McAfee / customer service
Purchased MacAfee 2 weeks ago.
Today, I had unwanted pop-ups on my pc.After speaking with the rep at McAfee I was told that pop-ups are not a virus.Per the customer rep - because I had downloaded a software/Visio with a recommended install rather than customized; unknowingly I had given permission to these pop-ups.MacAfee offered to help but with a charge of nearly 180 dollars of yearly subscription or one time fee of $ 69.95 because per the customer rep; even though I had new windows pop-up on my pc ; these were not viruses? Being frustrated I asked for a refund- After all, the reason for purchasing a virus protection was to keep my pc from being slow, or keep away from pop-ups (What I hoped from virus protecting software like McAfee to provide) - but I was told that it is not a Virus and therefore I will be charged another 180 dollars a yearly cost for the clean up or a one time fee of $69.99. Is this absurd or was I asking for too much?
Irritated by not receiving the assistance of cleaning my PC I asked to get my refund of $45.00 that I paid to be a member of McAfee- I was transferred to a customer rep. Here I am told that because this product was purchased online and being that McAfee is partnering with a partner!! I couldn't cancel with them. I was provided a different number to for cancelling. McAfee might have be prestigious or might still be for some people but above is my experience and I am taking a break before the I call the new number provided to receive my refund.
How about just cleaning the pop-ups/viruses- what McAfee is known for rather than trying to sell more products??
More McAfee Complaints & Reviews
- McAfee - scam billing 
- Dri*McAfee Soft, Orderfind.Com - mcafee viruus protection 
- AT&T & Mcafee Pc Health Scan - hidden trojan virus 
- Mcafee Srcurity And iYogi Tech Support - h support scam 
- McAfee Anti - Viral Software / Virus Removal Service - complete rip-off 
- McAfee - mcafee internet security
- McAfee - cashback not received
- [Resolved] McAfee - taking money from my account a month before subscription expires 
- Mcafee, LLC - application: safe connect wifi hotspot vpn
- McAfee - autorenewal of antivirus software