Malindo Air — worst customer service by malindo airlines
I am Vellore Nageshwarrao Sai Raj Kiran and I traveled from Hyderabad to Kuala Lumpur (KLIA) for the first time on 3rd May in MH199. And from SZB to Penang I booked another flight which was at 9:55 AM and made sure I had enough time to go to SZB after flight lands in KUL at 7:05 am. Find details of both flights below.
HYDERABAD to Kuala Lumpur
E ticket number : 232-[protected], 232-[protected]
SZB to Penang
E ticket number : 816-[protected], 816-[protected]
The flight was supposed to arrive KL at 7:05 but was delayed by 40 minutes and arrived at 7:45. Since there was a delay in MH199 I was not sure if I will be able to reach the SZB airport on time to board my flight to Penang. At the KLIA(Kuala Lumpur International Airport) baggage collection place there is a Malindo lost & found counter and I approached a person there at 8:40 to check if I can shift my booking from Malindo SZB Airport to KLIA and board a flight to Penang from KLIA as I was not sure if I can reach SZB on time. The name of person is Nashwal. He said that I will not be able to reach SZB on time to board my next flight. He suggested me that he will send my baggage to Penang and he also gave me a baggage collection slip and asked me to show that at the Malindo airlines counter in SZB to collect my 2pm flight tickets. I asked him if I need to pay anything for the 2pm tickets and he said no. I was not sure and cross checked with him 3 times and he said its not required. I spent 40 minutes there and then started off to SZB and reached at 10am. The flight has left at 9:55 but I was not worried as I could take the 2pm tickets there. I met Malindo duty manager Kamarul Idzham there and he said it would not be possible to transfer my ticket from 9:55am flight to 2pm flight and I was wrongly guided by KLIA staff. After lots of discussion I had to spend 272 RM to take my flight to Penang at 12:30pm. Below are the details of ticket.
Flight: OD 1182
If I was clearly misguided and if i started to SZB immediately after meeting Nashwal I would have boarded my 9:55am flight easily. But instead he misguided me and I had to spend extra 272 RM because of this.
Malindo is such a nice airlines and I have heard so many good things about it. I have traveled in Malindo for the first time and it was such a bad experience which was just not expected from such a reputed airlines. Please process for refund of either my 9:55am flight tickets or the 12:30pm flight tickets. It would be very unfair otherwise.
I sent this mail to [protected]@malindoair.com on 8th May 2017 and had a series of mails since then. It was a sheer mistake by Malindo staff because of which I lost 272 RM inspite of having booked a flight already. All they could say is they regret for what has happened and refund cannot be processed. This is pathetic !! What should I do with their apologies and regrets. Had I knew that Malindo is such a worst airlines I would have never booked it in the first place. Such a worst and pathetic customer care Malindo has !!
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