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Maruti Zen Estilo / maruti zen estilo

1 India


I am writing to you with great amount of dissatisfaction.

I had given my car (Maruti Zen Estilo Reg. No. HR26 BF 4626) for all service from starting to Competent Automobiles, Infocity, Sec. 34, Gurgaon from I had purchased the car from the next step dealer to my office i.e. Competent Automobiles, Infocity, Sec. 34, Gurgaon the following are the sequence of service and complaints:

• The first service on 08 Nov 2010 against JC10010802 on 863 Km.
• The second service on 13 May 2011 against JC11000507 on 4911Km after the second service the car pick up went down drastically informed the Service manager Mr Yadav and he told me that there is clutch plate default and the very second day after the complaint discussed the car was not functioning on the road the visit to Delhi . we called the emergency no and the car was tow to the nearest service station(Expenditure 1000/- Crain charge) DD motors Mayapuri Delhi and the clutch Plate along with flywheel was changed, cover assy, clutch, disc clutch, Bearing, clutch release, bearing clutch one shot, against JC11003637 dated 6 May 2011 was changed the originally 4300/- and then reduced to Rs.3543/- with request to the service manager and they have kept the damage clutch plated for that reason saying that they want to claim from maruti.
• Now around 12 May 2011 I notice that there is an Oil leakage from the front panel of the car initially I thought that it not my car may be some other car but yesterday I again notice a huge amount of Oil below my car was confirmed that is my car only so I have given it to the Same service station next step to my Office unfortunately to Competent Automobiles, Infocity, Sec. 34, Gurgaon they have taken it under a JC11002568 dated 24 May 2011 and given the approx. estimate of 450/- and now few mins before I have received a call that there is a manufacture defect of Self Motor as conveyed to me.

Till date I have spent Rs.
1000/- for car Tow
3543 for clutch replacement
450/- approx.

please can you re-examine the car and tell me what all manufacture defects this car have so that I can make arrangement of money, as every time it will stop on the middle of the road and there is no option for Car customer like to spend money and reach safe to home.

The Service in charge in Competent Automobiles, Infocity, Sec. 34, Gurgaon is least bothered about the customer if you don’t have good man power why you open such service stations.

I am writing to request you to look into the matter and explain to me service procedures being followed by authorized Maruti Dealers / Service Stations.

I would be grateful for your response at the earliest so that the above mentioned issues may be settled.


Ruchi Singh
Procurement Coordinator
Foster Wheeler India Pvt Ltd,
First Floor, A-26, Infocity,
Sector-34, Gurgaon, India.
Ph: +[protected]
Mob : [protected]

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