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Maytag Refrigerator / maytag ice20

1 United States Review updated:

y Ice20 Refrigerator has had nothing but problems. Refrigerator refused to cool and lights flashed on front and flapper kept flapping. They scheduled an appointment for 1 week and did not show, then rescheduled for 1 week more came and said that this was a recall and replaced the computer part. Still did not cool, called and they scheduled appointment for 1 more week out, came and said it was the fan. Scheduled another appointment for 1 week out and the fan part never came and said that I should call UPS to track it. I have had it! Another appointment has been scheduled and we are now 5 weeks without a refrigerator. I will never buy Maytag again! A&E is their service vendor and they are unbelievable in their lack of concern. The last lady I got was at least willing to reorder the part THEY lost. It turns out that the flapping computer part is a RECALL they failed to notify anyone about.

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  • Ro
      12th of Dec, 2007
    0 Votes

    A&E are an authorized service provider for MAYTAG and that's all they are. They are used because of their knowledge of the product. They are also not affiliated in any way with the design and engineering of any product. Also, the parts used to service the appliances are manufactured by the companies that manufacture the product and have nothing to do with A&E. A&E is only a service provider and have absolutely no control over design problems, or any issues related to the products they service. And it is in that regard that a lack of concern was possibly conveyed. Obviously, your frustration may be warranted, but take it out on those responsible. Would you chew out a plumber if you had a leaky pipe?

  • Pl
      22nd of Apr, 2010
    0 Votes

    I believe the complaint in reference to A&E was directed towards the service not the product. If your going to take on the responsibility of resolving issues for a manufacturer, there is certain Etiquette expected. Like being on time ...or ...courtesy.

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