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Max Hospital

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Medicine cost cheating

Complaint Rating:  100 % with 3 votes
100% 3
5
Contact information:
Max Healthcare Ltd.
India
maxhealthcare.in
On 20th July 2009 I visited Max Balaji Hospital, Patpargunj New Delhi for vaccination of my daughter. After vaccination I was given the doctor’s slip and asked to pay Rs. 2100 as per the given bill. When I checked the pack MRPs, printed vaccine prices were Rs. 1468 (Okavax) and Rs. 96.25 (MMR Tresivac). However bill was showing 1500 and Rs. 600 respectively.

When I questioned the billing clerk she told that in Okavax vaccine administering charges have been added. I was shocked! Chemists offer discounts on MRPs I know, hospital charging for storing and handling medicines I heard for the first time in my life. Regarding the other (MMR Tresivac vaccine) price clerk told hospital has billed for a different brand (exorbitantly priced brand, Rs. 95 vs Rs. 600).

Excuses were ridiculous, without prior intimation or showing segregated amount/mention in bill no hospital can charge administering charges within medicine cost. And in MMR vaccine without even consulting me on brands they have injecting a regular/cheap MMR brand (Rs. 96.25) and very smartly billed for the most expensive MMR brand. Max Balaji chemists also don’t keep that expensive MMR brand (some Priorix MMR).

I found both offences very serious. So I wrote to Max Balaji hospital superintendent and Max Healthcare chairman. Only hospital superintendent replied, Max chairman Mr. Analjit Singh and his office did not even bothered to reply or enquire about this matter. Hospital superintendent Dr. Shaloo replied that as a policy administering charges are inbuilt (meaning hidden) in vaccine MRPs and wrong brand billing is a clerical error (in spite a doctor’s slip).

I checked my previous visit bills also. And found none has the vaccine brand, batch no, manufacturer, pack rate or expiry date mentioned on any bill. Some vaccine MRPs were also very vague. This proved Max is recovering additional charges bundled with medicine/vaccine MRPs from all patients.
I never ever dreamt Max Hospital service fee can be hidden in medicine MRPs, charges are more than market prices (under the garb of amount rounding off), bills are incomplete and ambiguous. My trust on Max brand is completely shattered; I am planning to file a suit of cheating against them. Except your eyes and don’t trust anyone! Share your similar experiences at: gauravsingh11@yahoo.com
Complaint comments Comments (2) Complaint country India Complaint category Medical Negligence and Deficiency

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N  17th of Jun, 2016 by    0 Votes

Max Hospital - Max Hospital, Saket New Delhi
Max Hospital, Saket New Delhi
India
maxhealthcare.in

Most of the time people blame doctors for their failures but they do not realize that they have to bring the patients before they have fallen in the trap of death. What will the doctors do when you yourself will show negligence? Be responsible first and practice to act in time. They are your life savers not life takers. Even, I have found some of the people blaming doctors time and again without any reason. For example, some of them write unnecessary things about the ‘X’ doctor for lessening their reputation on social networking site or the hospital’s site. Some will morph up their name or their hospitals’ name without any reason. If you guys don’t have reliable reasons then do not post unnecessary things. Let the doctors perform their duty sensibly. Try to be a responsible citizen, act sensibly. If you have any problem regarding the hospital consult the hospital staffs, who are there for your help 24*7. Do not blame unnecessarily.
N  13th of Oct, 2017 by    0 Votes
@MAK1984 So you think doctors never make mistakes?
There are serious service issues with Max. The hospital superintendant and staff brushes things under the carpet so you guys never learn to improve. In Max noida you are forcing two people in a room meant for one. The 2nd patient does not even have access to a call bell much less than a ventilator. Rusted Taps, dirty walls and you have ambitions of Becoming a world class player.! Any company that does not incporporate feedback will ultimately die down. Just wait till some international company sets foot here.

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