consumers and the Quincy store is lacking.

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Laurel Langlay
, US
Mar 02, 2018 1:44 pm EST

Can I send a stamp addressed envelope with my address and return address on the envelope so some one can not steal the rebate sign it and use it ? I do not want Menards name on the envelope. Cause the last rebate I did not get. I let you know and you said it was sent but I did not get it . So someone must of got it. Not me.

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rs7
Toledo, US
Dec 02, 2010 9:24 pm EST

If you do get your rebate back it will be in a form of a in store credit only. I would never shop there again even though I used to work there and they let me go and never gave a reason why. When they wrote people they would make things up without the facts or even looking into it. Menards can go ### them selves

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4:03 pm EDT
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Menards horrible customer service

My father has been a Customer of this store since they open. But I personally don't like it because theirs always representatives who are chitchatting as if there on break and or don't know what your talking about and don't help you. But anyway. My father had gone to purchase a 36" door and since they had no more my dad asked the price for the display since it was a little damage. Well the guy checked in the computer and gave him a price, he was even suppose to give him a discount of $10. Well when he got home we saw the recite that he was charged the suppose discount!
So he went back once again to see what happened. Wasting gas on a fault on there side he has a V8 truck. Well the so called Manager was accusing him of stealing the dam door! Totally insane! One he would have never gone back to the store for them $10 discount he was suppose to be given. Com on! Second they called that one guy the rep and he stated once again that the computer gave him that price..But the Manager keep saying that the price was only for the frame ($189) the door was extra. But that was not on his fault it was on the computer, the rep and or the cashier. But that one rep said it was for the whole thing!
Well they made him leave his Driver License at the store and go get the door to return it! They treated him like a thief. For a dumb door.
Well he had to come back get help to load once again and go back to the store. But this time my husband went and we were the once who called the police. It is totally ridiculous that there is not one Customer Service number to the main Branch, or to reach there district manager. They would not give you there full names or any info. If they have nothing to hide why not?!
We are totally upset and will NOT shop at Menard's and will let all my friends and family know so they shop else were.Rather go to Lowes with so far better quality and customer service!
So people be Ware of this Store!

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gomenards
, US
Oct 31, 2012 10:11 pm EDT

haahaha

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babba
, US
Jun 30, 2012 8:02 pm EDT

man, yu nead tu goe git yu som uf thet their skullin sos yu kin bea au goud splr lak mei ande stae wae frumm thet thar menerds stor cuz dey iss relly stuped

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12:11 pm EDT
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Menards rebates

On 4/24/10 I purchased 21 products from Menards, 4 of which had rebates. As of yet no rebates have been received although I submitted them on time with all documentation. Whatn a rip-off. I would not have purchased these items without these rebates. Where is the consumer protection agency in WI and why are they not doin g something about this? Thank goodness there is a Home Depot in my area because apparently Menards does not want my repeat business.

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DaveK55
, US
Sep 09, 2009 1:52 pm EDT

In May of this year Menards had a promotion going on for deck wash, after you mail the rebate in the deck wash is free Ha! Ha! It would be if they would ever acknowledge the rebate< I stopped at the store to ask them about it, nobody knows anything. Again I purchased an air mattress with a 5.00 rebate sent all the information in still no rebate, nobody to call, gave me a website to get on, nothing, I guess I have learned my lesson, I will not shop at Menards anymore, I will go to Lowes or Home Depot.

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sandra close
Des Moines, US
Apr 26, 2011 12:55 am EDT
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I have been doing Menards in store rebates for years and I never have incountered a problem. Although
you must follow the instructions to the letter.

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blown_347
Trumbull, US
Jul 06, 2010 11:19 pm EDT

I agree I sent in rebates for R38 in NE to total $160 and the rebate center said they never got it. They did contact me and ask for all of the purchase info which I gave them, but now they wont answer me back. I went into Menards a few times to ask about it, all they told me was it's a third party deal and they have nothing to do with it... Really? I'ts in your store but you have nothing to do with it. Thanks! Who do I contact for false advertisement?

