Maytag Dishwasher / recall and details replacement problems!
The dishwasher was listed on a recall, I called in as I had already had two fire from my Maytag side by side frig, I had to replace a five year old $1200 appliance. The parts were shipped and a serviceman came out on the 20th of Feb. Appt was to be between 8 and 12, he arrived at 2:30, at five he says he has to go out to truck and will be right back in, 15 min. later he came in and said that there was something else wrong and Maytag would have to come and fix it, said earliest would be 27th. I heard nothing from anyone, so the 23rd I called and was told that someone would be here the 27th between 8 and 12. At 1 P.M. on the 27th I called and was told I was the last call and it would be about 4:30. I was furious as I do day care and I had to rearrange my schedule but this put having a repair man in my kitchen as I fed the kids snacks and fixed dinner. This also would be running in to pick up time. At three the man called and asked if I had the part, I knew nothing of a needed part, I was told loose wires, he didn't explain himself just hung up. I called A and E and was told that the part?? had never been ordered and I would have to wait. For an hour I was shuffled back and forth with no answer, today a service rep. called and said to call and schedule after I got the part. I told her this was unacceptable as I had a problem with my leg that I cannot stand and do dishes three times a day for an indefinite period, got no response. I called Whirlpool, now I have the choice of paying someone and seeking legal recourse, or letting this badly run company back in my house.
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