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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro reviews & complaints 680

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Newest Marlboro reviews & complaints

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J
3:58 pm EDT

Marlboro black menthol

Wrong cigarettes in the pack for 2 or so months now. Any word on why? The new ones legit make me nauseous, sick, and heart race. I have smoked these for 4 or so years and I know the taste has been altered. Its frustrating to attempt to find the old style somewhere only to find the vendors in my city actually pulled those to replace with the new kind. I called marlboros number but they tried feeding me that same bs about how the taste shouldn't have changed yet it clearly did. They also say the lettering was changed that's all. Why even change that in the first place? Chemicals were definitely altered and I believe it's due to the new promotion and cutting costs somewhere.

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Nicole612
, US
Apr 29, 2019 1:52 pm EDT

Having the same issue and I’m tired of it as well! They’re packing our blacks with regular Marlboro menthols for whatever reason. I called them and told them too, they acted like I was crazy I said “the blacks are being packed with regular menthols” guy tried to say “oh your getting ones that look like regular menthols” I said “no they ARE regular menthols”.
Told me if it happens again to send the entire pack to them. I haven’t, can’t afford to send them every pack just to buy another and send that too.
I’m so frustrated.

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noobiecig
, US
Mar 26, 2019 12:45 pm EDT

Ive been having the same issues and called them as well glad im not crazy about the taste because they are horrible different

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J
11:41 am EDT

Marlboro marlboro black 100’s menthol

I buy a pack of Marb black 100's menthol and I get a different cigarette in the pack everytime. They are not the cigarett that I want and I think if a customer buys a pack with the wrong product in the pack he/she should be able to get a refund. Either that or the distributor should make sure the pack has the correct product in it. My cigarettes have a blue printing on the bottom. This one is a lighter green.

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A
7:18 am EDT

Marlboro special select

I have been smoking special blends for years now. I just recently bought a pack of what I thought were my cigarettes but apparently.. Yall have changed the whole [censored]ing cigarette and it tastes like [censored]. I dont like regular reds either bc of that funky after taste and they are too strong. Please bring back special blends or I will have to switch companies and I really dont want to do that but these cigs are gross!

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G
12:02 pm EST

Marlboro marlboro rewards, points and coupons

I was on the marlboro website to add points. I took photos and added point today.. I then clicked on the where it read add more! I read +750 points and clicked it.. I then noticed all of my points disappeared! The ones I just added! I did not want to use points for coupons! Coupons should be given. Considering I spend over 400.00 a month on marlboro! I also have issues using mobile coupons because the page doesn't load or it says I used them!
What happened today on the website angered me beyond belief. What a way to misslead and manipulate a consumer! I called and text and no one can give me my points back! Coupons shouldn't be bought with points! Especially when i'm limited on how I can use them! Nothing but a huge rip off. They can go ef themselves! I'll just smoke more of my vape or buy something else after this! I still can't believe how I was manipulated today.

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C
11:23 pm EST

Marlboro menthol black 100s

Every pack that I buy that has the marlboro rewards code on it are not marlboro menthol blacks. They are marlboro menthols, which are disgusting. They are not bold enough. This is both in michigan and ohio. It's frustrating to pay for something and get something else! If you don't fix this problem soon you are going to lose a lot of customers, not just me! Philip morris get it together!

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M
2:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro I am complaining about your lighters

A sales lady approached me during your promotions at Yas Island, Iris.
She was handing out lighters as part of her job where she offers you a lighter if you are a smoker.
The lighter was on full and burnt my eyeslashes, eyes brows, and a small part of my hair on the right side of my face.
This is unacceptable. It may have causes serious damages.

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F
1:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro The cigarettes

I recently purchased a pack of marlboro black menthol 100s and the cigarrtes in the pack are not the ones a purchsed. I just was wondering why it was not packaged right and to see if I could get a refund or something of that sort. I dont knownif im submitting this complaint to the right place or not but if mot could you email me the right place of you know my email is [protected]@gmail.com. Thank you

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M
8:53 pm EST

Marlboro black red 100

Ever since you have added the new gold lines on the blacks they have been terrible! I feel like we have been bait and switched here. You get us hooked on a line and then changed them completely no new logo, I just paid 65$ on a carton of cigarettes that I don't even want to smoke and can not return opened carton! I feel like if you are going to change should have changed package and let consumers know about change! Very very unhappy!