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dex89123
las vegas, US
Feb 02, 2010 2:49 pm EST
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My brother and I shopped at Menards over Christmas and we bought a lot of the same items; stocking up on the tons of free and discounted (through rebates) items that they were advertising. We live right next to each other and he received all of his rebates (over $150) and I received NONE. Our addresses are similar, but different--I'm guessing that Menards treated us as one person or one address--we're neither and this really sucks. (FYI: His address is 2417 Auto Trail and I am 2417 Auto Road---we didn't come up with these addresses, the USPS assigned them to our properties several years ago during a 911/central dispatch requirement). I notice that Menards may identify rebates only by the last name and the number--so we would appear to be the same person (same last name and same 2417 number). Menards doesn't go by anything past the number, so they would not differentiate between Trail and Road. So, am I screwed...while my brother got all of his rebates? It wouldn't be so bad, but it's $150+

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Patty L Reed
St. Paris, US
Jan 23, 2010 1:19 pm EST

Still waiting on my rebate for item no. 1221.

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Patty L Reed
St. Paris, US
Jan 23, 2010 1:18 pm EST

I have sent in for 2 rebates. I received the 3.00 rebate but never received the 20.00 rebate, they were filled out the same way and put in the same envelope because they were going to the same P.O. box.My e-mail is plr41462@aol.com. Iwould like to know were my rebate is for item no.1221. Thank You.

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retailsucks
, US
Sep 20, 2009 5:47 pm EDT

I can just about guarantee that you didn't fill out the rebate correctly which delays the process in which your rebate is processed and they might have just thrown it out if you didn't even come close to following the directions. Also, the rebates aren't the responsibility of Menards per se, they're issued by the company whose product you buy so that's likely why "nobody knew anything" which I guarantee they still gave you some information you just ignored it and ran out in a snuff and posted on here about it.

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11:46 am EDT

Menards customer service is non existant

Employees in the store never have time for the customer. When you have a question or need help finding something the staff at Menards seem to have vanished. Where do they go? What is the point in giving these people jobs if they are never around? If you are lucky enough to get the attention of someone to find a product, my experience repeatedly has been a finger point along with "its down the aisle". Don't tell me, SHOW ME. If I wanted to search aimlessly until I stumble across the item of interest I would not be talking to you! Now, if you step into a Home Depot, this never happens. Menard's needs to make some policy changes but I will never know if they do. I won't ever go back. Too much of a pain in the but when all I want to do is get in and get out.

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freedom from menards
, US
Jul 06, 2014 5:37 pm EDT

I am a former employee and its true they don't care about guests and their employees. The reason why no one is around is because they keep the stores understaffed so the managers can make bigger bonuses based on payroll. I have had many guests complaining of this too and its why nothing ever gets done. Its all about money for Menards over service and quality of the product. I did my best to help guests out. The training of team members is a joke and they don't help inform employees on products. They have us do in-home training which just teaches the basics and nothing on the brand or more technical stuff of the product. The reason they have bad service is because all the good employees quit and you have the dumb ### rejects left working there. Menards is not an employee friendly place and they take advantage of there workers and guests.

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meadowofpeace
Detroit Lakes, US
Jul 03, 2014 9:47 pm EDT

I have had nothing but HORRIBLE experiences with Menards in Detroit Lakes, MN. NO ONE wants to help! Ever! The paint guy took 2 HOURS to mix my paint! Actually, he didn't even do it. I had to have someone from the carpet department come do it. Today I went to look at carpet and the guy was a complete idiot. I stood in front of his post for over 10 minutes when finally he came. He did not look like he wanted to help me at all. I asked him many questions regarding purchasing carpet and when I asked him where I could find the pricing for carpet pads, he wouldn't even leave his post to SHOW me where it was, instead he just told me in a non-descriptive manner. I couldn't find it for 10 minutes and had to ask him twice! Ridiculous! At the end of my visit I spoke with a manager and told her about what happened and how it was quite frustrating that he was so unwilling to help. Instead of offering an apology of any kind she just kept saying "Oh, ok." Really? That's how they run the store? I am done wasting my time and will never be returning there. Enough is enough. Either hire people that will actually help or close down.

