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Mango Airlines (FlyMango) / flight missed - no assistance from the call centre

1 NorthridingGauteng, South Africa
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NGTRVW booking code. My brother missed his flight due to the traffic and the bad weather. Seeing that there was a poosibility that he would miss his flight, he called the call centre at 17:53 to check his options. Call centre agent Lulu advised that he still needs to go and explain at the airport if he was late. He obviously missed his flight. We called the call centre again to rebook his flight however call centre agent Patience Thubisi advised they would need to get the call. Upon asking for a manager she advised that no managers or team leaders was working. Im amazed that such a big company dont have a manager to assist staff????? We need to rebook this flight and are willing to pay the rebooking fee. Our mum is ill and its important that my brother get to durban. I cannot believe the service received. Please can the calls for both Lulu and Patience be listened to. I attempted to complain on hellopeter however mango is not a company that responds. Again lack of customer service.

Re
Jan 20, 2016

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