Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - overcharged for 8 mos,
I added a second adult from my household to my Massage Envy account. The posted rate for this was $39.95 per month for the second person from the same household. Because this second account was charged to a different credit card, I did not notice the over-billing for 8 months. Regardless, when I saw that I was being overcharged by $10 per month, I called the 'spa', they said the manager had just left, but would call me in two days (on Monday).
I awaited that call, which never came. I called again on Wednesday, again the manager was not available. I was in for a massage on Saturday, and AGAIN, the manager was not in! I was shown a thick tablet on which employees had written a very detailed message for the manager, and watched as they put it front and center on his desk.
I received a call from the manager on Monday afternoon. But, to my surprise, shock, and disgust, I was told that they COULD NOT CHANGE THE MONTHLY OVERBILLING! It seems that this major corporation has NO WAY BUILT INTO THEIR SOFTWARE TO CORRECT OVERCHARGES and enter the correct monthly amount!
That was as good as saying to me, "Sorry we screwed you over lady, but get used to it, and learn to like it!"
They credited my account with 2 HOURS OF MASSAGE. But refusing to correct the monthly membership fee is ridiculous! THEY entered the wrong amount into THEIR computer. THEY are knowingly over-charging me each and every month, on my credit card, for an UN-AUTHORIZED AMOUNT. This is NOT what I signed up for, and I am not going to sit back and take it.
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