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jeffro28
Demotte, US
Dec 18, 2011 8:26 pm EST

Ex customer. If you want to talk to a PERSON good LUK

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We purchased 4 sets of chair cushions it says on the tags that they are Ever Luxe-poly fill springs back to retain shape it is false representation because we have had them 5/28/2010 which isn't even a week and they are worse than our old ones which we no longer have . The purchase price of these cushions was $46.79 each real pricey for something that isn, t what it is supposed to be.

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Menards reps / flyers / new policy

I have have been doing business with menards since 1980" s placing my flyers in there stores"' And bringing in thousends dollars in purchases into there stores"' Until recently"' My Flyers have to be to there specific Specifactionss and I now have to have a rep in there and have give them my Credit /Debit card number and a detailed price list"' And have to make a purchase with our customers which is almost impossible to be that specific"'Some jobs are subject to measure as well as unforseen complications and some customers simply dont want to purchase everything from menards.but if i dont follow there procedures my flyers are removed without any notice'' Also if i put my labor prices right out there in the open"' For other SUB contractors to see And some SMUCK to under bid. ""YOU GET WHAT YOU PAY FOR"" And the rep that they assign to us isnt worth Two Cents because if we dont go through them they dont get paid"" And they favor the ones that bring in the most sales"" Most of there reps dont have any idea how it works! This new policy they now have for subs, Im sure has cost them more than its worth"" It has become to much of a hassle for me to even deal with them"" OH WELL"" Its there loss I will send my customers were ever they choose to go and if they ask"" Menards will be the last place i Suggest to them. Unfortunely i still have some costomers that make there purchases from menards, But i dont send them to my rep"" I give them a material list they will need and my phone # to ensure that they are not sold more than they need.

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4:18 pm EDT

Menards beware

I spent over $13, 000 on a kitchen remodel and bought my cabinets at the exasperating Evansville, Indiana store. The so-called designer made an error on the CAD drawing which forced me to spend more money on additional cabinets and brought construction to a halt for 3 weeks. Then, regarding the cabinets they should NOT have put on the order, I got "No ma'am, you absolutely cannot return those two cabinets, they were special order." They also lost the entire computer file (read here - most likely deleted it when they saw they made the error because the guy got up and left the area for a few minutes to go to another computer, returned, and after "searching" for a while, said it was gone. Yes I still have the printout of the file though). They refuse to admit they made a mistake, and the store manager, C. M., is a *** who only cares about covering his own rear end and tells "Guest Services" he talked this over with me several times with the resolution that I didn't want to return the unnecessarycabinets. He called ONE time and that was nearly 6 weeks after the cabinets came in. Also, the Eau Claire Guest Services will "only do business by mail"... snail mail. They don't thoroughly read the mail you send them, so their answers are inane and uninformed. They also did not respond to the BBB complaint until 3 weeks after the case was closed. Completely frustrating, unbelievable indifference, and outright denial. Even after numerous letters of explanation of the problem, Guest Services still was saying it was a manufacturer's problem. Now that the Attorney General is involved, they are saying they offered to take them back and I said no, but when I asked for that in writing, they refused. NEVER NEVER NEVER again. My contractor referred his next remodel to another store after seeing what lousy service Menard's has.

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fa0gdafgobanfdgho[ubaga
Chicago, US
May 17, 2011 5:00 am EDT

same situation at my store, scheduled for 28 hours in a week and maybe work 16...maybe. then on weekends, its stay till its done. we dont care if you are here all night.

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Kalamazoo JIM
Kala,azoo, US
Aug 26, 2010 5:33 pm EDT

