Maruti / service
I am a maruti suzuki car owner but “not a proud owner”. I bought my alto fun edition dl7ch 1058 from bagga link patparganj delhi on 13th march 2007. initially all the things going well but unfortunately on 11 jan 2008 I met with an accident and my car got damaged. from 12 jan 2008 to approximately 1 month my car was standing in bagga link premises for service and insurance claim. and after one month when I took my car on road then very next day my car was break down and I called up to “maruti on road services” then the maruti engineer told me that your car fan was not working that’s is why your car get break down and then some others problem came one by one. for those reason I visit several times to bagga link and I don’t get neither satisfactory service neither satisfactory answer and then one day I found that my power steering model harder then a normal maruti “800’s” then I registered a complain at maruti regional office.
then I got very good response from your side mr. uday raj engineer from maruti visit to bagga link and he called us to bagga link. I met with him and that time he rectifies the problem but after some days I am facing the same problem. and I went back to bagga link with the same problem then mr. vijay kumar / mrs. shashi from customer care was not behave properly and he denied to give me services, he told us that maruti itself will not take any responsibility for this, because you showed your vehicle out side form bagga link now bagga link will not give you any services. the behave of both the persons is not good. even they people are not bothered to solve my problem, I showed my my vehicle from starting to them only, then why should I go some other place and pay twice for the same problem when I know my car can be rectified only in bagga link without paying anything.
so I am asking this question to you, as you are a “managing director” of this company, sir is it possible for that almost 6 months and I am going again and again to bagga link for services and insurance claim. and I know that I am getting my things without any charges then why should I go to some other engineer when my case spoiled by bagga link?? this is very bad and gives bad impact to your services.
You as a company always emphasis and talk about “customer satisfaction” but I am very sorry to say that I am being a maruti customer I am not at all satisfy with your customer care services and the people in customer care department.
Please tell me what is my mistake I met with an accident and god save me is that my mistake?? or I bought my car with bagga link is that my mistake?? or I bought maruti suzuki car is that my mistake?? please help me to get out of this problem as I am really fed up with these problems.
Hope you will help me and take my complain seriously and will take some appropriate action to give me peace of mind as I also want to be a proud owner of india’s best car maruti suzuki.
Looking for your positive and early response.
Thanks & regards
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