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Malaysia Airlines / flight cancellation problems

1 Australia

We booked a flight (through our travel agent) from Sydney to Dhaka and back.Recently we were notified that the flight schedule was changed and now we will arrive in Sydney 9 hours later than planned. This is going to be a major issue for us as we have a connecting bus trip from Sydney to Canberra(already booked).Also according to the current flight schedule we arrive in Sydney at 7:45pm and there are no buses available from Sydney to Canberra after 8pm.Our travel agent told us that he doesn’t have the authority to reissue the tickets without being penalised. Considering the problem was created by Malaysian Airlines, neither us nor our travel agent should be charged anything extra.We called 13 26 27 and talked to a customer service person. After explaining the situation to her she told us that within 48 hours our travel agent will have the authority to reissue the tickets.But it seems like nothing has been done and our tickets couldn't be reissued. We have got no clue what else we can do. We will be travelling with a 9 months old. I feel like crying already

Nov 23, 2016

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