8752 E Shea Blvd, Scottsdale, AZ, 85260, US
Mon 8:00 am - 10:00 pm Working Hours
Sun:10:00 am - 6:00 pm
Mon:8:00 am - 10:00 pm
Tue:8:00 am - 10:00 pm
Wed:8:00 am - 10:00 pm
Thu:8:00 am - 10:00 pm
Fri:8:00 am - 10:00 pm
Sat:8:00 am - 8:00 pm

Reviews and Complaints

Massage Envy Shea Scottsdale AZonline booking

I am absolutely disappointed with my experience. I booked online for the Henderson Gallaria, las Vegas location. I live in Texas and planned on visiting my boyfriend who works in Vegas and booked 2 90 minute massages for valentines day. I googled the location closest to his apartment and followed the link to book appointments. I received a call to confirm the next day Which was weeks before my scheduled appointments. On the day of, I called to confirm. The Henderson location had no record of the appointments and told me they showed my appointments to be in Scottsdale Arizona. The lady at Henderson did her best to fit me in last minute however thirty minutes later I then received a call from the Scottsdale location saying they would still charge me for the previously scheduled appointments. She stated on the phone that her location has been receiving numerous appointments booked from other states due to an issue with an error in online booking. I told her that wasn't my fault and i shouldn't have to pay for an online booking mistake that is affected not only me but many people. She basically told me I should have known the area code was for Arizona and she's still charging my card for the 2 appointments since I didn't cancel 24 hours in advance. I don't see how I am supposed to memorize all the area codes and know that the online booking isn't functioning properly. I wonder how many people have been charged and received no service due to an malfunction of the massage envy booking system and it was ridiculous to be treated so poorly for it on top of having to pay for 4 appointments. I understand its valentines day and it can be frustrating when people cancel last minute and a massage therapist misses an opportunity for a session but That's NOT MY FAULT. The lady stated clearly that this isn't the first time its happened. Its not unreasonable to have people from out of state/town to book a massage in las Vegas online nor the is it unreasonable to expect they will receive a massage at the location they booked an appointment for. When I called the Henderson location, although the lady on the phone was very kind and helpful, its frustrating that being charged for the 2 other appointments was never discussed and its even more frustrating to get a call twenty minutes later, after we had thought I had cleared everything up, only to have a very rude employee from Scottsdale tell me I have to pay for all 4 appointments because the booking system messed up but its valentines day so she would not waive the charges.That is what most people call bad business and STEALING. If it wasn't a gift for my boyfriend I would have just cancelled all appointments and never returned to massage envy and after today I plan on finding somewhere else who treats their customers with a little more respect and takes accountability for their own mistakes.

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