Malindo Airline — multiple re - timed
On sept 19, 2014 i booked a return flight ticket (Passenger name soo jxx xxxx & ou yxxx xx xxx) travel on 28th december 2014 @ 2.50pm from subang airport (Flight number od1248) to kota bharu. Return on 29th december 2014 @ 9.10pm from kota bharu (Flight number od1251) to subang airport . (Attached electronic tickets)
The flight has been re-timed multiple times as below :-
1) email sent to me on 6/10/2014, flight number od1248 re-timed to depart at 1420 hrs. *attached no.1
2) email sent to me on 15/10/2014, flight number od1248 moved to od1246 depart at 1745 hrs. *attached no. 2
3) email sent to me on 27/12/2014 (Less than 24 hours notice), re-timed to depart at 1355hrs. *attached no.3
In the end, i missed my flight due to the "over-wheeling" re-timed, especially with the less than 24 hours notice !!! They changed the departure time from 1745 hrs become 1355hrs, with less than 24 hours notice !!! This is totally unacceptable !!! This airline is insane !!!
Can you imagine, i am suppose to chair an important meeting at kota bharu with some foreign vips. Due to this unethical airline, i have to reschedule the meeting over and over again ! In the end, i missed my flight due to the last minutes notice from this disreputable airline !!!
On 28th december, after i had missed my flight. I called up malindo air- customer careline. Spoke to one of the customer agent about my situation. The agent and the management decided to let me re-schedule my flight.
On 6/3/2015, i sent an email to malindo customer care to change my reservation to depart from subang airport to kota bharu on 2/5/2015 @ 12noon. (Attached no.4) no reply till i sent another email on 17/3/2015. (Attached no.5) on the same day, one of the agent called me and told me they can't reschedule my flight. I am totally disappointed with that kind of dishonor reply an airline provider.
I wrote to them again on 17/3/2015. (Attached no.6). Then i received three calls from different different agent, to name one of the agent is mr waren. All promise to call back after they spoke to their management, but i never receive their calls. I sent them another email on 25/3/2015 (Attached no.7) no reply till now.
sudarshansharma's Response, Oct 11, 2019
if you want anymore discription or travel details please contact me on email at [protected]@gmail.com or mobile no [protected]. Thanks
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