I totally agree. From my ex.perience, it sounds like a re;lay. If you are refered to Guest Services, get ready for an impossible trip. I purchased carpeting. I had the installer that was on their recommend list pick it up to install. Found the carpet thickness off an eighth of an inch I didn't think that was a big deal. He showed me and it looked OK until it was glued down. Now there is a complete difference in paatterbn between the two pieces! I immediately went to Menards and spoke with the salesperson. He responded that unfortunately the 2 pieces came from different lots. The often happens when that is the case. I asked, "Why would you select unmatching pieces to fill my order? Well he insinuated that sometimes things like that happen. I was getting nowehere so I asked for the store manager. He came, told me about the same thing. Said they didn't have enough to replace the section that was a problem and I would have to contact guest services. So they gave me the forms to complete and send to Wisconsin. I couldn't believe that they would not solve the problem locally. After all, I purchased the product from them, installed it and it was not satisfactory. Anyway, I sent a letter and all the information requested and about sten days later, I received a copy of a letter they had sent to Citation Carpeting in Dalton, GA! It said that I had received questionable product and THEY should contact me right away. They never did but customert services did. They offered 2 solutions that would return some of the purchase price with instore credits. Neither solution was satisfactory. I had paid for the installation, one solution would require me to pay to have it removed and returned but they wouldn't pay for the adhesive used for the installation or the metal doorway hardware. After 2 or 3 more letters and reaponses that in general said the same thing, I got the feeling that they would prefer I just go away. So I went back to the store in Kalamazoo, MI and asked for the manager. I took my file and pictures and he was very sympathetic. Asked me what I would like and I said I would like the old stuff replaced or I would keep it as is but would like a CASH refund of 274.00. I said that the last thing on earth that I would want was an instore credit for Menards. He told the cashier to give me 274.00, was very apologetic and indicated that Guest Services in Wisconsin, relys too much on form letters and probably do not even read your response. I thanked him and said I appreciated them taking care of it at the local level after I had spent 8 WEEKS, trying to get the Co. to stand behind the products it sells. If I were a contractor, I would advise to STAY CLEAR OF MENARD'S. you are asking for trouble!

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M
10:05 am EDT

Menards horrible service

I went to the Morton Grove Menards looking for some cabinets to purchase. I asked Lorena if I could get pricing information and delivery charges. She clearing did not want to help me and tried pushing me off on another gentlemen. I asked to speak to a manager.Lorena replied "I am the manager". My daughter and I did not want to argue with her so we just walk out. I decided to write this letter.She has no idea how to be a manager. I should off let her put me off on her co worker. Thank you Lorena for making that day horrible for me.

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meadowofpeace
Detroit Lakes, US
Jul 03, 2014 9:49 pm EDT

I have had nothing but HORRIBLE experiences with Menards in Detroit
Lakes, MN. NO ONE wants to help! Ever! The paint guy took 2 HOURS to
mix my paint! Actually, he didn't even do it. I had to have someone
from the carpet department come do it. Today I went to look at carpet
and the guy was a complete idiot. I stood in front of his post for over
10 minutes when finally he came. He did not look like he wanted to help
me at all. I asked him many questions regarding purchasing carpet and
when I asked him where I could find the pricing for carpet pads, he
wouldn't even leave his post to SHOW me where it was, instead he just
told me in a non-descriptive manner. I couldn't find it for 10 minutes
and had to ask him twice! Ridiculous! At the end of my visit I spoke
with a manager and told her about what happened and how it was quite
frustrating that he was so unwilling to help. Instead of offering an
apology of any kind she just kept saying "Oh, ok." Really? That's how
they run the store? I am done wasting my time and will never be
returning there. Enough is enough. Either hire people that will actually
help or close down

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dudertonmcnally
, US
Apr 29, 2010 1:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Well, [censored], you probably interrupted her while she was doing something else. Managers have a lot of ### to do, so nine times out of ten they're ###ing busy. She was probably asking the other guy to help because he wasn't busy at all. God forbid she tries to get you some help like you're asking for. Stupid ###ing ###.

About Menards

Menards is a home improvement and construction products retail company with stores located throughout the Midwestern United States. The company was founded in 1958 by John Menard Jr., and it is headquartered in Eau Claire, Wisconsin. Menards is known for its wide selection of products and its famous "Save Big Money" slogan. The company offers a variety of home improvement and construction products, including lumber, tools, appliances, and home decor. Menards also offers services such as design and installation for various home improvement projects.

Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Overview of Menards complaint handling

Menards reviews first appeared on Complaints Board on Jan 2, 2007. The latest review #7256578/ez click premier vnl was posted on Apr 4, 2024. The latest complaint general manager and online order Hollister Missouri location was resolved on Oct 28, 2021. Menards has an average consumer rating of 2 stars from 737 reviews. Menards has resolved 105 complaints.
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Menards is related to the Construction and Power Tools category.

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