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D
9:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro Marlboro black menthol 100

For the last 2 weeks I have been buying Marlboro black menthol 100 an they have been have the wrong cigarettes in the box. They have Marlboro menthol in the packs not black menthol. I have spent over 200 dollars trying to find the right cigarettes. Marlboro black menthol 100 have blue Marlboro wrote on them the ones I have been getting is wrote in lite green an has 2 rings on the filter which is regular Marlboro menthol.

My name is Dana Person my email address is [protected]@gmail.com my number is [protected]

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B
9:48 pm EST

Marlboro marlboro blacks

Wth is going one with the marlboro blacks? For the last 3 weeks I have been buying what I thought to be my cigarettes which are marlboro black red 100s but every time I open them they have regular marlboro reds in them. I pay entirely too much money for my cigarettes. Y'all made a big error on packaging and slot of people are pissed. I just wanna be able to smoke my brand of cigarettes. Is that too much to ask for

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C
12:13 am EST

Marlboro marlboro black

Every since the "new design" came out with the seal on top, the cigarettes taste awful and just not the same. I smoke blacks for a reason. If not corrected, Marlboro is going to loose all their buyers. I am done with this brand. Its been weeks and I cant do it anymore. The new ones are just plain nasty and make me ill. My husband already switched to a different brand and i'm done all together.

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D
9:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro soft pack

I am a Male 72 yrs old 03/26/1945...I have been smoking Marlbro red short soft pack since I was 21 years old...I have went to 2 different stores to buy them...they tell Me that they quit making soft packs, I had asked them to order them for me.
Just wanted to know if this is true.
Also they told Me I could get coupons, would like to have some coupons.Thank You,
Dean Switzer
3811 East Ky.8
Vanceburg, Ky. 41179

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Update by Dean Swit
Feb 11, 2019 9:15 pm EST

Quit making soft pack in full flavor short Red Marlbro's

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T
4:05 am EST

Marlboro black 100s

I have bought 3 packs with the.50 cents off on the pack. I opened the cigarettes and come to find out hey are not blacks at all they are special blend red 100s. I just would like to know what is going on. I pay to smoke a certain type of cigarettes and that's the kind I want to smoke not a completely different cigarette. If I wanted to smoke special blend reds I would get them.

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N
11:21 am EST

Marlboro menthol black 100s

Marlboro Menthol black 100s. I have bought 3 packs of these cigs that I have smoked forever. 3 packs, 3 different gas stations, 3 different towns. The cig should say Marlboro in blue. Instead its green and has double lines on it. Maybe a special blend? The paper is also silver instead of black. I'm disgusted. Driving around towns trying to find my cigarette craving! Waste of money! Please fix them! Would love to have a carton of actual Marlboro Menthol black 100s and not this crap!

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Deenao72
, US
Feb 20, 2019 6:32 pm EST

Yes! I have been to over 10 different stores and none of them are right and they taste awful! I miss my Marlboro 100 Black Menthols 😭 If this is an attempt to get us all to quit smoking, its very cruel..

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Virgo Tiger
, US
Feb 14, 2019 12:56 am EST

Same here. It's like they stuck Menthol Lights (sorry, Menthol GOLDS) into the Black Menthol packs 😢

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A
2:02 pm EST

Marlboro marlboro menthol black 100s

I have smoked these cigarettes for years and am very disappointed. I went and bought 2 carton of these cigarettes 2/7/18 only to find that they have changed the cigarettes and are now rather nasty, they are more like the regular Menthol 100s which I don't buy for that reason. The normal (apparently now older) pack had Marlboro written in blueish writing on the filter and now the filters have 2 gold rings and the writing in a blueish gray color. I have a pack of each and the difference is clearly evident in flavor and packaging. Now I am either going have to change back to Newports or find a different brand that is on that I like and am now out the money and stuck with nasty tasting cigarettes. The only positive thing is at least the cartons we bought each had a $ .50 coupon on each pack so payed $5.00 less for them but I am still pissed off that I wasted my money and got a nasty product in return. Either change back to what they were or I will spend my money elsewhere. Also a refund for the product would be greatly appreciated since I have to now go buy a pack on Newports or Camels.

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Shawna91
, US
Feb 09, 2019 6:09 pm EST

I called Marlboro a couple days ago having the same issue with Marlboro black 100s. They admitted to a packaging error. More bowl is aware of this issue and the vendors selling Marlboro is aware of this issue and yet they are still stocking the shelves with these faulty cigarettes today. I guess they are trying to make as much money back as possible but I’m tired of smoking these nasty shorts. I bought nicotine patches today. I guess if I’m going to quit, now would be the best time! I’ve been dealing with this for a week and a half now. I smoke 75% less then I did when I enjoyed my cigarettes. The cigarettes have been messed up since January 20th (earliest complaint I’ve found) and they still haven’t removed them from the shelves and replaced them with the correct ones. They make too much money from cigarette smokers to deliberately screw us over in my opinion. Yet that’s what they are doing. They did offer a refund but I didn’t want to sit on the phone that long. That was 6 packs ago. I’m sure they are making more money back then they are losing because people assume they just changed the look or they don’t want to sit on the phone either. Only problem is, they taste awful too so it isn’t just the look. They have Marlboro red 100s packaged in Marlboro black 100s boxes.

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B
8:57 pm EST

Marlboro marlboro menthol black 100s

Every pack we buy now has marb menthol 100s in it, not menthol blacks. They are terrible. This has been going on for over 2 weeks. What's the deal? Qe spend good money every day to get a specific brand and now we cant even do that. This is very disappointing. Please fix this as I dont really want to start looking for another brand I enjoy. Thank you.

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Courtney Michelle Roberson
, US
Apr 24, 2019 9:05 pm EDT

Same happening here in Maryland! Been going on since about January? It's not april 24th and I have still yet to get a response as to why this is happening and has still yet to be fixed. Its bs

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L
11:52 pm EST

Marlboro marlboro red beyond

This is now the 5th packet that I've bought that some of the sigarettes tastes like lemon. It is really disgusting. It almost tastes like the new Camel Switch sigarettes. If this happens again I will change the brand because the taste is really awful. I've opened the bubble of some of the sigarettes and all the bubbles are blue but the ones that tastes like lemon is green. How is this possible.

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K
4:53 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Marlboro - menthol black 100s

I buy 2-3 packs of marlboro menthol blackl 100s daily ive noticed if they have the stamp on it it is NOT menthol blacks it has green writting with the rings i think they are menthol lights gave me an instant head ache ive wasted alot of money on these its getting very hard to find these cigs without the stamps on them very disapointed thinkimg about trying to switch to a diffrent brand

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H
6:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Marlboro marlboro black 100s cigarette packs

For the last 2 months or so I've been opening up my pack of blacks and discovering they aren't blacks at all, they are Marlboro red 100s instead. I really don't like reds so I'm very disappointed when I open up my favorite cigarettes, only to find my least favorite cigarettes. Once the pack has been opened, I can no longer return it. From my understanding there is a price difference in the cigarettes. In my area (Texas), Marlboro red 100s are cheaper than Marlboro black 100s. So I'm paying more for a pack of cigarettes that I didn't even want. I'm sure you can see my frustration.

Thank you

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AmberM3
, US
Apr 18, 2019 4:06 pm EDT

Dude i truely thought i was tripping out. My coworker smokes marlboro reds and i smoke marlboro blacks and we were always able to tell our half smoke cigarettes apart and now we cant because marlboro is ripping us all off and putting reds in the black packs. This is [censored]

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Ever_Uchiha
, US
Mar 09, 2019 4:00 pm EST

So these are now what red special blends my bf smokes the red special blend and they are disgusting. I finally found a cigeratte that i liked in the Marlboro Black red 100s and ypu switch them to these nastey things. Im happy im not the only person dealing with this. They give me a head ache amd its getting annoying real quick. Way to expensive to be dealing with this stupid mix up. Marlboro better fix their stuff before they loose alot of their customer's

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Alexandria Cole
, US
Feb 10, 2019 12:02 am EST

same thing is happening to me for about a month.. very annoying because marlboro reds are nasty and blacks are my favorite..

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H
2:42 pm EST

Marlboro marlboro black 100's

My husband and I both smoke Marlboro Black 100's. We purchase 4 packs every day! The last 2 1/2 weeks the cigarettes in the box are NOT blacks. They are red 100's. With two gold lines on filter. Very disappointed as we are spending quite a bit of money each day and not getting the product we paid for. And we have purchsed from a few differnent places. We would appreciate some coupons or reimbursment or just some Marlbor BLACk 100's! Please fix this! I tried to attach a photo but for some reason its not the right format? Thank you for your attention to this matter!

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Update by Heather Caserta
Feb 04, 2019 2:48 pm EST

Well I sure thought I was sending Marlboro an email ! lol. Sorry about that! Can't seem to delete this. Ohh well! I shall try again! I want my Marlboro Black 100's!

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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